FEATURE Opiniões 678

I ordered some shoes I was really fond of and was looking for. After making the purchase, I received a message saying my order was canceled. With no explanation as to why.

I contacted support and they said it was canceled because of the fraud department. They instructed me to try again.

And of course, when I did, it was already sold out.

Such bad website and practice. Would not recommend

I didn’t really feel all in all acknowledged by the staff. Altogether I counted 6 employees and only 2 of them provided an exceptional experience. I do plan on continuing business but I am disappointed with my experience as the Wynn location was always filled with great encounters compared to the Chinatown location.

THIS COMPANY DOES NOT LET YOU RETURN ITEMS THAT DONT FIT. SAVE YOURSELF THE TROUBLE AND GO TO ANOTHER COMPANY.

i am a longtime customer of feature and i recently had a terrible experience , on top of not being able to cancel a order 30 seconds after i ordered it my package was never received and when i reached out to feature for help i got no answers back i was completely ignored and had to contact my bank to get in touch with them and after finally getting a reply from them the problem was never solved , i am never shopping with them again they are a scam

I love this website always have what i need in stock and affordable.

This was my first and last time ever purchasing from them. They will make exchange or return on all items unless them are
- Items marked as final sale.

- Free gifts or promotional items with retail value.

- Items considered limited or special release.

When I emailed them they stated the item was final sale. I wasn't able to locate nowhere on page where it said FINAL SALE. They sent me a screenshot and it was all the way at the bottom of the product details basically where no one looks at. But the thing is final sale also means when item is on sale this item wasn't on sale either. If it is truly a final sale that should be right next to the price. I didn't even want my money back I just wanted a smaller size. NEVER AGAIN

This company sold me shoes that were sized wrong and they looked fake and bent up. I finally got a return label that I have to buy and they only offer a gift card, so I have to buy from them again. I've read other reviews that say you have to keep sending shoes back because they are sized wrong. It stresses me out. Dont but from them.

The shop is clean and organized well. What makes the shopping experience better are the representatives/employees. They had good energy and were very helpful. Overall they contributed toward the cool vibe of the shop.

Should be a 0. Ordered 3 shirts and was either sent mislabeled sizes or ones that were made wrong from the factory in Vietnam. They are 4" wider than my other ones. I'm told sales are final. I wasn't given the right size so why do I lose out? If China and Vietnam are sending different sizes labeled XL maybe you should contact them. Do not buy from here. Feature, CS, Kiana a CS rep, and quality control are a joke.

I should’ve read the reviews before buying to this site. I got a medium but way too small for me and tried to exchange it to a different size but they said it’s a final sale. I paid $200 for 3 shirts and they won’t let me exchange to a different size. PLEASE PLEASE GUYS! DONT BUY HERE! POOR CUSTOMER SERVICE!!!

Should be a 0. Ordered 3 shirts and was either sent mislabeled sizes or ones that were made wrong from the factory in Vietnam. They are 4" wider than my other ones. I'm told sales are final. I wasn't given the right size so why do I lose out? If China and Vietnam are sending different sizes labeled XL maybe you should contact them. Do not buy from here. Feature, CS, Kiana a CS rep, and quality control are a joke.

Do not order from this place it’s going on 3 weeks since my order was placed and I still don’t have a tracking number. Horrible customer service, horrible company in a whole do not order from here

No returns or exchanges on nearly all items. Read the "fine print". Be advised.

Absolutely horrible customer service if you can even call it that!!! Incompetence at its finest. My order has been sitting in order confirmed for 2 weeks, when contacted they sent me a pre generated message from Kai taking no responsibility nor offering a solution. It's a shame I have to even google the company to see if they are legit. I hope I get my order and I will continue to warn others about this horrible company.

This is not a good place to shop I would advise you not to do it! They do not respond to you & they give you the option of fast delivery lies they just take your money & it comes in 10 days they do not return your delivery fees. FYI THEY DESERVE 0 STARS I SAID WHAT I SAID!

Fast processing and shipping.

DO NOT BUY FROM HERE … was going to buy a pair of shoes and noticed the pictures didn’t match the description … chatted with someone named Kai, and this person said buy at your own discretion … but, oh by the way, it’s not returnable … yeah right I’m going to buy from them … save yourself money and headaches and don’t buy here

It was cool , need a discount code lol

Buy elsewhere. Feature doesn’t allow ANY returns for a refund, only store credit. If you mistakenly order the wrong size or need to cancel an order after the fact, you’re out of luck if you ordered from Feature.com.

Do not buy from this website. They don’t know how to treat their customers and don’t care about customer service. I had ordered kids sizes and they said I had ordered adult and did not even offer to exchange. I love over 300$. Do your business at cettire or PacSun.