Bought this item having seen it on a friend. Something I never normally do. She had to wait 4 days for delivery, whereas I received it in less than 24 hrs, which was good. Probably the most I've ever... Ver mais
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Leia as opiniões dos outros
The product was usual Fat Face excellent quality. The postage service delivered to store in record time. Excellent all round ..Thank you FatFace ⭐️👍
A empresa respondeu
I ordered some fluffy socks online, selecting in store collection. This was a first for me, the store collection option bit. I am well versed in the ordering of socks. I received an email, notifying... Ver mais
A empresa respondeu
I love Fatface, a lot of my wardrobe is from there. In fact, most days I’m wearing at least one item of Fatface clothing! I recently bought one of the fur coats in the sale and it’s so beautiful, I lo... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
1/3 Mill Street, SK11 6NA, Macclesfield, Cheshire, Reino Unido
- 01625 422307
4,6
Excelente
167 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service this morning…
Excellent customer service this morning in the Macclesfield store.
Cheryl and Sara could not have been more helpful in advising me on the trousers I bought and what would best go with them.
Very friendly and beautiful store as always!
5 de julho de 2024
Opinião espontânea
Resposta da FatFace - MACCLESFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
The pick up process was rather slow
The pick up process was rather slow, finding the record of the purchase, checking the details, then finding the parcel. Could/should have been a lot slicker.
Product itself was great, and price very reasonable.
24 de junho de 2024
Resposta da FatFace - MACCLESFIELD
Hello Nick
Thank you for your review.
I am so sorry to hear of your recent experience in store.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com
EP
Quality products at a good price
Quality products at a good price, together with excellent service.
20 de junho de 2024
Resposta da FatFace - MACCLESFIELD
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you find the items to be of good quality an customer service to be excellent. I hope you continue to enjoy our products as much as we do.
All the best, MM
Fabulous service
Ordered item online, needed to swap for a different size, went into store. Salesperson was extremely polite and helpful, even upheld my discount as it was a first order.
21 de junho de 2024
Resposta da FatFace - MACCLESFIELD
Good Morning,
Thank you for sharing your recent experience in our Macclesfield store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Resposta da FatFace - MACCLESFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service, and love your item! We look forward to welcoming you back soon.
Take care. -GM
Helpful staff
Helpful staff, sorted out a problem with a gift voucher and helped me order a dress in a size which wasn't in the shop
1 de maio de 2024
Resposta da FatFace - MACCLESFIELD
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Fab experience
Fab experience as always at fat face. Quality clothing that’s great prices especially during their sales!
4 de maio de 2024
Resposta da FatFace - MACCLESFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We hope you love your purchase, and look forward to welcoming you back soon.
Take care, -LA
Resposta da FatFace - MACCLESFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great cheerful service
26 de abril de 2024
Resposta da FatFace - MACCLESFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding service! We hope you love your order, and look forward to welcoming you back soon.
Take care.- GM
Resposta da FatFace - MACCLESFIELD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Resposta da FatFace - MACCLESFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Online purchase.
We only have a small outlet in Macclesfield so being able to order online and have items delivered to the store for collection is ideal for me. Staff are very helpful and friendly. The dungarees I purchased fitted perfectly and are of excellent quality.
18 de abril de 2024
Resposta da FatFace - MACCLESFIELD
Good afternoon, Shirley.
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Macclesfield store.
Take care, JB
Resposta da FatFace - MACCLESFIELD
Hi Simon, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Great customer service - with patience and care
Things were complicated with our latest transaction with Fatface, to do with a gift card. Despite this, and it taking some time, the staff at the Lytham store were so understanding, patient, kind and helpful - a smile's worth and much appreciated...
23 de março de 2024
Resposta da FatFace - MACCLESFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
I am sorry to hear there were some complications with your gift card. We are pleased our crew at the Lytham store were able to resolve this for you! We look forward to welcoming you back soon.
Take care. -GM
I love Fatface
I love Fatface, a lot of my wardrobe is from there. In fact, most days I’m wearing at least one item of Fatface clothing! I recently bought one of the fur coats in the sale and it’s so beautiful, I love the colour and the way it feels. Special shout out to my local store in Macclesfield, the staff are great, always welcoming and friendly.
20 de março de 2024
Resposta da FatFace - MACCLESFIELD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quick and accurate delivery
Quick and accurate delivery, helpful and friendly staff.
24 de março de 2024
Resposta da FatFace - MACCLESFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you feedback regarding delivery and service. We hope you love your order!
Take care. -GM
Just so easy to order on line &…
Just so easy to order on line & delivery is always excellent
20 de março de 2024
Resposta da FatFace - MACCLESFIELD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very good quality items
Very good quality items, bright inviting store and friendly staff
12 de fevereiro de 2024
Resposta da FatFace - MACCLESFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality, and your recent shopping experience. We look forward to welcoming you back soon!
Take care.- GM
Delivery collection
The delivery was fast and staff were friendly and helpful as always. The clothes fit well and were good quality.
7 de fevereiro de 2024
Resposta da FatFace - MACCLESFIELD
Good afternoon, Isobel.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Macclesfield store.
Take care, JB
Quality clothes and good customer service
Easy online ordering for click and collect. Great quality of the tops purchased. Friendly and helpful staff in store.
12 de fevereiro de 2024
Resposta da FatFace - MACCLESFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our 'Click and Collect' service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
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