Saw an item online, went to large FF shop at Fort Kinnaird Edinburgh to try on before purchasing. Not stocked. Bought online for next day collection. Took 4 days to arrive. Item is great but I'm fed u... Ver mais
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Leia as opiniões dos outros
I recently purchased dress from Fat Face and I'm so impressed! The is even more vibrant in person, and the material feels luxurious against my skin. It has a beautiful a pockets. The fit is perfect... Ver mais
A empresa respondeu
I purchased 2 lovely shirred tops for the Summer from FatFace Fort Kinnaird. Gorgeous colours and superb quality. I found it easy to find what i was looking for and the staff were, as always, very fr... Ver mais
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I had to return a pair of jeans ordered online. I returned them to store without charge. Excellent fast and friendly customer service. I then ordered a different pair online and click and collect serv... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Unit F9 Fort�Kinnaird, EH15 3RH, Edinburgh, Lothian, Reino Unido
- 01316 691035
4,4
Excelente
174 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Well presented and friendly staff
When I arrived I was greeted with a smile from both staff ( Josh and Gen or Gem) . They were chatty, friendly helpful. The store looked amazing , well presented and very tidy. It was a joy to shop there.
16 de abril de 2025
Opinião espontânea
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
High quality clothing …
High quality clothing with a fit that works for me. Friendly helpful staff, I only order online to get the short length that I need. Great free instore delivery and plenty updates on collection.
24 de fevereiro de 2025
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Still haven't received my order after 2…
Still haven't received my order after 2 weeks. Been to the store to collect it but they said all their orders had gone to the airport by mistake. Still no sign of it
22 de fevereiro de 2025
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Lost order (again!)
Placed an order for delivery to store for collection. Order placed 12th Feb for 17th Feb collection. Still haven't received order as it's lost. Not the first time this has happened either. Would advise others not to us this "delivery" method to this store. This was also items for my Wife's birthday which has now been missed.
21 de fevereiro de 2025
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Nice and easy.
12 de fevereiro de 2025
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great retail experience.
Friendly staff, selling lovely quality clothes, in a pleasant store.
10 de dezembro de 2024
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great products and prompt delivery to…
Great products and prompt delivery to my local shop.
3 de dezembro de 2024
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Online item only - frustrating
Saw an item online, went to large FF shop at Fort Kinnaird Edinburgh to try on before purchasing. Not stocked. Bought online for next day collection. Took 4 days to arrive. Item is great but I'm fed up of going to a store only to have to go back online to purchase, especially with a larger store.
28 de novembro de 2024
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Hello Allan
Thank you for taking the time to leave your review. We appreciate your comments and will be sure to pass your feedback to the appropriate department.
Thank you, LE
The contact to say the item was in…
The contact to say the item was in store was efficient, albeit a day later than requested in the original order. Staff were friendly and helpful when picking up the birthday present I got for my wife especially as I didn’t have my phone with me to present the QR code to pick up the scarf.
6 de novembro de 2024
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Hello David
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
tracking down the right size. Happy with the staff in the original…
Happy with the staff in the original shop where I saw the item. Very helpful in advising me how to track down in the right size.
Delivered to nearest shop quicker than expected.
A decent shopping experience.
21 de agosto de 2024
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Hello Patricia
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
fatface shoppingvery time I have ordered from fat…
Every time I have ordered from fat face, I have received the goods promptly and within the given time line. Goods are of good quality and true to size.
16 de agosto de 2024
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Hi Nanette,
Thank you for your 5* review. I am pleased to hear that your order turned up quickly and your happy with your purchase. Many thanks-AB.
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great service and products
I ordered a blouse online but the size was too big so I went to my local Fatface Store to return it. The staff were all very nice in the shop and the sales assistant who was dealing with my return was very helpfull and gave me advice to order a smaller size but offered to put one aside when they come in stock at the Fort Kinnaird Store for me. The customer service and return process is excellent and delivery is always quick. That is why I shop frequently at Fatface as they care about the Customer not just profit.
2 de agosto de 2024
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Hi Gwen,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Amazing staff and great clothes
As ever, the staff are AMAZING and go above and beyond what one expects from sales teams. I love the quality of the clothes and spend way too much money buying from FatFace but the styles suit my taste so it’s well worth it. I would highly recommend FatFace to anyone who hasn’t shopped there.
1 de agosto de 2024
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Hi Diane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good fit and price delivered when said…
Good fit and price delivered when said they would, can't ask for more cheers
18 de julho de 2024
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Ordered online
Ordered online, arrived quickly. Unfortunately one item was to big, returned to shop where the return was processed quickly was no fuss.
1 de junho de 2024
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Hi there,
Thank you for taking the time to leave your 5* review!
We are glad to hear you have had such a easy experience returning an item at one of our stores. We look forward to welcoming you back soon.
Take care. -SM
Great staff helpfull
Great staff. Brilliant service. Really fast transaction n delivery. Fantastic quality at affordable prices
27 de maio de 2024
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
10/10 for helpful staff
Thank you very much to the staff who dealt with my coffee incident a couple of weeks ago in store and provided me with a perfect solution. They went above and and beyond my expectations. This help was gratefully received because I had one arm in a sling.
It is lovely to see people do actually care and the help offered was exceptional. Well done Fat Face Fort Kinnard. I will be back.😊😊
24 de abril de 2024
Opinião espontânea
Resposta da FatFace - EDINBURGH FORT KINNAIRD
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Edinburgh Fort Kinnaird store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
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