I ordered a brown leather belt online from FatFace, to collect in my local branch. The belt arrived, and is of good quality, and was sold at an OK price. It was however too large, so I asked t... Ver mais
A empresa respondeu
Localização
Alterar localização28 The Peacocks Shopping Centre, GU21 6GD Woking, Surrey, GB
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Leia as opiniões dos outros
Would have given five stars but was frustrated with delivery information. Having chosen delivery date I arranged my weekend around going to collect it. I fully expected an email to say it was ready. I... Ver mais
A empresa respondeu
It was actually returning them, I needed the short, unfortunately I couldn’t find them in store, but the gentleman at the Woking store was so helpful and looked for me. He also did the refund so fast... Ver mais
A empresa respondeu
Bought 3 dresses, one in store and two online, for my wife and under her direction. Lovely friendly service and advice, as always, in the Woking store and online package received in a couple of days.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
28 The Peacocks Shopping Centre, GU21 6GD, Woking, Surrey, Reino Unido
- 01483 715251
4,7
Excelente
94 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
It was actually returning them
It was actually returning them, I needed the short, unfortunately I couldn’t find them in store, but the gentleman at the Woking store was so helpful and looked for me. He also did the refund so fast and was lovely about it, having worked in retail for years, this is how you do a refund to keep customers coming back.
It actually made me want to buy something in store.
19 de janeiro de 2024
Resposta da FatFace - WOKING
Hi there,
Thank you for taking the time to leave your 5* review.
I’m happy to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.
Take care. -GM
Prompt delivery of my order and good quality …
Prompt delivery of my order and good quality garments in great colours and patterns
28 de dezembro de 2023
Resposta da FatFace - WOKING
Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really nice quality pyjamas my daughter…
Really nice quality pyjamas my daughter loved them.
10 de dezembro de 2023
Resposta da FatFace - WOKING
Good Afternoon Bethan,
Thank you for taking the time to leave us a review!
I am so glad to hear your daughter is loving her new pyjamas! We love to hear such positive feedback regarding our clothing!
Kind Regards, JW
Helpful assistant
I bought two gifts online and collected from the shop. As they were gifts I asked for a gift receipt which the system couldn't provide but the assistant gave me two priced receipts which was very helpful.
7 de dezembro de 2023
Resposta da FatFace - WOKING
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Resposta da FatFace - WOKING
Good afternoon, Pamela.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments. We look forward to you shopping with us again soon at our Woking store.
Take care, JB
Fast friendly service
Fast friendly service.
Went in to collect an order and make a purchase. All easy. Will return as love their quality clothes for all the family.
4 de setembro de 2023
Resposta da FatFace - WOKING
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great sale and staff
Went to collect an online order for my grandchildren. Great sale so bought a dress which I love! Helpful staff too.
28 de agosto de 2023
Resposta da FatFace - WOKING
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Woking store.
Take care, JB
Helpful staff…
Staff at local branch of shop very helpful and directed me to online sale to find right size of footwear which they did not have in stock.
Item delivered within the week of ordering
16 de agosto de 2023
Resposta da FatFace - WOKING
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Resposta da FatFace - WOKING
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - RS
Resposta da FatFace - WOKING
Good Morning Kat,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - JW
Love the store
Love the store, and the lady who served me was lovely and helpful pp
22 de julho de 2023
Resposta da FatFace - WOKING
Good Morning Debbie,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend - JW
Great range
Came quickly. Great range and available sizes. Good quality clothing. Easy returns.
10 de julho de 2023
Resposta da FatFace - WOKING
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Friendly young lady
Friendly young lady, efficient and explained what she was doing for the return and why…really lovely to experience such a switched on young lady
3 de junho de 2023
Resposta da FatFace - WOKING
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Good quality clothes
Good quality clothes, good service, specially in Woking shop ,staff so good actually please to sell you goods, nothing too much trouble ,care about customers, rare thing these days
21 de maio de 2023
Resposta da FatFace - WOKING
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Resposta da FatFace - WOKING
Hi Ken
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fat Face clothing is great quality and…
Fat Face clothing is great quality and the fit is good, also offers a short length which is helpful. I find the staff are always so helpful and friendly, I really enjoy the whole shopping experience and am a massive fan of this brand.
27 de abril de 2023
Resposta da FatFace - WOKING
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Ordered online and was delivered to…
Ordered online and was delivered to store within two working days which enabled me to go and collect in my own time. Nice and easy
ps and whilst I was in store I bought some more items
30 de abril de 2023
Resposta da FatFace - WOKING
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Very helpful and polite staff
Very helpful and polite staff. Good quality clothing.
28 de abril de 2023
Resposta da FatFace - WOKING
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Woking shopping
I have bought many items in the Woking store over the last year. The staff are really kind & helpful & the shop is well laid out. The racks are kept tidy & in size order which makes shopping easier.
16 de abril de 2023
Resposta da FatFace - WOKING
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Take care, EP
Visited Woking branch today
Visited Woking branch today. Extremely pleasant person named Sharon. Very friendly and helpful. An asset to your company.
8 de fevereiro de 2023
Opinião espontânea
Resposta da FatFace - WOKING
Thank you so much for this review. We are pleased to hear that you are happy with your shopping experience with us. We will share your comments with our wonderful team in store - RS
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