Ordered 3 blouses in the sale for click and collect. Arrived promptly. Was able to try them on in the shop where the sales assistant was really helpful. Couldn’t resist keeping 2 of them. Lovely b... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Having ordered 6 sale items, I collected from Solihull store. The store looked great and the staff were warm, helpful and extremely patient with another customer who seemed to have forgotten the word... Ver mais
A empresa respondeu
Shopping at fat face was a really enjoyable experience with so many good options to choose from, thankful y Amelia helped me pick the right outfit for a nice day out!! Thank you Amelia.
A empresa respondeu
I didn't like the material the cover up for a swimming costume was made of, too thick. The jeans were well made but were far too wide in the leg. Both items had to be returned. However, the delivery... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
23 Mill Lane, B91 3AR, Solihull, West Midlands, Reino Unido
- 01217 092903
4,7
Excelente
150 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great quality
As per always the items I bought/ordered were of good quality and design.
Picked up from Solihull and the staff were great. Had to exchange 1 item as I felt it was a little bit loose fitting. Process was quick and staff helpful in selecting a replacement
6 de agosto de 2024
Resposta da FatFace - SOLIHULL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Love your clothes they are vibrant and…
Love your clothes they are vibrant and alive Thank you
10 de agosto de 2024
Resposta da FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your items, and we look forward to welcoming you back soon.
Take care.- GM
Super fast delivery to store
Super fast delivery to store. Lovely quality. Friendly staff.
8 de agosto de 2024
Resposta da FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Resposta da FatFace - SOLIHULL 2
Hello John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Online Shopping Experience
Ordered pair of sandals, to collect in store. Delivery was prompt and communication good. Sandals were good fit… love FatFace products!
9 de julho de 2024
Resposta da FatFace - SOLIHULL 2
Hello Louise
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received such great service!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care. -LA
Resposta da FatFace - SOLIHULL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Speedy deliveries and no issues with…
Speedy deliveries and no issues with returns. The staff always make it a lovely shopping experience.
2 de maio de 2024
Resposta da FatFace - SOLIHULL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
My dress arrived on time & I’m very…
My dress arrived on time & I’m very happy with the quality & fit.
I also needed to return an item & was happy with the in-store process.
15 de abril de 2024
Resposta da FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item, and our returns service. We look forward to welcoming you back soon.
Take care.- GM
Lovely T shirt I had been wanting but…
Lovely T shirt I had been wanting but was sold out in the shops. Luckily I got it online through one of their High street shop outlets. They have excellent customer service and customer care should there be any problems. It’s a very good company.
11 de abril de 2024
Resposta da FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your T-shirt, and have had a positive shopping experience with us. We look forward to welcoming you back soon.
Take care.- GM
Fat Face ….. Great Place
I went into Fat Face in Solihull recently and bought nothing. Well, not strictly true I guess. I did buy the salesperson, Luke.
I knew exactly what I wanted…. But it wasn’t in stock. Luke went through the process very concisely telling me how to go about ordering. He then showed me the item I was looking to buy ….. on the shop computer, in a different colour. I was thrilled as I hadn’t been aware this colour existed.
What a fine representative of great customer service he was.
I shall go back there without a doubt.
11 de abril de 2024
Opinião espontânea
Resposta da FatFace - SOLIHULL 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Resposta da FatFace - SOLIHULL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great staff
Great staff, service, professional, courteous, knowledgeable, experienced, mature, stylish, well established
20 de março de 2024
Resposta da FatFace - SOLIHULL 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Super friendly staff
The staffers the quality and the sizes - love shopping there.
17 de fevereiro de 2024
Resposta da FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and sizing. We hope you love your order!
Take care.- GM
From ordering to my order being…
From ordering to my order being delivered to the shop was quick, the service I received in the shop was excellent, I would do it again.
6 de fevereiro de 2024
Resposta da FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service, and received your order promptly. We look forward to welcoming you back soon!
Take care. -GM
Love their quality products
1 de fevereiro de 2024
Resposta da FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
Love the clothes in FatFace
Love the clothes in FatFace. I like the price tags are not attached with plastic for a start. The clothes are ethically sourced and lovely so you can look good without destroying the planet.
25 de janeiro de 2024
Resposta da FatFace - SOLIHULL 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying how we present our products and that our products are sustainable. I hope you continue to enjoy this about our items.
Take care, MM
Fantastic quality and service
11 de janeiro de 2024
Resposta da FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to hear your feedback on quality and service.
We look forward to welcoming you back soon.
Take care. -GM
Just love my bag
Just love my bag, The leather is super soft, love the tassle just the right length on the straps perfect
17 de janeiro de 2024
Resposta da FatFace - SOLIHULL 2
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to use website.
Easy to use website.
Ordering procedure very good
Collection service excellent.
28 de novembro de 2023
Resposta da FatFace - SOLIHULL 2
Good Afternoon Wendy,
Thank you for taking the time to leave us a review!
It's great reading such positive comments about the items you ordered and service you received. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Kind Regards, JW
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