I am buying in Fat Face since years and years and never was disappointed by the products... Absolutely fantastic, original, beautiful and most important for me the quality of the all products.I need t... Ver mais
A empresa respondeu
Localização
Alterar localização123 Broad Street, The Oracle, RG1 2BD Reading, Berkshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ordering process and delivery to store excellent as always. The shorts themselves were good quality but just a bit too small. My normal size 10 were out of stock online, but after reading other review... Ver mais
A empresa respondeu
Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... Ver mais
A empresa respondeu
Communication was good. Item delivered on time. The jumper fitted well. The quality was good and will hopefully wash well. The staff are very polite and helpful.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, Reino Unido
- 01189 568787
4,6
Excelente
150 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick delivery,great quality
Quick delivery, easy shop pick up.
Great quality clothes
17 de janeiro de 2026
Resposta da FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good product and price
Good product and price. Arrived in store before estimated delivery date. Easy to collect.
5 de janeiro de 2026
Resposta da FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really pleased with my on line Sale Purchases
Really pleased with my on line purchases which I collected from the Reading Store. Really simple to order and arrived earlier than expected which was a bonus, staff were super helpful as always.
6 de janeiro de 2026
Resposta da FatFace - READING 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Resposta da FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good experience
Easy to place order.
Easy to return item to store.
Excellent communication regarding return and refund of money.
6 de dezembro de 2025
Resposta da FatFace - READING 2
Good morning,
Thank you for your review. I am pleased to hear of your great experience! Take care, CM
It was really easy to order and fast…
It was really easy to order and fast delivery to. And great Customer Service
13 de outubro de 2025
Resposta da FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Gorgeous Cardigans
Gorgeous Cotton Cardigans, please do them in more vibrant colours - fushia pink, emerald greens, orange & electric blue please. Can always rely on FatFace for cotton cardigans
12 de setembro de 2025
Resposta da FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great experience
Great experience. Easy to order. The dress came quickly, nicely packaged.
8 de setembro de 2025
Resposta da FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality of products and service.
27 de agosto de 2025
Resposta da FatFace - READING 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very bad customer service
Very bad customer service.
I been faced some issues with some staff in the Reading branch. My child left some toy which been purchased in the shop. We went back to ask for it, but the guy in the shop wasn’t helpful at all. He was kept saying that he gave us receipt but he didn’t. I asked to few times for help , but he was repeating he gave us receipt. He Supposed to help. Not keeping saying that he definitely gave us a receipt. Unfortunately not helpful staff in Reading branch.
6 de agosto de 2025
Opinião espontânea
Resposta da FatFace - READING 2
Good afternoon Lika,
Thank you for taking the time to leave your review.
We're sorry to hear that you have been left feeling disappointed after visiting our Reading store.
We have investigated the above situation with our team, and they have confirmed that your item was not lost within the store. They offered to replace the item as a goodwill gesture if you could provide your proof of purchase receipt, but unfortunately you were not able to provide this.
If you would like to discuss this further, we have sent a request for further information via Trustpilot.
Thank you, LE
Like their dresses
Dresses are really nice and the staff at Reading town centre was very helpful when I went to return the dress.
19 de julho de 2025
Resposta da FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Problems at Reading store
Many problems following a purchase at the Reading store. There was supposed to be email to confirming purchase and delivery, it never arrived. Phoned the store, they couldn't help said phone customer service. Phoned customer service who said they could see the purchase and would send email confirmation. The email never arrived. In desperation went back to the store, couldn't help, went off to get the manager. Manager never appeared, we were told he was "too busy with important paperwork"!
Two stars because second visit to customer services was very positive and helpful and resolved the issue. Pity they didn't get it right first time.
14 de julho de 2025
Opinião espontânea
Resposta da FatFace - READING 2
Good morning, Helen
Thank you for taking the time to leave your review.
We're really sorry to hear that you have had a poor ordering and delivery experience whilst shopping with us. This isn't what we like to hear and we can appreciate your disappointment.
Please know that with the detail you have provided, feedback will be passed to all relative departments.
Take care, LE
Resposta da FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice outfit. good quality but Delivery time is so bad
Delivery time is so bad. every time I ordered delivery was so poor even will deliver in store. It took nearly 2 weeks to deliver in store.
Product is so good. Happy with my purchase
2 de maio de 2025
Resposta da FatFace - READING 2
Hello Pranati,
Thank you for taking the time to leave your review. We're really sorry to hear that your order took so long to arrive, we understand that this is disappointing and we will work hard to ensure that delays are minimised moving forwards.
Take care, LE
Fast click & collect experience
Fast click & collect delivery of items that weren’t in stock in the store in my size when I looked.
31 de março de 2025
Resposta da FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE
Both Judi and Jess were extremely…
Both Judi and Jess were extremely helpful and attentive. They both helped select a beautiful dress and had some great suggestions for me. Both customers and management alike should know that they are two excellent employees.
26 de março de 2025
Opinião espontânea
Resposta da FatFace - READING 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Excellent products & support staff.
Excellent products & support staff.
Somewhere I will continue to shop on a regular basis.
30 de janeiro de 2025
Resposta da FatFace - READING 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice & helpful assistants
No problem picking up package. Always a pleasure to shop in Fat Face. Assistants are all helpful & friendly.
6 de dezembro de 2024
Resposta da FatFace - READING 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered a present that was quick &…
I ordered a present that was quick & easy delivered.
30 de novembro de 2024
Resposta da FatFace - READING 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.