Super helpful staff at the Tunbridge Wells store ordered a blouse I’d seen online for me and I collected it from store a few days later
A empresa respondeu
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Leia as opiniões dos outros
First service is brilliant, I ordered the wrong size Jeans, contacted by phone the Support Team and received such kind help, It was collected with such courtesy with the right size. The quality is f... Ver mais
A empresa respondeu
Bought the Bella Floral Tea dress on line. When it arrived, the sleeve was broken, there was no under slip garment and there were loose threads all over. Tried to communicate with the on line ch... Ver mais
A empresa respondeu
Always a pleasant shopping experience, clothes are well made, large changing rooms which is comfortable and pleasant and helpful staff. One item they didn’t have in my size was immediately ordered for... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
10 Calverley Road, TN1 2TB, Tunbridge�Wells, Kent, Reino Unido
- 01892 541506
4,7
Excelente
96 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Item was available to collect sooner…
Item was available to collect sooner than anticipated and staff were friendly and professional.
15 de dezembro de 2025
Resposta da FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My order for a winter jacket was…
My order for a winter jacket was collected from our local store where the staff could not have been more helpful
4 de dezembro de 2025
Resposta da FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - T WELLS 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Lovely thickness cotton jumper
Lovely thickness cotton jumper, longer line. Quite generous on the sizing, lovely soft feel & the blue looks great with jeans. Love it!
20 de fevereiro de 2025
Resposta da FatFace - T WELLS 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service and communication!
12 de dezembro de 2024
Resposta da FatFace - T WELLS 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
New what I wanted and I found exactly it
New what I wanted and I found exactly it
15 de dezembro de 2024
Resposta da FatFace - T WELLS 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - T WELLS 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fast, efficient service; great product
I bought pyjamas as a gift-I am delighted with the quality. I ordered on line for an in-store pick up; communication throughout was exemplary and staff in the store was charming and efficient.
24 de novembro de 2024
Resposta da FatFace - T WELLS 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - T WELLS 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I bought quite a pretty dress
I bought quite a pretty dress but the material was really thin and unfortunately the dress did not suit me so I returned it.
25 de agosto de 2024
Resposta da FatFace - T WELLS 3
Hello there, thank you for taking the time to leave your review and for providing your comments. I will be sure to pass this on.
Take care, LE
Resposta da FatFace - T WELLS 3
Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
T Wells team - awesome
Service from the T Wells team was exceptional - very helpful and able to explain benefits of my purchase
13 de agosto de 2024
Resposta da FatFace - T WELLS 3
Thank you for your feedback regarding your experience with our Tunbridge Wells team. It is so wonderful to read such lovely feedback! Take care – CD
The assistant was extremely helpful
The assistant was extremely helpful, polite and kind.
10 de agosto de 2024
Resposta da FatFace - T WELLS 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -GM
Best shorts ever
Best shorts ever: flattering shape, quality material and fairly priced. I collected in store and was greeted by name! The staff were efficient, polite, friendly and very helpful. I ended up purchasing a beautiful summer dress as well.
17 de julho de 2024
Resposta da FatFace - T WELLS 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great style
Like the style especially it suit me for my hejab
Love sale prices, make it more affordable
Love the customer service
31 de maio de 2024
Resposta da FatFace - T WELLS 3
Hello Ola,
Thank you for your 5* review.
It is so great to hear our clothing fits your needs, we are sure you look great! Enjoy your new purchase!
Have a good day!
Take care, ED
Quick and easy to order and delivery…
Quick and easy to order and delivery much quicker than expected,
20 de maio de 2024
Resposta da FatFace - T WELLS 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Staff member was cheerful and pro…
Staff member was cheerful and pro active, helped me find what I wanted and then showed me ways in which I could tie the item (large light weight scarf) as a sarong!
9 de maio de 2024
Opinião espontânea
Resposta da FatFace - T WELLS 3
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Tunbridge Wells store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
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