They're the only shop in Whiteley that offer customer service. They say hello, they ask if you need help then...get this as it'll blow your mind- they find your size, go upstairs to see if they're def... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit E5 Whiteley Village Shopping Centre, PO15 7PD Whiteley, Hampshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... Ver mais
A empresa respondeu
Excellent Clothes shame about online ordering when requiring a delivery to a local store. Twice on 2 orders weeks apart I've had an issue with delivery to my local store. One order took three weeks a... Ver mais
A empresa respondeu
Lovely clothes, found a really nice jumpsuit ordered it in petite online which fitted beautifully
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, Reino Unido
- 01489 557170
4,8
Excelente
184 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Discounts only online…
The ability to try on my coat at the local retail store, then buy online to take advantage of a 10% discount was very good. That the store could not or would not match the online discount, not so much. I would have preferred to buy in store to support my local shops. Having said that, the coat was well made, great quality and comfortable and arrived quickly.
22 de janeiro de 2024
Resposta da FatFace - WHITELEY
Hello Timothy
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
A good selection of clothes for…
A good selection of clothes for different adventures. The company has always had good quality & styles that lasts. Easy website to use. Shame some local stores had to close, like Southsea. Nice size store, plenty of clothes for women, but definitely not for men. Needs to improve for us men.
21 de janeiro de 2024
Resposta da FatFace - WHITELEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Initial order was too long (tall)…
Initial order was too long (tall) second order medium regular was sized wrong too long fir a 6ft 3 inch man
25 de janeiro de 2024
Resposta da FatFace - WHITELEY
Good morning,
Thank you for taking the time to leave us your review.
I am so sorry that you encountered an issue with sizing on your order. Please be assured that these comments will be passed on to the relevant teams for review.
All the best, MM
Resposta da FatFace - WHITELEY
Hello,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback on your experience shopping with us.
We look forward to welcoming you back soon.
Take care. -GM
Great clothing and excellent returns policy
Great coat purchased . Bought another couple of items didn't suit me so returned them. No issues, money back straight away
31 de dezembro de 2023
Resposta da FatFace - WHITELEY
Good Afternoon,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving your new Fat Face coat! We bet you look absolutely amazing in it. We really appreciate your
positive feedback regarding the service you have received!
We look forward to welcoming you back soon!
Kind Regards, JW
Refund
The staff were fine just that when I got my refund it tickled me that I didn’t get my postage refunded so I won’t be shopping or ordering online again.
4 de janeiro de 2024
Resposta da FatFace - WHITELEY
Good Morning Michael,
Thank you for taking the time to leave us a review!
I am sorry to hear you did not receive your full refund when making a return. I have emailed you directly in regards to this matter to be able to discuss this further with you.
Again, I apologise for any inconvenience this has caused.
Kind Regards, JW
Great
This is the second time top of the same design my husband has he loves it .
I love your designs for me as well.
Will be visiting again soon.
29 de dezembro de 2023
Resposta da FatFace - WHITELEY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service and quick delivery!
13 de dezembro de 2023
Resposta da FatFace - WHITELEY
Hello Christina
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer servuce
Friendly and helpful staff. Nothing was too much trouble.
16 de dezembro de 2023
Resposta da FatFace - WHITELEY
Hello Kate
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Happy customer!
From ordering to receiving purchases was easy and within the time frame that company said, also up to date tracking thank you!
1 de dezembro de 2023
Resposta da FatFace - WHITELEY
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Online order delivered to a local…
Online order delivered to a local branch , easy and straight forward .. pleasant staff experience always with a smile .
4 de dezembro de 2023
Resposta da FatFace - WHITELEY
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great jumper
28 de novembro de 2023
Resposta da FatFace - WHITELEY
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly and helpful staff.
2 de dezembro de 2023
Resposta da FatFace - WHITELEY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I ordered
I ordered, I paid , I got confirmation email , I got email when in store , I collected
28 de novembro de 2023
Resposta da FatFace - WHITELEY
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very quick delivery and very easy…
Very quick delivery and very easy collection
27 de novembro de 2023
Resposta da FatFace - WHITELEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Click and collect very efficient.
12 de novembro de 2023
Resposta da FatFace - WHITELEY
Hi Helen, thanks for taking the time to review! We're so glad to hear that our Click and Collect service was so quick and easy for you. I hope you love your new purchase. We'd love to know how we can earn 5 stars in the future! Take care, CD
Always lovely products & super quick &…
Always lovely products & super quick & efficient with good communication regarding delivery to local Fat Face shop for collection
9 de novembro de 2023
Resposta da FatFace - WHITELEY
Hi Ana
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order
Easy to order, arrived quickly, kept notified and staff helpful on collection.
9 de novembro de 2023
Resposta da FatFace - WHITELEY
Good afternoon,
Thank you for taking the time to leave us your review.
I am pleased that you found our click and collect system to be efficient and that it kept you well informed. We will be sure to pass on your lovely review to our Whiteley store.
Take care, MM
Clothing looks nice and warm
3 de novembro de 2023
Resposta da FatFace - WHITELEY
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Resposta da FatFace - WHITELEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.