Lovely shirt, same size as my other Fat Face shirts but this one was undersized,so had to return. Asked to try for next size up but unfortunately all out of stock.
A empresa respondeu
Localização
Alterar localizaçãoUnit E5 Whiteley Village Shopping Centre, PO15 7PD Whiteley, Hampshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... Ver mais
A empresa respondeu
I made the mistake of ordering two of the same item on line! When I collected in store I explained what I had done and they immediately sorted the return and refund within minutes. The shirts I bought... Ver mais
A empresa respondeu
A good selection of clothes for different adventures. The company has always had good quality & styles that lasts. Easy website to use. Shame some local stores had to close, like Southsea. Nice size... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, Reino Unido
- 01489 557170
4,7
Excelente
196 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy ordering
Easy ordering. Delivered promptly & easy to return unwanted items via store.
17 de março de 2023
Resposta da FatFace - WHITELEY
Hi Stephen
Thank you for leaving such a lovely review regarding your order, I will be sure to pass the comments on.
Best Wishes DW
Extremely helpful staff
Extremely helpful staff, Deb, ordered on line for us as not in stock. Delivered next day. Great service.
1 de dezembro de 2022
Resposta da FatFace - WHITELEY
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
James was so helpful
James was so helpful the headband that I wanted had a very slight fault with the stitching, he looked up online and was able to order another one which is being delivered free of charge to my home address.
Thank you James xx
8 de novembro de 2022
Opinião espontânea
Resposta da FatFace - WHITELEY
Good Afternoon Betty
Thank you for your review.
I am so pleased to hear of your recent experience in our Whiteley store. Please be assured that I will pass this onto the crew member involved for you.
Have a lovely evening.
EP
Nice charming shop
Great shop, quality clothing !
A regular brand in my wardrobe
Loving it
Staff are always so welcoming and nothing is too much trouble If they haven’t got it they will try to get it for you
28 de outubro de 2022
Resposta da FatFace - WHITELEY
Good afternoon, Ana
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon at our Whiteley store.
Take care, JB
The perfect raincoat
I wanted a waterproof, windproof, warm and breathable coat and the brilliant branch manager, Thom, helped me find the perfect item, although he had to order it online as they don't stock petite sizes. It has since been tested in a thunderstorm with heavy rain and hail stones. I stayed perfectly dry. I'm so pleased with the Janelle raincoat / parka. I ordered it in granite, which I love.
15 de outubro de 2022
Resposta da FatFace - WHITELEY
Hi Barb, Thank you for your 5* review. I am so glad to hear that you are happy with the service you have received in our Whiteley store. We hope you enjoy your new purchase. CD
Lovely cardigan
Lovely cardigan - exactly right for me and quick delivery. Fatface clothes are always reliable and good quality.
17 de outubro de 2022
Resposta da FatFace - WHITELEY
Hi Janet, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality product and great service
Great delivery and transaction. Easy return service as one item too big. Ordered a lovely jumper, great quality and generous fit. Very happy.
3 de outubro de 2022
Resposta da FatFace - WHITELEY
Good Morning Laura
Thank you for your review.
I am so pleased to hear of your recent experience with us.
I hope you have a lovely day!
EP
Resposta da FatFace - WHITELEY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Excellent coffee
15 de agosto de 2022
Resposta da FatFace - WHITELEY
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
We are regular shoppers at FatFace
We are regular shoppers at FatFace, always great quality products with a fantastic choice and price !
12 de julho de 2022
Resposta da FatFace - WHITELEY
Hi Debra, thank you for your 5* review. I am really pleased to hear that you have had a positive online shopping experience. We look forward to welcoming you back soon! Take care, LE
Great product but the courier service…
Great product but the courier service you use has a lot to be desired. Only a week after delivery to wrong address the same company and driver left a parcel outside my flat door without ringing the doorbell.
9 de julho de 2022
Resposta da FatFace - WHITELEY
Good Afternoon Michael,
Thank you for your review. I am happy to hear you found the product great. Your feedback regarding delivery will be passed onto the relevant team. Take care -KC
Lovely service
I was very impressed and pleased with the helpful and friendly advice and service I was given on the occasions I visited the store
8 de julho de 2022
Resposta da FatFace - WHITELEY
Good Morning Julie
Thank you for your review.
I am so pleased to hear of your recent experience in our Whiteley store. Please be assured that this will be passed onto the crew members involved for you.
EP
I love Fat Face stuff
I love Fat Face stuff, my wardrobe is full of it, the sizing is good, and the feel of materials, I love the vibe and feel of the stores…..if I’m honest, as a pensioner(🤣), it’s a bit expensive for me but when gifted vouchers or offers, I’m right there!
1 de julho de 2022
Resposta da FatFace - WHITELEY
Hi Trevor, thank you for your lovely review on the Whitely store. We all love a voucher though! LE
As always the girls were super helpful…
As always the girls were super helpful at the Whiteley store. I did not come in to buy a dress! But I bought a lovely one which had only been put out that morning . Love it!
27 de junho de 2022
Resposta da FatFace - WHITELEY
Hi Pauline, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! - ES
Resposta da FatFace - WHITELEY
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
A helpful visit
Tina at FatFace Whitely was a great help choosing right sizes and styles and gave us lots of time and attention.
11 de abril de 2022
Opinião espontânea
Resposta da FatFace - WHITELEY
Good Afternoon
Thank you for your 5* review.
I am so pleased to hear that you are happy with the service you have received in our Whitely store. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a lovely Easter.
- EP
Mothers day
Went into the Whiteley store on Saturday looking for a last minute Mother’s Day present and was helped out by a girl named Alexis she was super helpful in showing where everything was and even gave some recommendations on what I should get I went with what she recommended and my mum absolutely loved her gift!
28 de março de 2022
Opinião espontânea
Resposta da FatFace - WHITELEY
Hi Nahiyan
Thank you for rating us so highly. Really pleased to hear about the help Alexis was able to provide to you. Great to hear that your mum loved her gift as well. I will let the team at Whiteley have your feedback. MJ
FatFace Whiteley
I was in Whiteley recently, looking for a gift for my mum and I was served by Alexis. She helped me find the perfect gift and provided excellent customer service. Thank you!
28 de março de 2022
Opinião espontânea
Resposta da FatFace - WHITELEY
Hi Sophie
Thank you for your review and positive comments on your recent Whiteley store visit. So pleased to hear that Alexis was able to help you. I will pass your feedback onto the team there. I hope your day is going well. MJ
I had ordered 2 sizes of the same item…
I had ordered 2 sizes of the same item and was returning the unwanted item. All went very smoothly.
22 de março de 2022
Resposta da FatFace - WHITELEY
Good Morning Mrs Cliffe
Thank you for your 5* review.
I am so pleased to hear of your recent experience with us.
I hope you have a lovely rest of the week.
- EP
Happy!
Very accommodating changing my item for a smaller size, plus I came away with a gorgeous cardigan. Love both my items and they are hopefully the first of many purchases from Fat Face.
14 de fevereiro de 2022
Resposta da FatFace - WHITELEY
Hi Marcia,
Thank you for your 5* review. I am pleased to hear that you love your new purchase. Many thanks-AB.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.