Brilliant choice of garments, all well made. Love their clothes so much, both adults and children. My husband wears their shorts constantly. I love their hoodies. Granddaughter (6) loves thei... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoFatFace, 12 Clarence Street, KT1 1NX Kingston upon Thames, England, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Website was easy to navigate - I searched for sale items in particular sizes, and the items that were/weren't available were indicated immediately. All items I ordered were provided in the delivery to... Ver mais
A empresa respondeu
I tried on the lovely Kara all-cotton top on half price sale in the shop, it was a flattering fit (ruching on the bust and the slightly shorter length siited my petite frame), so I bought it, foun... Ver mais
A empresa respondeu
Website ordering was quite straightforward and the option for in-store collection was a useful facility to save on postage, helped by the choice of branches in the Greater London area. The product - m... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK, Ireland, and US, as well as an online shop selling a wide range of womenswear, menswear, kidswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
FatFace, 12 Clarence Street, KT1 1NX, Kingston upon Thames, England, Reino Unido
- 0208 541 0244
4,7
Excelente
188 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
"Last chance to buy (faulty) items... at full whack"
Not happy with FatFace practice around "Last chance to buy items". When items have a small fault, they are not reduced, the fault is recorded, not very visibly, in the label but they are not reduced at all. If you don't notice, you pay the full amount for a faulty item. Then at home you discover the fault, use your time and money to go and tell them and hopefully get an exchange or a reduction just to be told that these items are not for exchanging and as the label describes the fault and you bought it like that (without realising) there's no reduction for you either. I really needed this item so I will spend yet more time trying to fix it having paid the full whack. This is not honest IMO
25 de julho de 2022
Opinião espontânea
Resposta da FatFace - KINGSTON 3
Hi Edmund, thank you for taking the time to leave your review. I have just sent a request over to you to send over some more information so I can contact you via email to resolve this issue. Thanks, LE
Love these t.shirts
Love these t.shirts! Bought one in shop, staff friendly and helpful. Orded two more online, it was easy to order online and tracking my order was easy.
Well done FatFace excellent service!
7 de julho de 2022
Resposta da FatFace - KINGSTON 3
Hi Moira
Thank you for your positive comments. Great to know that shopping through both channels but through without a hitch. Enjoy your new purchases. MJ
Plenty of stock on display
Plenty of stock on display . Clean and spacious changing rooms, friendly helpful staff.
1 de julho de 2022
Resposta da FatFace - KINGSTON 3
Hi Jane, thank you for your lovely review on our Kingston store - I will be sure to pass your comments onto the Crew! Take care, LE
Great quality cotton top
In store - staff are always friendly and helpful when you need them.
Online order - Great quality cotton top, feels great next to skin. Really prompt delivery too. Thanks FF team :)
7 de maio de 2022
Resposta da FatFace - KINGSTON 3
Hi Claire, Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Best Wishes, LE
Fat Face is always a pleasure to shop…
Fat Face is always a pleasure to shop at. The service and products are super!
2 de maio de 2022
Resposta da FatFace - KINGSTON 3
Good afternoon, thank you for taking the time to leave a review. I am so pleased so hear about your recent experience with us. Have a great day! Take care, EG
Love the dress!
25 de abril de 2022
Resposta da FatFace - KINGSTON 3
Good afternoon, Debra
Thank you for your 5* review.
I am so glad to hear that you were happy with the Simone Dress you have purchased. Am sure you'll get lots of comments on your new dress.
Have a great day! JB
Fast delivery and it fixed well
29 de março de 2022
Resposta da FatFace - KINGSTON 3
Hi Wendy
Thank you for rating us so highly. Really pleased you didn't have to wait too long for the arrival of your new top. Enjoy your purchase! Have a lovely day. MJ
Good quality, comfortable, great value & good service
Good quality, comfortable jacket, great value in the sale and good service. Will shop here again.
3 de fevereiro de 2022
Resposta da FatFace - KINGSTON 3
Hiya, Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking
forward to shopping instore again-we can't wait to see you!
Take care, LM
Resposta da FatFace - KINGSTON 3
Hi Heidi, Thank you so much for the review. So glad you love shopping with FatFace -CD
Had ordered a sparkly cardi online and…
Had ordered a sparkly cardi online and found it was a little too large. Rang my nearest store, Kingston and asked if they had a size 12 and they did and put it by for me to go the next day and try on and hopefully exchange. I was able to try on and successfully exchange.
3 de dezembro de 2021
Resposta da FatFace - KINGSTON 3
Hi Pauline,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received from your local store. I will ensure that these comments are passed on. We hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
Helpful support
We had very helpful support from Gail who was very attentive without being intrusive. She was friendly and offered good advice. This is just the sort of help we needed and it is becoming less common these days so much appreciated. I enquired about a 'Black Friday' discount and she reminded me about my Blue Light card which I was able to use.
29 de novembro de 2021
Opinião espontânea
Resposta da FatFace - KINGSTON 3
Hi Jackie,
Thank you for your 5* review. I am pleased to hear that a member of our Kingston store were so friendly and welcoming. I will make sure you lovely comments will be passed onto the store. Many thanks-AB.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.