Very happy with my purchase of two pairs of summery t-shirts and shorts, ready for my holiday. I replaced these with similar items that I bought from Fat Face eight or nine years ago, which are o... Ver mais
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In the shop, I found what I was looking for very easily as everything was clearly laid out. At the changing rooms, the assistant was polite, and helpful and made sure that I knew she would get other s... Ver mais
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I needed to try a larger size in a top I had bought. Incredibly helpful in the store. While I was there I found the perfect dress to wear at my first races at Newmarket. The dress was beautiful but... Ver mais
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Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store. However I'm pretty sure FatF... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, Reino Unido
- 01603 622074
4,8
Excelente
253 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Exceptional service and with a smile.
Easy to order on line and in store for collection well before the date stated. Great service. Collected from very pleasant staff at the Norwich store.
23 de outubro de 2023
Resposta da FatFace - NORWICH 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy peasy
It is easy to select from a wide range of products. Easy to order and pay with a quick delivery time. What you expect in this age
23 de outubro de 2023
Resposta da FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Quality item and service
Excellent service- lovely cardigan and easy order and returns.
26 de setembro de 2023
Resposta da FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Item delivered quickly and is great…
Item delivered quickly and is great quality. I love Fatface clothes and have always received great customer service should I have any issues, highly recommended!
26 de setembro de 2023
Resposta da FatFace - NORWICH 2
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Excellent service.
I had great help and assistance from Sandi. As a larger built individual, we ordered xxxxl on line and when it arrived, the prices had been reduced. Fitting was perfect and I was able to get a refund from the reduced price.
21 de setembro de 2023
Resposta da FatFace - NORWICH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a great day! SK
Lovely well made and well fitting top
20 de setembro de 2023
Resposta da FatFace - NORWICH 2
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, - SK
Good experience
There was good communication regarding my cilck and collect parcel right up to the point of collection .Staff were helpful on store too
10 de setembro de 2023
Resposta da FatFace - NORWICH 2
Hi Rosalind
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice helpful staff and good quality…
Nice helpful staff and good quality clothing
27 de agosto de 2023
Resposta da FatFace - NORWICH 2
Hello Keith
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always a pleasure
Always a pleasure to both shop online and in store! This time I got the best of both worlds. I bought online and collected in store. Good purchase, bright colour, good quality fabric, well made and a perfect fit! Oh and a reasonable price. Always a five star experience, well done fat face online and what excellent helpful friendly staff in your Norwich store!
15 de agosto de 2023
Resposta da FatFace - NORWICH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
The clothes are really good and fit…
The clothes are really good and fit very well.
13 de agosto de 2023
Resposta da FatFace - NORWICH 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that you're happy with your purchase and fit.
Take care,
-SK
Lovely staff
Just wanted to say thss as no you to the lovely ladies who helped me with a refund last week. I then went back and bought another top!
6 de agosto de 2023
Resposta da FatFace - NORWICH 2
Good afternoon, Wendy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Norwich store.
Take care, JB
Good quality clothes
Ok selection. More jeans would be nice and a focus on men’s clothing
4 de agosto de 2023
Resposta da FatFace - NORWICH 2
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, KS
Staff polite and quick to help
7 de julho de 2023
Resposta da FatFace - NORWICH 2
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Resposta da FatFace - NORWICH 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Great friendly staff very helpful and…
Great friendly staff very helpful and fantastic quality clothes
1 de julho de 2023
Resposta da FatFace - NORWICH 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! It's great to hear positive feedback about our lovely store crew, too. Take care – LB
Resposta da FatFace - NORWICH 2
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
I love FatFace dungarees they are so…
I love FatFace dungarees they are so comfortable, there’s so much stretch in them you are not restricted with any movement. I ordered Lewes dungarees size 10 online in the sale as they said they were slim but they were too baggy. I took them into my nearest store and lucky for me they had a smaller size. The staff are so helpful
27 de junho de 2023
Resposta da FatFace - NORWICH 2
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! It's great to read such positive comments about our store crew, too. Have a wonderful day - LB
Good experience
The items I ordered were extremely well packaged & delivered on time. The trousers were good quality & once I had found the right leg length for me I kept 2 pairs. Looking forward to wearing them. The items I decided not to keep I refunded in store where the process was quick & the associate was efficient.
7 de junho de 2023
Resposta da FatFace - NORWICH 2
Hi Stephanie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always love the quality and style of…
Always love the quality and style of clothes. Prompt delivery of items.
22 de maio de 2023
Resposta da FatFace - NORWICH 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Great quality, fast delivery and friendly staff
Great quality
Great service as I purchased online
Quick delivery
8 de maio de 2023
Resposta da FatFace - NORWICH 2
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items
EP
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