Some good sale offers. Just a shame as visited your Farnham branch again yesterday and asked if remaining sale goods were Subject to the extra 20%, but told that this extra offer had finished. Would... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I ordered a pair of shorts online to be delivered to the Farnham branch of Fatface, as they were not available instore. I went to collect them and tried them on, they fitted perfectly but had a weave... Ver mais
A empresa respondeu
I had a great customer service in Fatface Farnham. A guy and a girl ( I can’t remember their names 😁) made my shopping experience an enjoyable one. They will definitely be getting my money again!
A empresa respondeu
I visit the Farnham Fatface shop regularly when I am in town and ALWAYS find the staff friendly, helpful and always willing to go that extra mile to assist when and where they can. Recently, I needed... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
51 The Borough, GU9 7NW, Farnham, Surrey, Reino Unido
- 01252 714790
4,7
Excelente
134 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Beautiful quality garments and friendly staff
Beautiful quality garments as usual from the brand. Items were shipped for free very quickly and arrived within 2 days. I had to go to store to return one as I bought 2 sizes of a dress as I wasn’t sure of the fitting, and the staff couldn’t have been more helpful. The shop was very clean and easy to get to.
18 de março de 2023
Resposta da FatFace - FARNHAM
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Ordered online as can't always find…
Ordered online as can't always find sale items in my size in-store. Was able to try things on and return the ones that didn't fit in-store which was great and got a hassle free refund. Love Fat Face clothes and even better when bought at a discount!
10 de março de 2023
Resposta da FatFace - FARNHAM
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LB
Staff are an asset to Fat Face😁
The staff in Fat Face in Farnham, Surrey are all brilliant. Helpful, cheerful and a pleasure to meet😁.
30 de agosto de 2022
Resposta da FatFace - FARNHAM
Hi Juliet, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very positive experience clean and tidy…
Very positive experience clean and tidy staff very friendly
Open space so I could see the stock clearly
Well done FARNHAM Store
29 de agosto de 2022
Opinião espontânea
Resposta da FatFace - FARNHAM
Good Afternoon Sharon
Thank you for your review.
I am so pleased to hear of your recent experience in our Farnham store, please be assured that I will pass this onto the crew members involved for you.
EP
Brillant service.
25 de agosto de 2022
Resposta da FatFace - FARNHAM
Hi Wilma, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good quality material 👍
12 de agosto de 2022
Resposta da FatFace - FARNHAM
Good Afternoon
Thank you for your review.
I am so pleased to hear that you are happy with your new purchase.
Have a good weekend!
EP
Great customer service!
I bought this gorgeous dress today which I had my eyes on for a while, I was so happy as it had a sale and ended up paying just £30 instead of £56 for it bargain!
The Staff was genuinely very friendly and very helpful, especially the lady that help me trying to find another one of their dresses online that wasn’t available in size 10 in their store, sadly they were all sold out online too but she did try to sort it out for me so thank-you again! And if you read this you’ll know who you are! 😊
10 de agosto de 2022
Opinião espontânea
Resposta da FatFace - FARNHAM
Good Afternoon Christine
Thank you for your review.
I am so pleased to hear of your recent experience in our Farnham store. Please be assured that I will pass this onto the crew members involved for you.
EP
The friendliest staff around!
Every time I pop into the Farnham store, it's a delight! It doesn't matter if I'm just browsing or buying in bulk, all of the staff members in there are attentive, patient and not pushy -- the latter of which tends to happen in other high end clothing stores/always puts me off return visits.
26 de julho de 2022
Opinião espontânea
Resposta da FatFace - FARNHAM
Hi James, thank you for your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very pleased
16 de julho de 2022
Resposta da FatFace - FARNHAM
Good afternoon, Thank you so much for your review. Take care, - ES
Resposta da FatFace - FARNHAM
Good Afternoon Geraldine
Thank you for leaving us a 5* review !
It's great to hear your order arrived quickly and you are happy with your new jacket.
Have a good day !
TG
Great service, nice clothes
I ordered several items, keeping most, and returning the ones that didn't work is easy. I'm happy with the service, quality and style of the clothes. I've ordered before and always been good. I stop in the shops at London Bridge and King's Cross to see the materials but mostly order online. The dungarees are my favourite. Tops are really nice too.
10 de maio de 2022
Resposta da FatFace - FARNHAM
Hello Diane
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great rest of the Afternoon.
Take care, EP
I placed an order online and paid by…
I placed an order online and paid by PayPal. When I returned the item to the shop for a refund I was told they couldn’t refund me as items paid by PayPal had to be returned by post! Fatface is the only store I know that do this, so I wasn’t very happy as now I have no idea when I will receive my refund. This should be made a lot clearer on checking out.
25 de abril de 2022
Resposta da FatFace - FARNHAM
Hi Janice,
Thank you for your review. I can understand your frustration about our return process for PayPal returns and whilst we do outline the PayPal returns specifically in our FAQ's online, we are working on making this more visible.
Once you have posted your return, you can email us a picture of your proof of postage to customerservices@fatface.com and we can look at getting your refund processed ASAP.
In the meantime, I do apologise for any inconvenience caused. Have a great day! Many thanks-AB.
Resposta da FatFace - FARNHAM
Hi Anita
Thank you for spending the time to leave a 5* review. I am so pleased that the delivery was quick and you are very happy with the quality.
Have a lovely afternoon DW
FatFace in Farnham my first visit and…
FatFace in Farnham my first visit and an awesome team there. Lovely and friendly from the moment I stepped in (after lock down and not liking shopping anyways) felt really at ease and the team were on hand for advice and any lil queries. Highly recommend
10 de março de 2022
Opinião espontânea
Resposta da FatFace - FARNHAM
Hello Sarah, Thank you for leaving us this 5* review about your instore shopping experience in the Farnham Store. It's great reading such positive comments about the service you receive from our staff and that they made you feel comfortable and at ease returning instore . Have a nice rest of the day! Take care, LM
Excellent
Excellent - very helpful, brilliant service. Great clothing too!
16 de fevereiro de 2022
Opinião espontânea
Resposta da FatFace - FARNHAM
Good Morning Julian,
Thank you for your review. I am happy to hear you found the service brilliant and are happy with your purchases. All the best - KC
Farnham branch
Staff at this branch are always helpful and polite and I always end up spending more than intended simply because I like the clothes and they fit.
5 de fevereiro de 2022
Resposta da FatFace - FARNHAM
Hello Chris,
Thank you for taking the time to leave your feedback.
I will make sure that the staff over in our Farnham store know that you enjoyed the service you received. Also, I'm glad you like the style and fit of our clothes.
Glad to hear that you were happy with the service you received in our Farnham store.
Have a great day!
Take care, AO
always enjoy shopping at fatface…
always enjoy shopping at fatface whether online or in store. Great quality and good customer service
4 de fevereiro de 2022
Resposta da FatFace - FARNHAM
Good Morning, Thank you for taking the time to leave us a 5* review. It’s great to hear that your so happy with the our online and instore shopping experience. We do hope that you are happy with your items! Have a great day, LM
Lovely staff very polite and…
Lovely staff very polite and friendly..I returned an item which was not suitable and there was no questions, some places make you feel awkward when returning but the young lady was very nice, I then purchased some jewellery they have a great selection of jewellery always find something nice in here.
29 de janeiro de 2022
Resposta da FatFace - FARNHAM
We are so happy to hear about the ease of our return process, thank you for taking the time to leave a review CP
Brilliant customer service in a small store.
The customer service is brilliant, the people working in the store are polite, friendly and helpful. It's a small store with a limited range so, most of my purchases are made online. FatFace sizing seems to be all over the place at the moment. I used to be a size 10 now sometimes I am an 8 or a 6! Therefore I use the store mainly to return items.
2 de dezembro de 2021
Resposta da FatFace - FARNHAM
Hi, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! - ES
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.