Ipswich shop had sold out of the trilby hat so I ordered online for an in-store collection. All communications and service excellent as always. Latest news is the Ipswich shop is to close after many,... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I had a great experience at Fatface Ipswich from staff Emily Beth Geogia and Jess today. They acted like a team in the store which is unusual, greeted me, referred me to colleagues, smiles, seemed int... Ver mais
A empresa respondeu
Service from Ipswich store excellent! The dress I ordered is beautiful, exactly like the photo and as described 🥰
A empresa respondeu
My go-to shop for casual clothing, great value, good quality, and fit. Their staff are super helpful too... it's always worth keeping an eye out for the Fat Face sales, there is always a bargain to b... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
17 Butter Market, IP1 1BQ, Ipswich, Suffolk, Reino Unido
- 01473 225265
4,8
Excelente
113 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff in the Ipswich branch are…
The staff in the Ipswich branch are always very helpful. Can’t believe it’s closing!
29 de agosto de 2026
Resposta da FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ipswich shop had sold out of the trilby…
Ipswich shop had sold out of the trilby hat so I ordered online for an in-store collection. All communications and service excellent as always. Latest news is the Ipswich shop is to close after many, many years. Disastrous decision Fat Face. Smaller shops in small towns of Woodbridge and Aldeburgh being kept open though??
24 de agosto de 2026
Resposta da FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Service from Ipswich store excellent!
Service from Ipswich store excellent!
The dress I ordered is beautiful, exactly like the photo and as described 🥰
20 de agosto de 2026
Resposta da FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good service when I changed an item
Good service when I changed an item
Such a shame to here of the closure of the store in the buttermarket Ipswich
My favourite shop..
11 de agosto de 2026
Resposta da FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful sorting out a refund on an…
Very helpful sorting out a refund on an online delivery when I found out that in store was a better size.
13 de agosto de 2026
Resposta da FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely lady in store and very quick…
Lovely lady in store and very quick delivery to store.
29 de julho de 2026
Resposta da FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My go-to shop for casual clothing
My go-to shop for casual clothing, great value, good quality, and fit. Their staff are super helpful too... it's always worth keeping an eye out for the Fat Face sales, there is always a bargain to be found.
16 de junho de 2026
Resposta da FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface got a great selection of…
Fatface got a great selection of clothing for all, my order easy to process & quick delivery & was emailed when arrived in store, store staff at Ipswich very helpful.
1 de maio de 2026
Resposta da FatFace - IPSWICH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Helpful shop
Efficient in the shop for collection & returns. Would be helpful if petite sizes were available in the store.
10 de maio de 2026
Resposta da FatFace - IPSWICH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Easy to order
Easy to order. Able to collect from shop of my choice. Quick delivery. Friendly staff.
1 de maio de 2026
Resposta da FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff always asking if need help very friendly staff
Staff. Are very helpful if want something and not my size they order it.
3 de maio de 2026
Resposta da FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
What an amazing store this is
What an amazing store this is! The staff go above and beyond to help choose some lovely outfits.
14 de fevereiro de 2026
Opinião espontânea
Resposta da FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Stress free online shopping at its best!
Great quality items less than half price in the sale. Free delivery to the store with excellent updates throughout making my shopping experience stress free.
1 de fevereiro de 2026
Resposta da FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very pleased with what I bought but…
Very pleased with what I bought at fatface but very disappointed with the service.
I was asked if I wanted a bag I said no thank you, I had one, but was still charged as the sales person presumably only heard the 'thank you'. When she realised her mistake she simply told me she couldn't refund it now. I said she absolutely could as it was her mistake but she said she couldn't and any way it would go to charity making me feel even more annoyed. That's should be my choice. It really wasn't about 20p obviously, it was her unwillingness to be helpful and instead doubling down. Good service is so important even on the little things.
27 de dezembro de 2025
Opinião espontânea
Resposta da FatFace - IPSWICH
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Polite and Helpful
Very polite, friendly staff and always willing to help you if needed. No issues with collections or returns.
14 de dezembro de 2025
Resposta da FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Disappointed to find that the slippers…
Disappointed to find that the slippers I ordered have some animal content. This was not mentioned on your website when I ordered and they are a present for a Vegan! Just hoping they will still be acceptable.
7 de dezembro de 2025
Resposta da FatFace - IPSWICH
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Online purchase
Purchased some trousers online as they were unavailable in the shop. The assistant kindly looked them up to ensure they were in stock for me, she was also really friendly. She offered to have them delivered to the store for free, but unfortunately I needed them delivered to my home. Very good of her to offer.
5 de novembro de 2025
Resposta da FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.