Easy to place order and a location close by to collect, the staff member was very polite when I collected the jumper. Ordered a size 14 my normal size and for me it was perfect, I would be able to wea... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Deliveries always made on time by Evri and returns (multiple sizes and styles bought) taken to local store. Great quality clothes that last, worth the money. I’ve had some pieces for years and love... Ver mais
A empresa respondeu
Free collection from named store as my order was below the threshold for free home delivery and the items I ordered were at very good sale prices. Didn’t receive my normal email notification of the sa... Ver mais
A empresa respondeu
Pleasant and attractive store interior. Attentive service from each of the two assistants - which is a 'must' in my estimation, as a potential customer. Quality clothing but esp. sock sizeing! There's... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
20 Conduit Street, WS13 6JR, Lichfield, Staffordshire, Reino Unido
- 01543 264059
4,9
Excelente
211 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Online order collected in store
Ordered online as unfortunately didn't have size needed in store. Staff really helpful, checked other local stores and online for stock levels. Lovely customer service when collecting order from store too.
13 de abril de 2023
Resposta da FatFace - LICHFIELD
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Lichfield store - this is great to hear. Take care, BP
Good communication
31 de março de 2023
Resposta da FatFace - LICHFIELD
Hello Mark, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Resposta da FatFace - LICHFIELD
Hi Helen,
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with service received.
Have a lovely day!
Take care, SK
I made my first online purchase with…
I made my first online purchase with click and collect to Lichfield store. It all worked very well, my purchase arrived quickly, the staff were helpful and friendly and I was pleased with what I ordered.
20 de março de 2023
Resposta da FatFace - LICHFIELD
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lichfield store.
Take care, JB
Great range of products and shop always…
Great range of products and shop always laid out in a relaxed non crowded way. A clean welcoming space.
8 de janeiro de 2023
Resposta da FatFace - LICHFIELD
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Staff were engaging and very helpful.
14 de março de 2023
Resposta da FatFace - LICHFIELD
Hi Diane,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Good friendly service as always
16 de março de 2023
Resposta da FatFace - LICHFIELD
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lichfield store.
Take care, JB
Resposta da FatFace - LICHFIELD
Hello,
Thank you for leaving us a 5* review. We are so pleased that you have enjoyed shopping with us online and hope you continue to enjoy shopping with us in the future
Take care - KS
Great service by FF
Deliveries always made on time by Evri and returns (multiple sizes and styles bought) taken to local store. Great quality clothes that last, worth the money. I’ve had some pieces for years and love them.
Will buy again without doubt. Staff in store are so friendly and helpful.
27 de novembro de 2022
Resposta da FatFace - LICHFIELD
Good afternoon, Sash
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lichfield store.
Take care, JB
Delivery was good
Delivery was good, return was easy and the staff at the Lichfield shop were really helpful. Disappointed with the product. They seem to have changed the fit on the Breton top. I have three of these bought a few years back but the sleeves on them now are too tight at the elbow. I am only 7 stone and was trying a size 10. Please go back to the original measurements.
15 de novembro de 2022
Resposta da FatFace - LICHFIELD
Thank you for your review! We deeply appreciate your feedback and your comments will be fed back to our design team for future consideration. We are thrilled to hear that you have received wonderful service from our team, however and we will also share that with them! - RS
Friendly and helpful staff, good quality merchandise.
I have recently bought clothes, a bag and shoes from Fatface which are always good quality. I always find the staff in the different stores friendly and helpful which makes it a pleasure to shop in your stores.
21 de outubro de 2022
Resposta da FatFace - LICHFIELD
Thank you so much for this review! We are always thrilled to receive such lovely comments like this, and we are so happy to hear that you had such a pleasant experience whilst shopping with us. Your comments will be fed back to our amazing team in store! - RS
Friendly staff!
Ordered online but needed to return the item (nothing wrong with dress just too big😃). Took it into Lichfield store and the assistant was having a lovely conversation with another customer and clearly made her feel very important. When it was my turn she was equally as friendly with me.
A super experience!
21 de outubro de 2022
Resposta da FatFace - LICHFIELD
Good afternoon, Debbie
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon at our Lichfield store.
Take care, JB
Visited the Lichfield store to purchase…
Visited the Lichfield store to purchase a jumper I’d seen on the website. The young lady who served us that day was so lovely and helpful, the item was not in store but she assured me that I could get it delivered asap, as this was a gift for my son’s girlfriend, the item arrived on time, which was great. I will definitely be shopping there again.
The staff are amazing, offering advice on colour choices and sizing.
28 de setembro de 2022
Resposta da FatFace - LICHFIELD
Good afternoon, Jo
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lichfield store.
Take care, JB
Very friendly customer service nothing…
Very friendly customer service nothing was to much trouble for them,also nice to have a conversation unlike some stores where they don’t seem to want to engage…..
12 de agosto de 2022
Resposta da FatFace - LICHFIELD
Good afternoon, Stephen
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lichfield store.
Take care, JB
Quality clothing
Quality clothing, no fuss returns when needed. And they simply do the best shorts you can buy .
7 de setembro de 2022
Resposta da FatFace - LICHFIELD
Hi Gregg, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Super friendly staff
I’m always greeted with a smile and a ‘hi’.
Exchanges are effortless. I love shopping there!
22 de agosto de 2022
Resposta da FatFace - LICHFIELD
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Resposta da FatFace - LICHFIELD
Hello Elaine
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a good day ! TG
Resposta da FatFace - LICHFIELD
Good Morning
Thank you for your 5* review.
I am so pleased to hear of the recent service you have received from us.
Enjoy your new purchase!
EP
Well received the clothes
Well received the clothes. The quality are great. One top for my son was too big and I returned it to the shop. The staff has been really nice and helpful. Will always come back to FatFace for shopping.
25 de maio de 2022
Resposta da FatFace - LICHFIELD
Good afternoon, Cherry
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received at our Lichfield. We look forward to you shopping with us again soon.
Take care, JB
Product purchase was first class but…
Product purchase was first class but the delivery was certainly not up to first class standard.
8 de maio de 2022
Resposta da FatFace - LICHFIELD
Hi there,
Thank you for spending the time to leave a review. I am glad that the product was first class. I apologise sincerely for any disappointment regarding the courier. Our team continue to work very hard to prevent any delays.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.