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FatFace - WHITELEY Opiniões 

196
•
TrustScore: 4.5 em 5

4,7

Unit E5 Whiteley Village Shopping Centre, PO15 7PD Whiteley, Hampshire, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Lovely shirt, same size as my other Fat Face shirts but this one was undersized,so had to return. Asked to try for next size up but unfortunately all out of stock.

A empresa respondeu

Classificada 4 em 5 estrelas

I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I made the mistake of ordering two of the same item on line! When I collected in store I explained what I had done and they immediately sorted the return and refund within minutes. The shirts I bought... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

A good selection of clothes for different adventures. The company has always had good quality & styles that lasts. Easy website to use. Shame some local stores had to close, like Southsea. Nice size... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de roupa
  2. também em
  3. Loja de acessórios de moda
  4. Loja de moda feminina
  5. Loja de moda masculina

Escrito pela empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Informações de contacto

  • Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, Reino Unido

  • 01489 557170

4,7

Excelente

TrustScore: 4.5 em 5

196 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(196)

14 949 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Fat face products are always of good…

Fat face products are always of good quality and unique from other brands.The online service is easy to use and quick to arrive.

23 de abril de 2024
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to read your positive comments regarding quality, and service!

Take care. -GM

Classificada 5 em 5 estrelas

Well made cotton twill shirt.

Well made cotton twill shirt.
Changed from M to L to enable comfortable wearing of tee shirt underneath. Shop very helpful.

24 de abril de 2024
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Hi Peter,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.

Classificada 5 em 5 estrelas

Cool well made garments

Cool well made garments, delivered promptly.

22 de abril de 2024
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Classificada 5 em 5 estrelas

Friendly Staff Member

Atmosphere in the shop was friendly, helpful staff and easily made shopping for an old man like me! Thank you to the helpful Jack for assisting me with trying to find the right sizes, now I know my European size!, very easy going and happy to help!

23 de março de 2024
Opinião espontânea
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.

Take care. -GM

Classificada 1 em 5 estrelas

Click and collect .Order not suitable

Click and collect .Order not suitable , tried to return it to store however they couldn’t. No return label. Staff in store very unhelpful and rude

24 de março de 2024
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Good afternoon, Liz.

Thank you for taking the time to leave us your review, although I am sorry to read of your disappointment with our customer service at one of our stores.

I've taken a further look into this for you and unfortunately, I cannot see that you have contacted us at customer services regarding this, therefore I have emailed you to try and help resolve this matter.

In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB

Classificada 5 em 5 estrelas

Lovely helpful staff

Lovely helpful staff. Aisling was very kind and helpful.

2 de abril de 2024
Opinião espontânea
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.

Take care. -GM

Classificada 1 em 5 estrelas

Nothing went wrong

22 de março de 2024
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Hi there,
Thank you for taking the time to leave your review.

We are pleased to hear that everything went well with your order.

Take care. - GM

Classificada 5 em 5 estrelas

Fatface is a favourite of mine.I…

Fatface is a favourite of mine.I receive emails regularly with first look at sale items etc.Ordering is quick online and updates are good.Staff in Fatface shops are very friendly too.

8 de fevereiro de 2024
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Good Morning Susan,

Thank you for taking the time to leave us a review!

I am happy to hear you enjoy using our online service and that you are loving the quality of our clothing! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!

We look forward to welcoming you back!

Kind Regards, JW

Classificada 5 em 5 estrelas

Discounts only online…

The ability to try on my coat at the local retail store, then buy online to take advantage of a 10% discount was very good. That the store could not or would not match the online discount, not so much. I would have preferred to buy in store to support my local shops. Having said that, the coat was well made, great quality and comfortable and arrived quickly.

22 de janeiro de 2024
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Hello Timothy
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Classificada 5 em 5 estrelas

A good selection of clothes for…

A good selection of clothes for different adventures. The company has always had good quality & styles that lasts. Easy website to use. Shame some local stores had to close, like Southsea. Nice size store, plenty of clothes for women, but definitely not for men. Needs to improve for us men.

21 de janeiro de 2024
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Classificada 2 em 5 estrelas

Initial order was too long (tall)…

Initial order was too long (tall) second order medium regular was sized wrong too long fir a 6ft 3 inch man

25 de janeiro de 2024
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Good morning,

Thank you for taking the time to leave us your review.

I am so sorry that you encountered an issue with sizing on your order. Please be assured that these comments will be passed on to the relevant teams for review.

All the best, MM

Classificada 5 em 5 estrelas

Quick and reliable

Quick, efficient and reliable

17 de janeiro de 2024
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Hello,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear your feedback on your experience shopping with us.

We look forward to welcoming you back soon.

Take care. -GM

Classificada 5 em 5 estrelas

Great clothing and excellent returns policy

Great coat purchased . Bought another couple of items didn't suit me so returned them. No issues, money back straight away

31 de dezembro de 2023
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Good Afternoon,

Thank you for taking the time to leave us a review!

I am so happy to hear you are loving your new Fat Face coat! We bet you look absolutely amazing in it. We really appreciate your
positive feedback regarding the service you have received!

We look forward to welcoming you back soon!

Kind Regards, JW

Classificada 3 em 5 estrelas

Refund

The staff were fine just that when I got my refund it tickled me that I didn’t get my postage refunded so I won’t be shopping or ordering online again.

4 de janeiro de 2024
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Good Morning Michael,

Thank you for taking the time to leave us a review!

I am sorry to hear you did not receive your full refund when making a return. I have emailed you directly in regards to this matter to be able to discuss this further with you.

Again, I apologise for any inconvenience this has caused.

Kind Regards, JW

Classificada 5 em 5 estrelas

Great

This is the second time top of the same design my husband has he loves it .
I love your designs for me as well.
Will be visiting again soon.

29 de dezembro de 2023
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Classificada 5 em 5 estrelas

Great service and quick delivery!

13 de dezembro de 2023
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Hello Christina
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Classificada 5 em 5 estrelas

Great customer servuce

Friendly and helpful staff. Nothing was too much trouble.

16 de dezembro de 2023
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Hello Kate
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Classificada 5 em 5 estrelas

Happy customer!

From ordering to receiving purchases was easy and within the time frame that company said, also up to date tracking thank you!

1 de dezembro de 2023
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Classificada 5 em 5 estrelas

Online order delivered to a local…

Online order delivered to a local branch , easy and straight forward .. pleasant staff experience always with a smile .

4 de dezembro de 2023
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Hello

Thank you for your 4* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,

EP

Classificada 5 em 5 estrelas

Great jumper

28 de novembro de 2023
logótipo da FatFace - WHITELEY

Resposta da FatFace - WHITELEY

Hello

Thank you for your 4* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,

EP

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