Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... Ver mais
A empresa respondeu
I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience wi... Ver mais
A empresa respondeu
Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which m... Ver mais
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Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, Reino Unido
- 01392 982018
4,6
Excelente
280 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I ordered this for delivery at the…
I ordered this for delivery at the store a few days later - it’s weeb nearly 2 weeks now and still not arrived and no updates !
17 de junho de 2026
Resposta da FatFace - EXETER 2
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Fat Face clothing suits me
Fat Face clothing suits me, both in fit and quality. The shop staff are also excellant.
9 de junho de 2026
Resposta da FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
They always had good quality clothes…
They always had good quality clothes and nice range.
9 de junho de 2026
Resposta da FatFace - EXETER 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Initial order sent incorrectly
Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a word in edge ways. When I eventually managed to quieten her she accused me of being rude and offensive. She needed to learn to listen to the customer otherwise an excellent service.
Exeter is an excellent store.
7 de junho de 2026
Resposta da FatFace - EXETER 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Excellent service & a good selection of…
Excellent service & a good selection of summer wear at competitive price
6 de junho de 2026
Resposta da FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to find what I was looking for and…
Easy to find what I was looking for and good customer service
5 de junho de 2026
Resposta da FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff in store excellent in all ways
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at site. Found items easily online and ordering simple and straightforward. Was delivered on date estimated at checkout. Very happy with items ordered.
22 de maio de 2026
Resposta da FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I always buy fat face clothing and it’s…
I always buy fat face clothing and it’s so easy to order on line as it’s always a quick and efficient service
3 de maio de 2026
Resposta da FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff are very accomodating..
26 de abril de 2026
Resposta da FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
As always a friendly professional…
As always a friendly professional service. I was returning an item purchased online all handled very swiftly and smoothly.
23 de abril de 2026
Resposta da FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Website easy to navigate! Products are of excellent quality
Website easy to find products, and it’s always helpful to go into a store to see the item so you know exactly what you’re ordering in size needed if not in store! Products delivered are of an excellent quality and fit & material they’re made from, truly flatter the shape of the person wearing them.the click & collect was easy to find in store and shop assistant was professional.
6 de março de 2026
Resposta da FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality well made clothes
Good quality well made clothes. very trendy and graet value
14 de março de 2026
Resposta da FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good delivery service to next store
Good quality clothing bit on the expensive side.
21 de fevereiro de 2026
Resposta da FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I like Fat Face clothing
I like Fat Face clothing , but I wish you would change your courier ! Everi must be the worst courier company on the planet.
7 de fevereiro de 2026
Resposta da FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A great service
I placed an order pm and the item arrived the following morning which is a fantastic QofS!
27 de janeiro de 2026
Resposta da FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Just one moan.
I shopped online, in the sale and found 2 items I wanted, ordering and paying for these items was easy. The communication about when my items were in was good. The only problem I had, and hence, the 3 stars. Was the collection. I was told on a Sunday afternoon it was available for collection. We drove into the shop to pick it up and found they had closed early for restocking. It was a wasted journey and I had to make other arrangements to pick up my order. It would have been helpful and saved a journey if the early closing had been communicated, via email or text, to me before we drove into Exeter.
24 de janeiro de 2026
Resposta da FatFace - EXETER 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
I'm getting slightly worried and…
I'm getting slightly worried and embarrassed to admit that my entire wardrobe is from FatFace.
The staff at my local branches are always very helpful.
17 de janeiro de 2026
Resposta da FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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