The shirts I ordered are excellent and the sale price made them great value. However, I was unimpressed with the communications re delivery. I didn’t receive any email updates and had to visit the sto... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Great website, products well described. Online ordering process is easy and delivery prompt to my local store. Collection easy from the friendly, cheerful shop staff. I ordered Carolin striped s... Ver mais
A empresa respondeu
My order came on time and was free. The Web site was easy to use especially as I am not good with using technology.
A empresa respondeu
Excellent service as always . Very helpful and friendly I collect items from the Fremlin walk store Maidstone, the lovely shop assistant suggested trying on my items before heading home . It saves... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Unit 10 23 Fremlin Walk, ME14 1QG, Maidstone, Kent, Reino Unido
- 01622 663386
4,9
Excelente
138 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I popped into store today to grab a…
I popped into store today to grab a sale jumper I regretted not buying the week previous, to find the sale had gone. I was asked if I needed help and I expressed I was too late with the sale and that maybe next year I’d have more luck, my own fault for not getting it when I saw it. A lady called Megan went out of her way to find the jumper from what I had described and I ended up leaving with two. The one I wanted and the same in grey. Megan was really helpful and happy to help. One of the nicest and friendliest stores in town.
9 de fevereiro de 2024
Opinião espontânea
Resposta da FatFace - MAIDSTONE
Good Afternoon Joshua,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Maidstone Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Always good value.
Helpful assistants, good value products in all age ranges which wash well & are of excellent quality.
4 de janeiro de 2024
Resposta da FatFace - MAIDSTONE
Hello Judith
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Have been a customer of Fat face for a…
Have been a customer of Fat face for a long time very happy with the style and the comfort of the clothes.
3 de janeiro de 2024
Resposta da FatFace - MAIDSTONE
Good Afternoon Christopher,
Thank you for taking the time to leave us a review!
I am happy to hear you have been a long time customer of ours and continue to be happy with the quality and style of our clothing!
We really appreciate your feedback and really cannot wait to welcome you back!
Kind Regards, JW
Excellent customer service
Excellent customer service from beginning to end. Ordered online,returned to shop and exchanged.
3 de janeiro de 2024
Resposta da FatFace - MAIDSTONE
Hi Liz
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful clothes, great price and environmentally friendly
I love my local branch but there's a great website too, easy to use. Beautiful clothes, many environmentally friendly fabrics all at a good price.
The staff are all very friendly and give great advice too.
31 de dezembro de 2023
Resposta da FatFace - MAIDSTONE
Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fat Face is my favourite store
Fat Face is my favourite store, not only because of the gorgeous clothes, which are always great quality, but also because of the staff. Always so lovely and helpful.
13 de dezembro de 2023
Resposta da FatFace - MAIDSTONE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly and knowledgeable
4 de novembro de 2023
Resposta da FatFace - MAIDSTONE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy ordering
Easy ordering, delivery to local store and notification when it's ready to collect, great service
1 de novembro de 2023
Resposta da FatFace - MAIDSTONE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - MAIDSTONE
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Wellies are better than expected with…
Wellies are better than expected with sheepskin lining for the sole of your foot. Real surprise.
9 de outubro de 2023
Resposta da FatFace - MAIDSTONE
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Resposta da FatFace - MAIDSTONE
Thank you for your 5* review regarding your recent visit to our Maidstone store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Order and pick up in store
I arranged to pick up in store to save postage. It came really quickly and when I picked it up I was able to swap the shorts to the colour I preferred that hadn’t been available online. Brilliant customer service.
2 de setembro de 2023
Resposta da FatFace - MAIDSTONE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service from all the staff very…
Great service from all the staff very friendly and always welcoming in the Maidstone Fremlin Walk store. Only shop for clothes there or on line if they have not got the item in stock. Love the fit and colours of the clothes FatFace has to offer.
28 de agosto de 2023
Resposta da FatFace - MAIDSTONE
Hello Jonathan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had a problem with an online order…
I had a problem with an online order where the manufacturers sizing was wrong. I went into Maidstone store to return and they dealt with me with no fuss. I ordered a replacement online and had it delivered to Maidstone and received it with no problems.
25 de agosto de 2023
Resposta da FatFace - MAIDSTONE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Love the staff at Fat Face Maidstone.
Love the staff at Fat Face Maidstone.
Particularly Elenor she is patient, friendly and approachable! Such an asset to the store ⭐
1 de setembro de 2023
Opinião espontânea
Resposta da FatFace - MAIDSTONE
Good afternoon, Eliza
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Maidstone store.
Take care, JB
Resposta da FatFace - MAIDSTONE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
I have always felt that FatFace was a…
I have always felt that FatFace was a really nice company to deal with. Orders are processed promptly and clearly.
I usually go to my local FatFace in Maidstone, and the staff there are always friendly, welcoming and very helpful.
8 de agosto de 2023
Resposta da FatFace - MAIDSTONE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Lots of information and I collected…
Lots of information and I collected from store quickly no fuss no bother
15 de agosto de 2023
Resposta da FatFace - MAIDSTONE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Really like Fat Face clothes especially…
Really like Fat Face clothes especially when there’s a sale on. A couple of weeks ago I saw a lovely red dress in Fat Face and was so happy when the price dropped , I immediately bought it ….it fits perfectly ❤️
The staff are always very helpful & happy too.
10 de agosto de 2023
Resposta da FatFace - MAIDSTONE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
I just love your clothes!
I just love your clothes!! I’m 74!! I also love your staff! All very welcoming and helpful! I always get ‘Hello Wendy how are you?’
6 de agosto de 2023
Resposta da FatFace - MAIDSTONE
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
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