I want to give a huge shout out to Zara (manager) and Lottie at the Eastbourne FatFace store. They both go over and beyond by being welcoming, professional, hard working and a shinning example of... Ver mais
A empresa respondeu
Localização
Alterar localização80 The Beacon Centre, BN21 3NW Eastbourne, East Sussex, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Easy website and ordered for click and collect. It's arrived on time and we're nice. Unfortunately one item hadn't been checked properly and was very discoloured so had to obtain refund. Suggest that... Ver mais
A empresa respondeu
Beautifully made, well designed clothes. I do think the sizing is "off". As a size 10-12 in most outlets, I generally take an 8 at FatFace, so do factor in a bit of vanity sizing when ordering. I hav... Ver mais
A empresa respondeu
Tried on the Elsie wide leg jeans in shop the perfect fit so ordered in another colour ( 5.5ft and regular length just right with trainers really hope won’t shrink in wash ) so comfy to wear . Ordered... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
80 The Beacon Centre, BN21 3NW, Eastbourne, East Sussex, Reino Unido
- 01323 644359
4,6
Excelente
174 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service!
5 de novembro de 2022
Resposta da FatFace - EASTBOURNE
Thank you for this review! We really appreciate the feedback, and we will most certainly let us our wonderful team in store aware of this! - RS
Helpful staff
Lovely service and showed me other options in a dress I liked the style of but not the colour.
24 de setembro de 2022
Resposta da FatFace - EASTBOURNE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Excellent clothing
I love FT Face tops & now have a selection of them. They can be casual or smart & so comfortable to wear. They was well & I feel value for money.
21 de setembro de 2022
Resposta da FatFace - EASTBOURNE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Very goof but I am short so had to have…
Very goof but I am short so had to have jumper altered.
Good service though.
27 de setembro de 2022
Resposta da FatFace - EASTBOURNE
Hi Valerie, Thank you for your review. Please be assured that your feedback regarding the garment will be passed on and if you need anything else, please contact us. Take care, - ES
Resposta da FatFace - EASTBOURNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
As always great quality and very prompt…
As always great quality and very prompt delivery
22 de agosto de 2022
Resposta da FatFace - EASTBOURNE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Resposta da FatFace - EASTBOURNE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Happy customer
Helpful staff with both items purchased and ordering right size for delivery as we no longer have close by store.
Husband very happy with his shorts - would like in more colours now 😊
11 de julho de 2022
Resposta da FatFace - EASTBOURNE
Good afternoon, Ros
Thank you for leaving us this review about your instore shopping experience at Eastbourne. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Bit disappointed
I popped into the Eastbourne store to checkout the VW tee-shirts, theses were located at the back of the store on the back wall. I had to pass the till point where one staff member was standing, and I also passed another staff member on the shop floor, neither of them acknowledged us. I found the shirt I wanted, and shouted across if I could try it on, I was told to just go straight in.
The shirt fitted fine, so I took it to the cash desk, on paying the staff member asked if I was on the system so that they could email my receipt, I replied yes I am and yes I’d like you to email my receipt, she seemed to be having difficulties locating my email, but she said she found it ok, when I asked are you sure, she said here’s a paper receipt, if that re-assures you, to be honest I think that was quite rude. All she had to say was yes that’s absolutely fine, you should receive your email receipt any time.
I probably would not shop in this branch again.
7 de julho de 2022
Resposta da FatFace - EASTBOURNE
Good Morning Martin
Thank you for your review.
I am so sorry to hear of your recent experience in our Eastbourne store. Please be assured that this will be followed up with the store so the appropriate action is taken to ensure that this does not happen again.
EP
Very helpful & efficient staff
27 de junho de 2022
Resposta da FatFace - EASTBOURNE
Good Morning Ann
Thank you for your review.
I am so pleased to hear of your recent experience in our Eastbourne store. Please be assured that I have passed this onto the crew members involved for you.
Have a good day!
EP
Great customer service as always!
26 de junho de 2022
Resposta da FatFace - EASTBOURNE
Good morning,
Thank you for leaving us this review, it's great reading such positive comments about the service you received. Take care, - ES
Perfect fit
As always, excellent quality product and fit and very good tracking of delivery
14 de junho de 2022
Resposta da FatFace - EASTBOURNE
Good afternoon Robert,
Thank you so much for your kind words, let us know what we can improve on for next time to get 5* from you :)
Have a lovely day- DW
I love fat face,only shop I go to for…
I love fat face,only shop I go to for clothes.
Great customer service as always.
13 de junho de 2022
Opinião espontânea
Resposta da FatFace - EASTBOURNE
Hi there, I am so pleased to hear that you love your new purchase - this is really wonderful! Take care, LE
Ordered online and refunded in store no…
Ordered online and refunded in store no problem.
24 de maio de 2022
Resposta da FatFace - EASTBOURNE
Hello Joe,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received both online and in our Eastbourne Store :) DW
Resposta da FatFace - EASTBOURNE
Good afternoon Jenni,
Thank you for leaving us this review, it's great reading such positive comments about the quality you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, LA
Worth visiting regularly
The Eastbourne store is very well laid out so that you can see what they have and have room to look. The clothes are displayed in a way which attracts you attention and Ives ideas for how to wear items; the display is changed frequently and the stock is updated regularly. The staff are friendly and helpful in answering queries and also at the pay counter.
27 de abril de 2022
Resposta da FatFace - EASTBOURNE
Good Afternoon Paula
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Eastbourne store. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a good Afternoon!
- EP
Brilliant, good quality clothes
We went to FatFace in Eastbourne and very good customer service, very friendly and helpful. Well recommended.
21 de abril de 2022
Opinião espontânea
Resposta da FatFace - EASTBOURNE
Good afternoon.
Thank you for taking the time to review our Eastbourne store.
I am pleased that your shopping experience was a positive one and we're looking forward to you shopping with us again. JB
Great quality as usual
Great quality as usual. Could we have dresses without the signature long part at back though?
18 de abril de 2022
Resposta da FatFace - EASTBOURNE
Good Afternoon Mary,
Thank you for taking the time to post a review. I am happy to hear you are happy with the quality of your purchase. Have an amazing rest of your week! -KC
Fat Face’s No PayPal returns in store
I bought a dress using secure PayPal, it didn’t suit my shape so when I returned it to store, I wasn’t expecting to be told they don’t take PayPal back and I would have to return by post. I was going away so had the inconvenience of find a post office in the area we were in to send it back. I only bought online because they don’t have the bigger sizes in store. Very annoying!!!!
15 de abril de 2022
Resposta da FatFace - EASTBOURNE
Hi Carol.
I do apologise you had difficulty in returning your Delphine Dress to us. It is with regret that any purchases made online with PayPal do have to be returned to our warehouse for a refund. I can see that my colleague did respond to your email regarding returning the dress, offering the option either via a Post Office or for collection from your address. Please be assured once the dress arrives back with us, we will process that refund for you.
If there is any other way we can assist, please do not hesitate to contact us. JB
Excellent help to change an item bought…
Excellent help to change an item bought online
4 de abril de 2022
Resposta da FatFace - EASTBOURNE
Hi Beverley, Thank you for your 5* review. I am pleased to hear that you had a good exchange experience in our Eastbourne store. This is great to hear! Take care, LE
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.