Fantastic customer service from Aimee in the Salcombe store, she went more than the extra mile to help me get the right size and length in a particular style of trouser that I was interested in. There... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We visited Fatface in Salcombe, Devon today and had a wonderful shopping experience. The store is beautifully laid out and had a good range of stock. Juliana who served us was an amazing shop assist... Ver mais
A empresa respondeu
Alex customer service was excellent , so professional, polite, and very helpful. Really great shop very nice and tidy .
Visited FatFace in Salcombe today where I was served by the lovely Juliana. She was extremely knowledgeable and helpful with their current stock. Juliana helped me locate the trousers I was searchi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
13/14 Fore Street, TQ8 8BU, Salcombe, Devon, Reino Unido
- 01548 844363
4,6
Excelente
45 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
FatFace Salcombe
Top Customer Service from the three lovely ladies in store Amy, Jan and Daisy. Very Helpful and polite compared to staff in other stores.
Will definitely visit again when back on me holidays.
10 de julho de 2024
Opinião espontânea
Resposta da FatFace - SALCOMBE 3
Hello Malcolm
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Juliana at Salcombe
Needed to exchange a faulty item today. Juliana was friendly, helpful and efficient. Item exchanged without a problem. Thank you!
6 de julho de 2024
Opinião espontânea
Resposta da FatFace - SALCOMBE 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Juliana was very helpful…
Juliana was very helpful with finding me the right size and fit. I’d defo recommend having a shop here!
5 de julho de 2024
Opinião espontânea
Resposta da FatFace - SALCOMBE 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.
Take care. -GM
Amazing staff and store.
I've visited this store a number of times and always found the staff to be very helpful, friendly and welcoming. I've overheard a number of conversations where the staff are looking online or trying to search for different sizes for customers and they've always been able to help. The store is immaculately clean and organised. I've personally dealt with Aimee, the manager, what a lovely lady, she shows true passion and enthusiasm, not only for her job but the company as a whole. I will remain a loyal customer for many years to come 😁
10 de junho de 2024
Opinião espontânea
Resposta da FatFace - SALCOMBE 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and we look forward to welcoming you back soon!
Take care. -GM
Highly recommend a visit
I visited this store whilst on holiday, I would just like to say a big thank you to all staff especially Pauline.
The store was very clean and tidy all the staff was very polite and helpful.
I wanted a particular top for a family meal, eventually with help I was able to purchase exactly what I wanted.
Thank you again and well done, I will definitely be returning the next time I’m visiting
1 de julho de 2024
Opinião espontânea
Resposta da FatFace - SALCOMBE 3
Good afternoon, Karen.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Salcombe store.
Take care, JB
Lovely store, lovely staff...
The store is located in a great location. It has a good range of stock and the staff were all so lovely and helpful.
Daisy helped me find exactly what we were looking for for an upcoming event. Thank you Daisy!
2 de julho de 2024
Opinião espontânea
Resposta da FatFace - SALCOMBE 3
Good afternoon, Beckyy.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Salcombe store.
Take care, JB
Very good service
I visited the Salcombe store last weekend and wanted to leave a review to show my appreciation to the staff
who were there to advise and help us. We had a very pleasant experience and hope they all get a big well done.
29 de junho de 2024
Opinião espontânea
Resposta da FatFace - SALCOMBE 3
Good afternoon, James.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Salcombe store.
Take care, JB
Resposta da FatFace - SALCOMBE 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to read your feedback regarding our service, and we look forward to welcoming you back soon!
Take care. -GM
Great customer service
Excellent service from Levi in Dartmouth and Aimee in Salcombe ..Thank you for sorting my husband’s order , he absolutely loves your cargo trousers..
7 de abril de 2024
Opinião espontânea
Resposta da FatFace - SALCOMBE 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Extremely helpful and friendly staff…
Extremely helpful and friendly staff and good products been a FatFace fan for years and will continue to be
10 de janeiro de 2024
Opinião espontânea
Resposta da FatFace - SALCOMBE 3
Hello John,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you are a fan of our products and we look forward to welcoming you back soon.
Take care, RL
Great service
Great service, great product, very happy with quality and service, have always rated FatFace as being top notch.
30 de novembro de 2023
Resposta da FatFace - SALCOMBE 3
Good afternoon, Linda.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered and service you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Easy and efficient from start to finish…
Easy and efficient from start to finish . Click and collect to my local store . Brilliant
27 de novembro de 2023
Resposta da FatFace - SALCOMBE 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - SALCOMBE 3
Hi Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great design
Great design , Great colours, Great service , Delivery is fast and easy & there products last
12 de setembro de 2023
Resposta da FatFace - SALCOMBE 3
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! SK
Resposta da FatFace - SALCOMBE 3
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Very helpful staff in Salcombe and very…
Very helpful staff in Salcombe and very good service
12 de julho de 2023
Resposta da FatFace - SALCOMBE 3
Good morning, Maureen
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Salcombe store.
Take care, JB
Excellent quality and great services in…
Excellent quality and great services in the shop and online
27 de junho de 2023
Resposta da FatFace - SALCOMBE 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Discount not applied as promised....
I popped into the Salcombe store recently. Staff were helpful and I chose a hoodie. Before purchasing, I asked if FatFace still provided a discount for BlueLight Card holders. The answer was yes so I provided my card as proof and paid for the item. They provided me with an email receipt and so it was only when I got home and looked at the email did I realise that the discount had not be applied. I called FatFace customer services but they said there was nothing they could do. Poor service on this occasion :(
30 de maio de 2023
Opinião espontânea
Resposta da FatFace - SALCOMBE 3
Good morning,
Thank you for taking the time to leave us your review. I cannot see that you have emailed in to us recently. Please feel free to email us at customerservices@fatface.com or call us on +44 (0)330 124 0000 and one of our dedicated team will be more than happy to help.
All the best, MM
Great service, as always!
Popped in to pick up an online order and received helpful, speedy service as usual!
2 de abril de 2023
Resposta da FatFace - SALCOMBE 3
Hi Abi
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothes for me
I have been a customer of fatface for many years. As a tall man I find the clothes fit me well. I have also been lucky, as ex military, in enjoying discount. The staff at my local fatface are very cheerful and helpful.
29 de março de 2023
Resposta da FatFace - SALCOMBE 3
Hi there,
Thank you for leaving us your 5 star review.
I am pleased to read that your online shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, SK
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.