It was a pleasure shopping in the Keswick store today, the staff were so friendly, attentive and very helpful with advise, it was an enjoyable shopping experience and im very pleased with my items. I... Ver mais
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Leia as opiniões dos outros
Saw a jacket I liked and was able to try one one. Bit disappointed there was no way to buy in store with an on-line discount code. Thought I'd be able to order online and pick up one from in shop whi... Ver mais
A empresa respondeu
Visited your shop in Keswick. Liked leather ankle boots. Assistant very helpful but my size not available. She suggested ordering on-line which I did.Also got 15% off as new customer. Collected in Gla... Ver mais
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Was served by Eloise in the Keswick store today. She was incredibly friendly and lovely to have a chat to. She also recommended me another item of clothing based on what I was already purchasing as it... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
49/51 Main Street, CA12 5DS, Keswick, Cumbria, Reino Unido
- 01768 780910
4,9
Excelente
137 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da FatFace - KESWICK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Super soft shorts.
There a good stylish cut, feel nice and soft but durable at the same time.
Staff were extremely helpful.
16 de agosto de 2023
Resposta da FatFace - KESWICK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Lovely lady who served me
Lovely lady who served me - she was new and just in training but handled it all very well and speedily, despite the man being a bit snappy with her!
16 de agosto de 2023
Resposta da FatFace - KESWICK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Satisfied customer
Website easy to use. Kept informed as to arrival timetable as to when you order would arrive. Product quality very good and in time for my holiday. Definitely order on line again to be picked up at a store. Friendly staff.
10 de agosto de 2023
Resposta da FatFace - KESWICK 2
Good afternoon, David
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Keswick store.
Take care, JB
Fabulous customer service
This is my new favourite place I love it
Went to Grassmere Lake district on my holidays
Saw a lovely top and dress the shop in Keswick didn't have my size . They rand ambleside and I picked up from there
Thankyou very helpful ☺️
31 de julho de 2023
Resposta da FatFace - KESWICK 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
The service you'll never get on-line
Having searched online (as no Fatface near me) for a pair of Boris the Badger slippers, but they only had S & M. While down the lakes for a hike, I went into the shop to enquire. Although there were none on display, both assistants first checked the e-stock and although it didn't show any, they went for a search in the store room ......and came back with M & L sizes!!
I purchased the L and had a bit of banter & laugh with the staff. You cannot get this experience on line. Thank you ♡
30 de julho de 2023
Opinião espontânea
Resposta da FatFace - KESWICK 2
Thank you for your 5* review regarding your recent visit to our Keswick store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Excellent service helpful staff in…
Excellent service helpful staff in cumbrian stores i called in and speedy delivery service
21 de junho de 2023
Resposta da FatFace - KESWICK 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Helpful staff
The staff are always ready to help and advise. It’s a dog friendly store.
16 de junho de 2023
Resposta da FatFace - KESWICK 2
Thank you for your feedback regarding your recent visit to our Keswick store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Wasn’t delivered on the day it was…
Wasn’t delivered on the day it was suppose too. Birthday present idea ruined
11 de junho de 2023
Resposta da FatFace - KESWICK 2
Thank you for taking the time to leave us this review. After looking into this for you I can see that a member of our team has reached out to you find a resolution for you. If there is anything else we can support with, please do not hesitate to get in touch by emailing us at customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. All the Best – CD
Excellent service
7 de junho de 2023
Resposta da FatFace - KESWICK 2
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Excellent
As always Excellent service,Good Communication From beginning to delivery.
Quick Delivery.
Easy Return and refund from the shop.
Would not hesitate to recommend to family and friends.
26 de março de 2023
Resposta da FatFace - KESWICK 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Lovely service in Keswick shop
15 de novembro de 2022
Resposta da FatFace - KESWICK 2
Good Evening
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great evening.
Take care, EP
Resposta da FatFace - KESWICK 2
Hi Helen,
Thank you for your feedback the crew at the Keswick store. It is so wonderful to read about the great experience you had instore.
Take care - KS
On giving a friend a gift voucher for…
On giving a friend a gift voucher for £20 she went to Keswick Fat face to redeem it but was told there was no money on the card. On returning the card to me I took it to Northallerton to check it and it was confirmed it was validated. It was a disappointing experience for my friend and I. Staff members should have full knowledge how to redeem all of the vouchers used for your store to prevent embarrassing experiences for would be customers.
23 de outubro de 2022
Resposta da FatFace - KESWICK 2
Good Morning Debbie
Thank you for your review.
I am so sorry to hear of your recent experience in our stores. Please be assured that this will be passed onto the appropriate department to look into further internally and take the appropriate action to ensure that this does not happen again.
Have a lovely weekend.
EP
Friendly but professional staff ready…
Friendly but professional staff ready to help!
3 de novembro de 2022
Resposta da FatFace - KESWICK 2
Thank you so much for taking the time to leave us a 5* review.
It's great to hear you were happy with the service received.
Have a lovely afternoon! TG
After visiting the Keswick branch and…
After visiting the Keswick branch and purchasing. Staff were very helpful and friendly. Enjoyable shopping experience
23 de setembro de 2022
Resposta da FatFace - KESWICK 2
Hi Cat, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! - ES
Resposta da FatFace - KESWICK 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful and friendly staff
24 de agosto de 2022
Resposta da FatFace - KESWICK 2
Hi Susan, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love this company!!
I love this company!!! Great products and customer service. Delivery by Evri is super. I’ve shopped with Fat Face for a long time and have always been happy, even if there has been a bit of a hiccup it’s always resolved.
23 de agosto de 2022
Resposta da FatFace - KESWICK 2
Good Morning,
Thank you for taking the time to post a review. Have a lovely rest of your week! -KC
Most helpful manager in store
Most helpful manager in store, purchased two items, one which he discounted as i previously had purchased earlier that day, shop well presented clean and tidy, wish fatface would open back up in durham again i do prefer shopping face to face rather than online, so i guess more trips to keswick in future are needed.
7 de julho de 2022
Opinião espontânea
Resposta da FatFace - KESWICK 2
Good Morning Anita
Thank you for your review.
I am so pleased to hear of your recent experience in our Keswick store. Please be assured that I have passed this onto the crew members involved for you.
Have a lovely weekend. EP
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