Banner for FatFace - FARNHAM

FatFace - FARNHAM Opiniões 120

TrustScore: 4.5 em 5

4,6

51 The Borough, GU9 7NW Farnham, Surrey, GB


Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered a pair of shorts online to be delivered to the Farnham branch of Fatface, as they were not available instore. I went to collect them and tried them on, they fitted perfectly but had a weave... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Efficient and helpful. Both online and in the store. Attractive clothing at good prices - and in petite. A real bonus. Well done.

A empresa respondeu

Classificada 5 em 5 estrelas

I visit the Farnham Fatface shop regularly when I am in town and ALWAYS find the staff friendly, helpful and always willing to go that extra mile to assist when and where they can. Recently, I needed... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve shopped at FatFace for nearly 15 years either in store or online. The service from both experiences has always been excellent. I nearly always end up buying something.The clothing and accessories... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de roupa
  2. Loja de acessórios de moda
  3. Loja de moda masculina
  4. Loja de moda feminina

Escrito pela empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Informações de contacto

  • 51 The Borough, GU9 7NW, Farnham, Surrey, Reino Unido

  • 01252 714790

4,6

Excelente

TrustScore: 4.5 em 5

120 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

I placed an order online and paid by…

I placed an order online and paid by PayPal. When I returned the item to the shop for a refund I was told they couldn’t refund me as items paid by PayPal had to be returned by post! Fatface is the only store I know that do this, so I wasn’t very happy as now I have no idea when I will receive my refund. This should be made a lot clearer on checking out.

25 de abril de 2022
logótipo da FatFace - FARNHAM

Resposta da FatFace - FARNHAM

Hi Janice,
Thank you for your review. I can understand your frustration about our return process for PayPal returns and whilst we do outline the PayPal returns specifically in our FAQ's online, we are working on making this more visible.
Once you have posted your return, you can email us a picture of your proof of postage to customerservices@fatface.com and we can look at getting your refund processed ASAP.
In the meantime, I do apologise for any inconvenience caused. Have a great day! Many thanks-AB.

Classificada 5 em 5 estrelas

Quick delivery as usual of quality…

Quick delivery as usual of quality jacket.

30 de março de 2022
logótipo da FatFace - FARNHAM

Resposta da FatFace - FARNHAM

Hi Anita
Thank you for spending the time to leave a 5* review. I am so pleased that the delivery was quick and you are very happy with the quality.
Have a lovely afternoon DW

Classificada 5 em 5 estrelas

FatFace in Farnham my first visit and…

FatFace in Farnham my first visit and an awesome team there. Lovely and friendly from the moment I stepped in (after lock down and not liking shopping anyways) felt really at ease and the team were on hand for advice and any lil queries. Highly recommend

10 de março de 2022
Opinião espontânea
logótipo da FatFace - FARNHAM

Resposta da FatFace - FARNHAM

Hello Sarah, Thank you for leaving us this 5* review about your instore shopping experience in the Farnham Store. It's great reading such positive comments about the service you receive from our staff and that they made you feel comfortable and at ease returning instore . Have a nice rest of the day! Take care, LM

Classificada 5 em 5 estrelas

Excellent

Excellent - very helpful, brilliant service. Great clothing too!

16 de fevereiro de 2022
Opinião espontânea
logótipo da FatFace - FARNHAM

Resposta da FatFace - FARNHAM

Good Morning Julian,
Thank you for your review. I am happy to hear you found the service brilliant and are happy with your purchases. All the best - KC

Classificada 5 em 5 estrelas

Farnham branch

Staff at this branch are always helpful and polite and I always end up spending more than intended simply because I like the clothes and they fit.

5 de fevereiro de 2022
logótipo da FatFace - FARNHAM

Resposta da FatFace - FARNHAM

Hello Chris,

Thank you for taking the time to leave your feedback.

I will make sure that the staff over in our Farnham store know that you enjoyed the service you received. Also, I'm glad you like the style and fit of our clothes.

Glad to hear that you were happy with the service you received in our Farnham store.
Have a great day!

Take care, AO

Classificada 5 em 5 estrelas

always enjoy shopping at fatface…

always enjoy shopping at fatface whether online or in store. Great quality and good customer service

4 de fevereiro de 2022
logótipo da FatFace - FARNHAM

Resposta da FatFace - FARNHAM

Good Morning, Thank you for taking the time to leave us a 5* review. It’s great to hear that your so happy with the our online and instore shopping experience. We do hope that you are happy with your items! Have a great day, LM

Classificada 5 em 5 estrelas

Lovely staff very polite and…

Lovely staff very polite and friendly..I returned an item which was not suitable and there was no questions, some places make you feel awkward when returning but the young lady was very nice, I then purchased some jewellery they have a great selection of jewellery always find something nice in here.

29 de janeiro de 2022
logótipo da FatFace - FARNHAM

Resposta da FatFace - FARNHAM

We are so happy to hear about the ease of our return process, thank you for taking the time to leave a review CP

Classificada 5 em 5 estrelas

Brilliant customer service in a small store.

The customer service is brilliant, the people working in the store are polite, friendly and helpful. It's a small store with a limited range so, most of my purchases are made online. FatFace sizing seems to be all over the place at the moment. I used to be a size 10 now sometimes I am an 8 or a 6! Therefore I use the store mainly to return items.

2 de dezembro de 2021
logótipo da FatFace - FARNHAM

Resposta da FatFace - FARNHAM

Hi, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! - ES

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais