Red polo shirt had a colour warning on the label. It was instantly noticeable and very useful. Garment quality is consistently good. I order online and collect from my local store, where the staff are... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Not only quality products made for life But excellent helpful staff giving a first Class personal service Unfortunately sadly lacking in retail stores These days
A empresa respondeu
Everyone needs a Dionne when they are looking for an outfit. Just had a personal shopping experience with her at the Wimborne branch and she is amazing. I live in jeans and jumpers, she managed to coa... Ver mais
A empresa respondeu
I am still awaiting delivery of my order which was due to arrive last Saturday. Really not impressed. Regards, Ann Richmond
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
17 The Square, BH21 1JA, Wimborne�Minster, Dorset, Reino Unido
- 01202 856248
4,8
Excelente
169 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Helped me get a gift receipt
I bought a 12 for a present then decided I should have bought a 14. I ordered it to go into the store in Wimborne. As I wanted a gift receipt the sales assistant refunded me for the 12 and let me ‘return’ the 14 and buy it again giving me a gift receipt
9 de fevereiro de 2024
Resposta da FatFace - WIMBORNE
Good morning, Karen.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Wimborne store.
Take care, JB
Store collection easy and very helpful.
1 de fevereiro de 2024
Resposta da FatFace - WIMBORNE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our 'Click and Collect' service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Great advice regarding the best style…
Great advice regarding the best style of jeans to flatter my figure. Which enabled me to make the correct choice. Excellent customer service & prompt delivery. I'm one very happy customer 😊
11 de janeiro de 2024
Resposta da FatFace - WIMBORNE
Good Afternoon Anne-Marie,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we really appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Resposta da FatFace - WIMBORNE
Hello Colin
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Lovely products so easy to pick up and…
Lovely products so easy to pick up and order! Lovely friendly lady on the checkout
10 de dezembro de 2023
Resposta da FatFace - WIMBORNE
Hello Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excessive packaging. NOT environmentally friendly!
I ordered a hand warmer into store. When it arrived, it was sealed in a plastic bag, then wrapped in a metre long sheet of brown paper and then enclosed in a cardboard box at least 20 times its size. I thought you were supposed to be environmentally friendly?
The woman who served me seemed to think that this excessive packaging was ok because it was all recyclable - but as I pointed out, just because it’s recyclable, doesn’t guarantee that it is actually going to be recycled. It depends on how conscientious the person picking up the package is. Therefore, you have a responsibility to guard against excessive waste from ending up in the wrong bin, by reducing your packaging to the minimum. The hand warmer that I ordered was soft and unbreakable. The amount of packaging it came in was a joke!
2 de dezembro de 2023
Resposta da FatFace - WIMBORNE
Hello Ruth
Thank you for your review.
I am sorry to hear of your recent experience with us.
Please be assured that I have raised this with the appropriate department to look into for future consideration.
Have a lovely evening! - EP
Excellent customer service
Excellent customer service, quality of products and locality of store.
23 de novembro de 2023
Resposta da FatFace - WIMBORNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good selection of high quality clothing…
Good selection of high quality clothing . The staff are friendly and helpful and they love dogs!
16 de novembro de 2023
Resposta da FatFace - WIMBORNE
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Great service did what it said on the…
Great service did what it said on the tin
21 de novembro de 2023
Resposta da FatFace - WIMBORNE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered online and picked up from Wimborne
Ordered online and picked up from Wimborne. The whole process very simple and the staff so friendly and helpful. Nothing is too much trouble for them.
16 de outubro de 2023
Resposta da FatFace - WIMBORNE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Really helpful staff
Really helpful staff. Had the items I wanted and as I am local to the town didn't have to travel any distance.
12 de outubro de 2023
Resposta da FatFace - WIMBORNE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Good experience
Easy online ordering, followed by prompt delivery to Store.
Unfortunately had to return some items, which I chose to do in Store. Easy return process & lovely staff at your Wimborne Store.
17 de outubro de 2023
Resposta da FatFace - WIMBORNE
Thank you for your positive review regarding your recent visit to our Wimborne store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Resposta da FatFace - WIMBORNE
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Fox jumper
Easy to order and prompt delivery to store. A lovely soft jumper. I am sure my granddaughter will love it!
28 de setembro de 2023
Resposta da FatFace - WIMBORNE
Good afternoon, FatFace customer.
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope your granddaughter loves her new jumper and you continue to enjoy shopping with us.
Take care, JB
Staff always really friendly and…
Staff always really friendly and consistent in product quality
18 de setembro de 2023
Resposta da FatFace - WIMBORNE
Hi Steve, thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Good customer service
21 de setembro de 2023
Resposta da FatFace - WIMBORNE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Great ordering process and service in…
Great ordering process and service in store
Really helpful and friendly
14 de setembro de 2023
Resposta da FatFace - WIMBORNE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Order Collection
It’s great that collect from store is back. Order arrived there quickly and staff were very friendly when I went in to pick it up.
17 de agosto de 2023
Resposta da FatFace - WIMBORNE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Resposta da FatFace - WIMBORNE
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! SK
Padstow Shorts
Quick delivery to store.
I’ve brought these shorts before and love the style and was surprised and happy to see them in the sale.
12 de agosto de 2023
Resposta da FatFace - WIMBORNE
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, SK
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