Staff were really patient with my decision. Slippers are very fluffy ( gorgeous) but I felt came up on the small side. I ordered my normal size in case they fitted better than the next size up to chec... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
It is such a lovely atmosphere walking into FatFace in Godalming High Street. The staff are always friendly, welcoming and extremely helpful. The shop has been set-up really nice and I love the style... Ver mais
A empresa respondeu
What a fantastic customer experience at the Godalming store! Jessie & her team are so friendly, helpful & knowledgeable. Jessie knows the stock so well, & showed me pieces I’d not noticed and helpe... Ver mais
A empresa respondeu
Easy online and helpful, friendly in store service. I bought the dungarees (baggy, easy to wear soft denim and deceptively feminine,) which are a great price and my usual purchase of three for the p... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
54/56 High Street, GU7 1DY, Godalming, Surrey, Reino Unido
- 01483 527549
4,7
Excelente
138 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have been struggling to find jeans…
I have been struggling to find jeans that fit and found that Fatface have a bootcut style that has a bit of extra room in the thigh. Very comfortable and under £60 so I am a very happy customer.
12 de fevereiro de 2024
Resposta da FatFace - GODALMING
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your jeans, and we look forward to welcoming you back soon!
Take care.- GM
Happy Shop
I always feel happy when I shop at/with FatFace. I love everything about it. Thank you for all your effort.
29 de janeiro de 2024
Resposta da FatFace - GODALMING
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Amazing jacket
Amazing jacket. I brought it for my daughter. Very warm and comfortable. Also the lady help my partner to find the item online. She give him advice as is the last one. Helpful and friendly staff.
19 de janeiro de 2024
Resposta da FatFace - GODALMING
Hello,
Thank you for taking the time to leave your 5* review.
We’re happy to hear you love your item, and had such a lovely experience at one of our stores.
We look forward to welcoming you back soon.
Take care. -GM
Always lovely helpful staff in…
Always lovely helpful staff in Godalming.
They are relaxed and always try to sort out anything wrong and show good will. It's a lovely shop to walk around....things near, not overcrowded and no pressure.
9 de janeiro de 2024
Resposta da FatFace - GODALMING
Good Morning Honey,
Thank you for taking the time to leave us a review!
I am really glad to hear you have had a pleasant experience in our Godalming store! I will make sure to pass this feedback on to them, we really appreciate your positive feedback!
We cannot wait to be welcoming you back!
Kind Regards, JW
Seasoned FatFace shopper
I have shopped in Fat Face for many years now and I find that the quality of the clothes is better than other shops and online outlets for the price.
2 de janeiro de 2024
Resposta da FatFace - GODALMING
Hi Peter,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Godalming store has been consistently…
Godalming store has been consistently helpful and the staff know me which makes for a pleasant experience when I shop.
5 de dezembro de 2023
Resposta da FatFace - GODALMING
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased to read that you consistently have an enjoyable experience in our Godalming store. I will be sure to pass this on to the team.
All the best, MM
Resposta da FatFace - GODALMING
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - GODALMING
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good quality
Good quality
Easy to order online
The product matched image online
Lovely staff at Godalming branch where I collected it from
21 de novembro de 2023
Resposta da FatFace - GODALMING
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Really easy to order
Really easy to order , good post ordering updates on shipping and very easy collection. Can’t comment on fit etc as this is a gift
18 de novembro de 2023
Resposta da FatFace - GODALMING
Hello Erica
Thank you for taking the time to leave your review.
I am so pleased to hear that you had a positive shopping experience.
If there is anything else that we could have done, to make your experience a 5* one, do let us know!
LE
Brilliant store collection service!
The item ordered is brilliant and the collection from store service was excellent. It arrived at the store much earlier than expected and the member of staff was very helpful. Item was handed over in a lovely package that had a handle for easy carrying. Great service!
21 de novembro de 2023
Resposta da FatFace - GODALMING
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely coat
Lovely coat, warm, stylish and keeps me dry even in the wettest weather, the only criticism I have is the zip could be a better quality, sturdier and easier to close, this one seems quite jerky rather than smooth running, would probably add a little to the cost but would be worth it.
6 de novembro de 2023
Resposta da FatFace - GODALMING
Hi there,
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good choice!
Well shaped wide leg trousers. Unlike some that I've tried they were not too wide.
Quality of the material was good. I haven't washed them yet tho'. Sizing was accurate. By choice I would have liked them to have been a shade longer but they are fine. Overall I'm very pleased.
8 de novembro de 2023
Resposta da FatFace - GODALMING
Good afternoon,
Thank you for taking the time to leave us your review.
I am pleased that you found ordering to be easy and that you are overall happy with the item. I hope you continue to enjoy the products we have and their quality.
Take care, MM
The hoodie I purchased was way to big
The hoodie I purchased was way to big, I took it to the Fatface shop in Godalming where I received superb service. Jesse the owner accepted the large one and ordered a new smaller version for me and it arrived a few days later. Wonderful, I now have a hoodie that fits perfect. Thanks Jesse and Fatface
2 de novembro de 2023
Resposta da FatFace - GODALMING
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Very friendly and accommodating staff…
Very friendly and accommodating staff in your Godalming store.
31 de outubro de 2023
Resposta da FatFace - GODALMING
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Very helpful
4 de novembro de 2023
Resposta da FatFace - GODALMING
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Great customer service
The members of staff were incredibly helpful with exceptional customer service. Makes such a difference to shop somewhere welcoming and I am delighted with the service I received. Thank you.
3 de novembro de 2023
Resposta da FatFace - GODALMING
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
ep
Delightful staff and an enjoyable experience
The shop assistant was very helpful and I bought what I went in for with her guidance
26 de outubro de 2023
Opinião espontânea
Resposta da FatFace - GODALMING
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Excellent customer service at the…
Excellent customer service at the Godalming branch. Kelly went above and beyond to help me, thank you.
25 de outubro de 2023
Opinião espontânea
Resposta da FatFace - GODALMING
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
My online order was delivered
My online order was delivered to our local Fatface shop promptly, and was picked up without any problem. Everything was as ordered.
16 de outubro de 2023
Resposta da FatFace - GODALMING
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
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