Delivery delayed no reason given clearly not issue with the Colchester store where staff are very helpful
A empresa respondeu
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Leia as opiniões dos outros
Fatface is a very good quality clothing outlet where their items are very well made and long lasting as they can be worn over and over again and never shrink of go out of shape when washed. Their clo... Ver mais
A empresa respondeu
I ordered Margot boots on line & collected & returned them to Colchester Fatface store - the boots were nice & good quality but just not for me. Colchester Fatface is a pleasure to visit. The staff... Ver mais
A empresa respondeu
Placing online order was easy and NHS discount was applied on already reduced price items,which was great!!!! Great communication through emails and timely delivery of click and collect. Store was inv... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
2/3 Trinity Street, CO1 1JN, Colchester, Essex, Reino Unido
- 01206 761472
4,8
Excelente
146 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ease of web site
Ease of web site, selection of items, value for money and quality . Informative and friendly staff
8 de setembro de 2025
Resposta da FatFace - COLCHESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always happy with my FatFace purchases…
Always happy with my FatFace purchases tho I usually only buy in the sale as a bit too expensive for me otherwise.
I buy on line and collect from store. Service from shop staff is always excellent
29 de agosto de 2025
Resposta da FatFace - COLCHESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - COLCHESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My order was well packaged kept me well…
My order was well packaged kept me well informed about my order and my order came quickly.
20 de agosto de 2025
Resposta da FatFace - COLCHESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - COLCHESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
It was very easy to order and I was…
It was very easy to order and I was kept in touch with my order and was told when to collect it
15 de agosto de 2025
Resposta da FatFace - COLCHESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order,
Easy to order,ready at the shop when they said it would be really pleased.
Statically helpful,know is now as we are in the shop will all the time 😀
11 de agosto de 2025
Resposta da FatFace - COLCHESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Delivery driver who collected my parcel…
Delivery driver who collected my parcel was very pleasant.
15 de agosto de 2025
Resposta da FatFace - COLCHESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to use great service very helpful…
Easy to use great service very helpful shop staff
12 de agosto de 2025
Resposta da FatFace - COLCHESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I really like the cuffed trousers they…
I really like the cuffed trousers they are really nice and comfortable and I like the colour and fat face is my favourite shop for clothes thank you very much from Morag Gibbons
30 de maio de 2025
Resposta da FatFace - COLCHESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service from start to finish
Great service from start to finish, the website was easy to use and the customer service on collection was above perfect.
11 de maio de 2025
Resposta da FatFace - COLCHESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - COLCHESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely colour and fabric
Lovely colour and fabric.
Can be worn on its own or as a jacket.
True to size
3 de maio de 2025
Resposta da FatFace - COLCHESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good experience
Good experience. Kept one item took one back. Refund processed quickly. No complaints.
30 de março de 2025
Resposta da FatFace - COLCHESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service!
Easy ordering online and my order was delivered to my local Fat Face shop . Excellent communication as to when my order was ready for collection.
Jumper was as expected . Lovely colour and good quality .
Staff always lovely in my local store .
10 de fevereiro de 2025
Resposta da FatFace - COLCHESTER
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Even though i love shopping at Fatface…
Even though i love shopping at Fatface i am left very disappointed by the customer service.
I was promised an email to rectify an old voucher i have that would be repleced and 2 weeks later still waiting for my communication from customer services.......I will not call help line again as was waiting for over an hour with no joy..!!!!
Come on Fatface get your Customer Service up to scratch with your stores!!!
31 de janeiro de 2025
Opinião espontânea
Resposta da FatFace - COLCHESTER
Good afternoon, thank you for taking the time to leave your review.
I am sorry to hear that you are awaiting a response from our team. Unfortunately you haven't left an email address against your review, so I am unable to get in touch with you to help resolve this. I have therefore requested your contact details via Trustpilot. Thank you, LE
Good quality clothes
Good quality clothes, the staff at Colchester store are lovely.
12 de janeiro de 2025
Resposta da FatFace - COLCHESTER
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the jumper
Love the jumper, great design and quality. Unfortunately the order was due in the store on Tuesday and was 2 days late, which was inconvenient. However, it was not the fault of the staff in store who were helpful and apologetic.
8 de dezembro de 2024
Resposta da FatFace - COLCHESTER
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always has amazing clothing & gifts…
Always has amazing clothing & gifts with great quality style and price :)
4 de dezembro de 2024
Resposta da FatFace - COLCHESTER
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - COLCHESTER
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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