Elsa in your Truro branch was excellent yesterday. I tried on a jumper that I decided was not right for me . Elsa suggested a few other jumper options I hadn't considered without being asked, which r... Ver mais
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Leia as opiniões dos outros
Very disappointed that you no longer do free postage over a certain amount for delivery and also have to pay for returns. Also not happy that I can no longer return via my local post office. Has put... Ver mais
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As per usual I had a seamless service provided by FatFace. I ordered 2 dresses that were delivered to my closest Next; one of the dresses was fab (which I have kept) and the other, I unfortunately... Ver mais
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Saw a short jacket in the Truro sale. Hesitated, didn't buy, went home, ruminate, went back next day - jacket gone! Spoke to helpful assistant: jackets moved "upstairs ". Assistant went to stock ro... Ver mais
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Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
1/2 Victoria Square, TR1 2RS, Truro, Cornwall, Reino Unido
- 01872 262567
4,9
Excelente
156 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Smooth ordering and friendly collection…
Smooth ordering and friendly collection from local shop
29 de outubro de 2024
Resposta da FatFace - TRURO
Hello Antony
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - TRURO
Hello Nicole
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I WANTED TO BUY A BLUE CORDAROY DRESS…
I WANTED TO BUY A BLUE CORDAROY DRESS BUT THE STORE COULDNT HELP ME FAILED TO TELL ME THERE IS A LONG SIZE SO I ORDERED IT ON LINE... INSTEAD I WAS SENT A FLORAL TOP...... AND YET THE PAPERWORK WAS CORRECT.... SO I TOOK IT BACK TO THE NEAREST STORE IN TRURO THEY COULDNT HELP BECAUSE CHANGING WEB SITE ... !!!! I JUST WANTED MY DRESS SO UPSET..... SAMANTHA CAMMACK
3 de setembro de 2024
Resposta da FatFace - TRURO
Good morning Samantha
Thank you for your review.
I am sorry to hear that you were sent the incorrect item, I can understand that this is disappointing.
Please do send the incorrect item back to us, and you will then be able to re order the item online, as it is currently in stock.
I will be sure to pass your comments on to all relevant departments.
Thank you, LE
Great clothing
Delivery of my order was very quick and great value as the items were in the sale.
30 de agosto de 2024
Resposta da FatFace - TRURO
Hello Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothing.
Ordered two shirts to pick up from the Truro store. Always a pleasure to shop there, the staff are super friendly and helpful.
22 de agosto de 2024
Resposta da FatFace - TRURO
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Helpful jolly staff
16 de agosto de 2024
Resposta da FatFace - TRURO
Hi Andrea,
Thank you for your 5* review. We appreciate you taking the time to leave a comment. Many thanks-AB.
Bought online this time
Bought online this time, quick and easy. I usually go to the Truro branch where all of the staff are so helpful!
12 de agosto de 2024
Resposta da FatFace - TRURO
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fat Face Truro
Visited Fat Face in Truro and had a lovely experience. Staff were friendly and helpful, but Katie was outstanding. She was helping me choose outfits by the changing rooms. I dislike shopping and probably would have come away with nothing if it hadn’t been for her.
3 de agosto de 2024
Opinião espontânea
Resposta da FatFace - TRURO
Hi Alexandra
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
we always find what we purchase is of…
we always find what we purchase is of high quality and reasonable price
6 de julho de 2024
Resposta da FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.-LA
The items I ordered were even better…
The items I ordered were even better than I expected after seeing them online. I returned the unsuitable sizes to my local store and found the staff very friendly and helpful, giving me useful information that would benefit me instore as I have limited mobility.
4 de julho de 2024
Resposta da FatFace - TRURO
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely Tracy at FatFace, Truro
Today I shopped at FatFace, Truro and a lovely lady called Tracy helped me with my purchase of two fabulous items. Tracy was positive, encouraging and supportive. She was NOT pushy or overbearing. Go and see her - she'll make your day with her positivity just like she did mine :)
FatFace! I hope Tracy gets to see this!
6 de julho de 2024
Opinião espontânea
Resposta da FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Hassle free shopping
It is easy to use their website, I picked up my purchase from the shop after an email saying it was there. No hassle if I hadn’t wanted it I could just return it to the shop. I did buy the blouse and quality and fit is great.
16 de junho de 2024
Resposta da FatFace - TRURO
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying the fit and quality of your new order. I hope you continue to enjoy our products as much as we do.
All the best, MM
I bought a pair of sandals
I bought a pair of sandals, but there were too small for me, so I ordered a bigger size on the Internet. But the same day I popped into the fat face shop saw the same pair. The staff were very helpful behind the counter and I cancelled my order and bought the ones from the shop instead.
6 de junho de 2024
Resposta da FatFace - TRURO
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent customer service advice and product
Saw a short jacket in the Truro sale. Hesitated, didn't buy, went home, ruminate, went back next day - jacket gone! Spoke to helpful assistant: jackets moved "upstairs ". Assistant went to stock room to look, returned with 2 jackets - not my size! Advised to buy online with delivery to local store (to avoid postage costs). Notification of delivery within 4 days. Collection from Truro store efficient and friendly. Well done everyone, brilliant customer service 👏
16 de maio de 2024
Resposta da FatFace - TRURO
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Great quality clothingm
Great quality clothing!
Easy to buy online at a good price.
If you need to return an item it is made easy to do at no expense to the customer,
Nice to be able to shop with confidence.
My husband and I love Fatface, store and online,
Love the styles and the fabrics, What’s not to like!
10 de maio de 2024
Resposta da FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We so pleased to read your feedback regarding service and quality. We hope you love your order!
Take care. -GM
Resposta da FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased you have received great service instore. We look forward to welcoming you back!
Take care. -GM
Fat face is great quality and always so…
Fat face is great quality and always so stylish. Materials are fantastic and feel so good on.
30 de março de 2024
Resposta da FatFace - TRURO
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving the quality of your new order. I hope you continue to love our products as much as we do.
All the best, MM
Great customer service in store .
Great customer service in store .
Very straight forward and great understanding -
Well down Truro .
22 de março de 2024
Resposta da FatFace - TRURO
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Item needed to be returned but great…
Item needed to be returned but great service from the sales assistant in the shop. Also sorted refund.
20 de março de 2024
Resposta da FatFace - TRURO
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The support from the staff
The support from the staff. The layout of the store and the wonderful clothes.
12 de novembro de 2023
Resposta da FatFace - TRURO
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
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