The care and friendliness of the staff who are truthful and honest in their opinions and won’t sell you anything in appropriate The only problem is that for click and collect you have to go to Waterl... Ver mais
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Localização
Alterar localizaçãoUnit 118 London Bridge Station, SE1 9SP London, London, GB
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Leia as opiniões dos outros
Good quality clothing but the customer service in your London Bridge store was not the best. I returned a few children's clothing yesterday and was told in future to use other stores because they did... Ver mais
A empresa respondeu
I went in to the store and was helped by Valentina and Evalena. Both were fantastic at helping me find the right clothes. They found the right size and style to suit me and offered authentic customer... Ver mais
A empresa respondeu
I came into the store at London Bridge having a serious wardrobe malfunction and Zainab and Gemma went out of their way to not only get the stain out of my pants, got me new ones before my client meet... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Unit 118 London Bridge Station, SE1 9SP, London, London, Reino Unido
- 020 7620 3044
4,8
Excelente
89 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poor customer support
Wouldn't reimburse me when returning items, wanted to give me gift card as the amount on the receipt did not say how much the gift card was for. When I called head office they said that the person could have called them and they would have been able to handle it. Now I have to carry items to a post office after already carrying them all the way to the store. I used to LOVE that brand, not sure I'll buy from them again after this. Very poor customer support.
4 de julho de 2022
Resposta da FatFace - LONDON BRIDGE
Hi Laure, Thank you for your review. I am very sorry to hear of your poor experience in our London Bridge store. Please be assured that your feedback will be passed on to the store and the area manager. Again, we truly apologise for any disappointment caused and if you need anything else, please contact us via phone, live chat or email. Take care, - ES
Very good value
Very good value, I bought a dress and I love it, I also bought a scarf.
I recommend this company.
26 de janeiro de 2022
Resposta da FatFace - LONDON BRIDGE
Hi Heather,
Thank you for your recent 5 star review. I am so pleased to hear that you love your recent purchases and that you would recommend us means a lot.
Have a great day. LM
Great quality
25 de janeiro de 2022
Resposta da FatFace - LONDON BRIDGE
Hello,
Thank you for your 5* review.
I am so glad to hear that you were happy with the quality of our product. We hope you enjoy your new purchase.
Have a great day! LM
The staff is very friendly
The staff is very friendly. I wanted to exchange a pair of slippers for a bigger size but they didn't have the shoe size at the store, so she called other FatFace stores in London to check if they have the size I wanted. Very good experience and my slippers are great!!
7 de janeiro de 2022
Opinião espontânea
Resposta da FatFace - LONDON BRIDGE
Good Afternoon Cynthia
Thank you for your 5* review.
I am so pleased to hear that you are happy with your recent purchase and experience in one of our Fatface stores. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a lovely weekend.
- EP
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