Ordered a bag online to be delivered to my local store. It arrived timeously & staff were prompt & friendly when I went to collect it. I would happily give 5 stars if the item had actually been avail... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 29 Eastgate Shopping Centre, IV2 3PP Inverness, Argyll and Bute, GB
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Leia as opiniões dos outros
I bought a great insulated waterproof jacket during a sale which has exceeded my expectation. The price was really good for what is clearly a high quality jacket. Ordered online, I picked up the jack... Ver mais
A empresa respondeu
I was impressed with the speed of online shopping and ease for collecting from the store.
A empresa respondeu
FatFace has become our favourite brand. I like the quality and design of clothes, these are comfortable to wear and look great. I absolutely love childrens line, beautiful designs, and very reasonable... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Unit 29 Eastgate Shopping Centre, IV2 3PP, Inverness, Argyll and Bute, Reino Unido
- 01463 221668
4,8
Excelente
116 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good service
The size I ordered was too big but the staff in the store were able to assist and change for a more suitable size
6 de julho de 2024
Resposta da FatFace - INVERNESS 2
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great staff
Very helpful, friendly staff who take the time to give you the best experience. Will definitely be back.
5 de junho de 2024
Opinião espontânea
Resposta da FatFace - INVERNESS 2
Hello Eileen,
Thank you for sharing your recent experience in our Inverness store with us.
Please be assured that this will be passed onto the store for you.
Have a great day!
Take care, ED
Quick service and friendly staff
20 de maio de 2024
Resposta da FatFace - INVERNESS 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores with our friendly staff! We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SW
Very helpful
Very helpful, friendly staff. Knowledgeable about their stock and able to give advice. I’ll definitely go back Took time to converse
2 de maio de 2024
Resposta da FatFace - INVERNESS 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Inverness store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Lovely well laid out store.
Lovely well laid out store.
Very welcoming and helpful staff.
8 de abril de 2024
Resposta da FatFace - INVERNESS 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
What a pleasant change
Visited your Inverness store to see if a jacket I'd seen online was available in my size. The service I received from both the manager and her assistant was first class and reminiscent of a bygone era!
Please pass on my comments to the store, and a big thank you for making our visit so good. I did buy the jacket...
10 de abril de 2024
Opinião espontânea
Resposta da FatFace - INVERNESS 2
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
I picked it up in store for free delivery
I purchased a man's jacket in longer length it was a great fit.
29 de março de 2024
Resposta da FatFace - INVERNESS 2
Good Morning Sybil,
Thank you for taking the time to leave us review!
I am so happy to hear you are loving the ft of your new jacket, we appreciate your kind words so much!
We cannot wait to be welcoming you back soon!
Kind Regards, JW
Resposta da FatFace - INVERNESS 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very helpful sales assistant
Very helpful sales assistant. Went out of her way to show me examples that could be ordered online.
8 de fevereiro de 2024
Resposta da FatFace - INVERNESS 2
Hello Sylvia
Thank you for taking the time to leave your review - I am so pleased to hear that you had a lovely shopping experience within our Inverness store - we look forward to seeing you again soon! - LE
Quality products.
Helpful staff. Quality products.The only disappointment was that there was no “click and collect” option from my online order; I had to pay for postage.
21 de janeiro de 2024
Resposta da FatFace - INVERNESS 2
Good Afternoon,
Thank you for taking the time to leave us a review!
I am happy to hear you are pleased with the service provided! I will make sure to pass this feedback on.
In regards to our click and collect service this will be up and running shortly, we have temporarily put this on hold due to the busy festive and sale period.
I do apologise for any inconvenience caused.
Kind Regards, JW
Fatface Inverness
I Was very pleased with the manager in Inverness Fat face as I had misplaced my return forms for an item and she dealt with my problem courtesy and swiftly and it was no problem to credit my account thank you Fatface Inverness
Heather Fraser
13 de janeiro de 2024
Resposta da FatFace - INVERNESS 2
Hello Heather,
Thank you for taking the time to leave your 5* review.
I’m so happy to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.
Have a great day! -GM
Great product great service
15 de janeiro de 2024
Resposta da FatFace - INVERNESS 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent returns service…
Bought 2 Marin wool coats for size but neither fitted. I'm rating the delivery and especially the returns service. Delivery was fast, goods well-packed, returns especially easy - returned to shop and refunded straight away.
3 de janeiro de 2024
Resposta da FatFace - INVERNESS 2
Hello there
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Great customer service
The member of staff who assisted me was so helpful.
Her name was Denise and she made my shopping experience excellent.
14 de dezembro de 2023
Opinião espontânea
Resposta da FatFace - INVERNESS 2
Good afternoon, Kathryn.
Thank you for leaving us this review. We look forward to you shopping with us again soon at our Inverness store.
Take care, JB
Very helpful & pleasant staff
28 de novembro de 2023
Resposta da FatFace - INVERNESS 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordering was easy ,received order and…
Ordering was easy ,received order and pick up was good 😊
3 de dezembro de 2023
Resposta da FatFace - INVERNESS 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new order and that you have such a good experience when shopping online with us. I hope you continue to love our items into the future.
Take care, MM
Wide trousers
Bought these online, picked up few days later from store. Great service.🌈
7 de novembro de 2023
Resposta da FatFace - INVERNESS 2
Good Afternoon Isabel,
Thank you for taking the time to leave us a review!
I am so happy to hear about your online shopping experience! it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon.
Kind Regards, JW
Ordered a bag online to be delivered to…
Ordered a bag online to be delivered to my local store. It arrived timeously & staff were prompt & friendly when I went to collect it.
I would happily give 5 stars if the item had actually been available to buy in the shop - twice now birthday gifts for friends have had a little flurry of panic involved due to availability issues.
1 de novembro de 2023
Resposta da FatFace - INVERNESS 2
Hello thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Disappointing and rude transaction
I have always had great customer service at Fatface, in fact, I would say its known for it, but not today. I took a skirt back for a refund to the Inverness branch, no problem with that. When the payment/refund device did not ask for my card (for the refund) I queried if something else needed to be done on the till, but got a very confused look/mumble as the assistant went through the stages on the till again (hardly a word to me). Then she called someone over and a lot of mumbling again (between the two of them, I was not addressed in this transaction). Then the second person told me, quite impolitely, that it was fine, there was no problem, the refund was done. I again said, I had not been asked to present the card, and got a confused look. I eventually worked out that the card was not needed, some new process is going on, from scanning the receipt, it is done automatically back to the card. However, I had to work this out myself, no one explained the process, no one addressed me personally much, no apology for the mix up - am I supposed to mind read any new retail processes as a customer?! This was a very rudely conducted transaction that left me feeling a bit disregarded and put me off going back for a long time; no interpersonal skills at at, and quite a shock in Fatface.
10 de novembro de 2023
Opinião espontânea
Resposta da FatFace - INVERNESS 2
Good afternoon, Trisha.
Thank you for taking the time to leave us your review.
Please be assured your feedback is important to us and I will pass on your review to the relevant area manager to feedback.
I hope this one off experience does not deter you from shopping with us again. JB
Great service with a smile and good advice
Beautiful clothes colours patterns and fabrics
25 de outubro de 2023
Resposta da FatFace - INVERNESS 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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