I ordered a dress online and picked it up at the Lymington shop. Decided to take it home and try it on. Unfortunately even though it was a size 8 petite it was far too wide and would have made a good... Ver mais
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Localização
Alterar localizaçãoUnit 1 34/35 High Street, SO41 9AF Lymington, Hampshire, GB
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Leia as opiniões dos outros
The quality of advice at the Lymington store is fantastic. They guided me through the fit options for my body shape resulting in me being able to get cloths that fit.
A empresa respondeu
FatFace Henley T-shirts will always be my favourites! And the Lymington branch of FatFace is the friendliest shop I've ever been in - and my dog agrees! :-)
A empresa respondeu
Ordered Tall fit online as no stock in any local store. Jumper arrived with a fleck of orange wool knitted into the back. Willingly & efficiently exchanged at Lymington store. Tall fit was ordered a... Ver mais
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Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Unit 1 34/35 High Street, SO41 9AF, Lymington, Hampshire, Reino Unido
- 01590 672887
4,5
Excelente
97 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service
Great service. I’ve now bought these shorts for my son, husband and brother. They love them!!
11 de agosto de 2023
Resposta da FatFace - LYMINGTON 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! SK
Great quality + superb customer service to deal with dual pricing online sale vs instore
Hi - very happy with all items ordered online and in store. Great quality: men's casual shorts, women's denim shorts and a zip-through hoodie.
Update: Also followed up with fantastic service after my review here.
I gave 3 stars as the sale email landed the same afternoon as I had shopped in-store paying full price for items that were in the sale. Very disappointing that the staff didn't (couldn't?) mention the sale and price-match it.
BUT, on seeing my review FatFace replied and got in touch, offering to price match! Within a week that's all sorted so I have had my price-match refund and am now impressed not just by the quality of products and ethics & approach of FatFace, but also by their Customer Service team too. Thank you, great service.
9 de agosto de 2023
Resposta da FatFace - LYMINGTON 2
Hi Karen,
Thank you for your feedback.
We are more than happy to offer to price match sale items if they were purchased within 72 hours of the change of price. I have emailed you directly to ask for your proof of purchase so that this can be arranged.
Take care - KS
Resposta da FatFace - LYMINGTON 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Resposta da FatFace - LYMINGTON 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Resposta da FatFace - LYMINGTON 2
Thank you so much for your kind comments. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Rose cardigan
Quick and easy ordering and delivery. Very pleased with Rose cardigan. Helpful staff in shop.
20 de julho de 2023
Resposta da FatFace - LYMINGTON 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found ordering to be easy and that the delivery was quick. I am so glad that you have had such a great experience when you visited our Lymington store.
Take care, MM
Quality, well made, excellence...
Great packaging. High quality materials used. Excellent sewing standards, impeccable!
I bought this as a gift and sadly, it wasn't the right size.
Yet returns are no problem due to returns label given... keep up the good work FatFace...!!
19 de junho de 2023
Resposta da FatFace - LYMINGTON 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased, and that you found the returns process to be straight-foward. We hope you continue to enjoy shopping with us. Take care – LB
Great Shorts!
Just great shorts. I had bought two pairs at the FatFace in Lymington to take with me to France. They were so good - great fit, and for a bloke, great pockets - that I bought two more pairs online when I got back.
14 de junho de 2023
Resposta da FatFace - LYMINGTON 2
Hi Andrew
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great pair shorts
Great pair of shorts, good quality finish and loving the choice of lengths and colours.
31 de maio de 2023
Resposta da FatFace - LYMINGTON 2
Good afternoon, Graeme
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Easy ordering on line and quick…
Easy ordering on line and quick delivery to my local store
8 de maio de 2023
Resposta da FatFace - LYMINGTON 2
Hi Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality as per usual
Lovely customer service in store for collection, great quality item and a really good price.
3 de maio de 2023
Resposta da FatFace - LYMINGTON 2
Hi Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered for collection from a shop
Ordered for collection from a shop. Had to wait as two orders placed within minutes of each other were delivered on different days to my selected shop.Went to the shop to collect and try on in shop. Shame there were 3 assistants in the shop all busy talking with each other and ignoring me trying to get their attention. Not impressed. I ended up returning all items due to lack of help from the staff.
19 de abril de 2023
Resposta da FatFace - LYMINGTON 2
Hi Sam,
Thank you for taking the time to leave your review.
I am sorry to hear that you had a disappointing visit to our store - I will be in touch with to investigate this further.
If you need any further help with anything, please do reach out to us on 03301240000.
Take care, LE
Good choice of quality clothing .
Good choice of quality clothing .
Good Delivery time.Shame I couldn’t do pick up from store app wouldn’t let me choose the option.
18 de abril de 2023
Resposta da FatFace - LYMINGTON 2
Hi there, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, LE
A repeat experience
A repeat experience. I loved the first item. Perfick fit. Soft and comfortable. Lovely tone of colour. So I ordered two more the same in the sale in different colours. So delighted.
Staff are friendly.
12 de abril de 2023
Resposta da FatFace - LYMINGTON 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
The staff in Lymington were…
The staff in Lymington were approachable, friendly and helpful.
1 de novembro de 2022
Resposta da FatFace - LYMINGTON 2
Good afternoon!
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lymington store.
Take care, JB
Easy to order
Easy to order, delivered within 2 days, perfectly packaged, beautiful product...
21 de outubro de 2022
Resposta da FatFace - LYMINGTON 2
Thank you for your amazing review. We are thrilled to hear that you are happy with your order :) - RS
Shopping
Helpful staff, friendly, efficient,and selling great quality clothing
Nothing is too much trouble for them. Fab team !
15 de outubro de 2022
Resposta da FatFace - LYMINGTON 2
Hi Rebecca, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very nice customer service very…
Very nice customer service very friendly too I will go agian plus I got a good bargain too had extra 20% off which I liked . Defo going agian to shop soon
3 de setembro de 2022
Opinião espontânea
Resposta da FatFace - LYMINGTON 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Lovely service
Lovely service, all the ladies were very friendly and cheerful & products were fab!! I’ll definitely be back 😊
27 de agosto de 2022
Opinião espontânea
Resposta da FatFace - LYMINGTON 2
Hi Adele, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very Helpful staff - love the shop
Always nice to visit Fatface - friendly helpful staff always on hand. very helpful with stock availability if they dont have it in store.
25 de agosto de 2022
Resposta da FatFace - LYMINGTON 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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