Superstar service , The team here are brilliant, Fast , Friendly & Efficient ! This was our 4th pick up, So it’s great to see such high standards maintained over different dates ! Managed to get... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
I ordered online, the items were delivered to store, I tried on one item in the store and returned as I didn't like it and took the other item home. I received regular updates of the delivery and whe... Ver mais
A empresa respondeu
Unfortunately, both my husband’s size large Brooke zip through hoodie and my size medium Jen textured hoodie were huge. We normally buy these sizes from Fat Face, but sadly neither hoodies fitted on t... Ver mais
A empresa respondeu
Very easy to ordered on line then pickup from local store. Staff always friendly and helpful. Changing room private and spacious.
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
69 George Street, EH2 2JG, Edinburgh, Lothian, Reino Unido
- 01312 251568
4,7
Excelente
180 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Happy customer
Very easy to ordered on line then pickup from local store.
Staff always friendly and helpful.
Changing room private and spacious.
9 de agosto de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Easy to order and collect from store
Easy to order and collect from store. I was able to try on the two pairs of jeans, keep one pair and hand the other back.
I picked up some sale socks as Christmas gifts while in store.
It's a nice shop, and the staff are helpful.
5 de agosto de 2026
Resposta da FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality and very pretty maxi dress
Bought the lovely dress in Fat Face Store in Edinburgh
Great changing room space and friendly staff
The dress is great quality material and a lovely fit and style
23 de julho de 2026
Resposta da FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent store
Excellent store, (George street Edinburgh) excellent staff, Excellent products.
17 de julho de 2026
Resposta da FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I ordered online
I ordered online, the items were delivered to store, I tried on one item in the store and returned as I didn't like it and took the other item home. I received regular updates of the delivery and when it was in store for collection. I received the refud on my card for the item returned in 3 days
14 de julho de 2026
Resposta da FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - EDINBURGH
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy return and exchange
4 de julho de 2026
Resposta da FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Prompt,friendly service.
1 de julho de 2026
Resposta da FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Original, well made and comfy.
The size matches the chart. Well-made, with quality material and a unique cut. Comfortable to wear. Great price, though I wouldn't have bought them at the original price.
1 de julho de 2026
Resposta da FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good communication easy to follow
Good communication easy to follow . Easy pick up
13 de junho de 2026
Resposta da FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent website which is easy to use…
Excellent website which is easy to use and order from. Beautiful jumper ready for pick up very quickly.
7 de junho de 2026
Resposta da FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love fat face
Love fat face, and these jeans are perfect. Don’t know why I bother looking elsewhere! Shopped in store, trust pilot seemed to think it was an online purchase! Grr!
24 de abril de 2026
Resposta da FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
fantastic quality
Bought a lovely top in the sale in Edinburgh. Lovely , great fit , pretty pattern, good quality material and lovely staff member who served me.
Excellent.
27 de abril de 2026
Resposta da FatFace - EDINBURGH
Hello! Thanks so much for your lovely 5* review. We’re delighted to hear you enjoyed your shopping experience and can’t wait to welcome you back again soon.
LE
Summer top
I received the parcel when they said it would helpful staff also liked the article I purchased.would recommend.
5 de abril de 2026
Resposta da FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A good experience
My parcel turned up at the shop I had chosen on time. The right articles were in the parcel. Even though the systems were down, the assistant let me have the parcel. As usual, they were friendly and understood what they had to do. Overall a good experience
14 de março de 2026
Resposta da FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff was rude and disrespectful
I visited this store recently and asked a member of staff about the material a piece of jewellery was made from, as it wasn’t indicated on the label. The staff member didn’t know and checked the website. After a few minutes she shouted the answer to me from the till area, which I thanked her for.
However, shortly after that I overheard her and colleagues laughing about my question and making comments like “did she really ask that?” One of them even looked over at me while laughing. This happened in front of other customers and made me feel quite embarrassed.
Asking what material jewellery is made from is a perfectly normal question, especially for quality or allergy reasons. I found the behaviour unprofessional and disrespectful, which unfortunately left me with a very negative impression of the store. Because of this experience, I will not be returning.
8 de março de 2026
Opinião espontânea
Resposta da FatFace - EDINBURGH
Hello,
Thank you for taking the time to leave your review.
We are really sorry to that this has happened, and this isn't what we like to hear.
Please be assured your comments have been passed directly to the relevant individuals, and further training will be provided where necessary.
Thank you,
LE
Good choice of products
Good choice of products. Easy ordering online. Returns very straightforward in store. Refund arrived very quickly.
10 de fevereiro de 2026
Resposta da FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - EDINBURGH
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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