Volte Studios Ltd Opiniões 

424
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Volte Feel Electric is amazing! The trainer, Saiqa, is so nice, encouraging and really pushes you to do your best. The sessions are fun, motivating and I always leave feeling great. Definitely recomme... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Bristol Whiteladies Rd. Tom and Joe absolutely awesome, professional, knowledgeable and clear. 20 minutes tough workout, quick shower and out feeling lighter and brighter. Spotless facilities. Sounds... Ver mais

Classificada 3 em 5 estrelas

I booked a free trial two weeks ago with my Mrs - wasn’t too sure so a young lady named Yasmin booked me a second free trial which I attended last weekend I have just for one session a week Af... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have been attending EMS sessions for almost 2 months. It has accelerated fitness and performance in the gym and when I go for my runs. I have the strongest core I've ever had and Firm bum. Sessions... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Centro de bem-estar
  2. também em
  3. Ginásio
  4. Programa de bem-estar
  5. Serviço de emagrecimento
  6. Serviço de fitness e nutrição

Escrito pela empresa

Volte is a health and wellness brand helping people build stronger bodies for better long-term health. Our focused 20-minute sessions combine medical-grade whole-body EMS technology with qualified personal training and regular In-Body health assessments. Every session is fully guided and delivered on a one-to-one or one-to-two basis, with the intensity tailored to your body, your goals and how you feel that day. Whether you want to build strength, improve posture and movement, support recovery or feel more confident in your body, Volte offers a personalised, joint-friendly and low-impact approach designed to fit into your life. With studios across the UK, we’re here to help you activate your body’s full potential for the life you want to live.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

424 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 40% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(424)

28 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I have been with "feel electric" for…

I have been with "feel electric" for one year now and love it, gives me lots of stamina and strength. I have lost 2kg of fat and feel great. Highly recommend it. I go to Raynes park and my trainers are absolutely brilliant.

14 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

The customer support and payment plan…

The customer support and payment plan is the worse ever. They are overcharging me and don’t fix the end date of the program. I would cancel immediately if I could. Still awaiting to hear on my request. After 5 classes didn’t feel anything positive yet. Let’s see.

7 de junho de 2024
Opinião espontânea
logótipo da Volte Studios Ltd

Resposta da Volte Studios Ltd

Hi Kamila,
Our customer care team have attempted to contact you and explain/discuss this issue repeatedly since you first messaged our designated customer support address, and we want to resolve this with you. We have struggled to make consistent contact with you however.

According to our records we have attempted the following contacts:

On Tuesday 21 May you raised your first question as an email ticket at 8:55am.
We responded to this contact at 9:45 am on Tuesday 21 May with an explanation of
your subscription.

You replied asking further questions at 12:54pm and received a further email response with an itemized reply to each of your queries at 2:22pm, both of these are still on Tuesday 21st of May.

On Tuesday 4th June at 8:39pm you created a new ticket asking for support altering your subscription end dates and studio start date.

We responded to this on Wednesday 5th June at 5:01pm.

After this we received two emails on Friday 7th at 6:21pm and 6:27pm asking for us to reply, which indicates to us there was an issue receiving our contact from Wednesday 5th June. Our opening hours are Monday-Thursday 9-5 and Friday 8-4 as you have been advised of repeatedly in our automated responses to your messages sent outside opening hours.

Since receiving this review we have attempted to contact you via email again twice, on Monday 10th June at 10:05am and Tuesday 11th June at 11:01am.

We have also attempted to call your registered contact number and left a voicemail on Monday 10th June at 10:14am and on Tuesday 11th of June at 11:06am.

We would like to resolve this with you amicably but we cannot do so if we cannot reach you. Please respond to our customer service team at your earliest convenience where we can arrange time for a telephone call to resolve any and all queries and concerns you have regarding your Account.

All the best,
Feel Electric Team

Classificada 5 em 5 estrelas

Lisa was brilliant

Lisa was brilliant, the right amount of motivation given and the chat was what I needed as she could sense that I was having a bit of a hard time personally and just really took the time to listen to me and support me.

5 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Pushing to excellence

I was definitely pushed to do my best. I felt great, and very energised after my session, albeit a little wobbly after really working my legs, but I'm getting used to it!

15 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Clapham North centre

Clapham North centre

I wasn’t really sure what to expect. But I was pleasantly surprised, a very warm welcome from all the staff. The assessment was very thorough and informative, the body scan is more helpful than just a weight and bmi calculation. It’s a very weird sensation like a cross between pins and needles/ deep tissue massage and pressure. Ricardo was very motivating and developed a great rapport very quickly. I’m looking forward to the results and left feeling lighter on my feet, almost like I was walking on air. A few hours post and my muscles are starting to ask what just happened!!!! lol

13 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I had a really excellent session with…

I had a really excellent session with Ricardo. He was excellent at tailoring the session to my specific goals and provided me with a wealth of knowledge and advice. This one session has provided me with the enthusiasm and drive to continue pushing myself and focus on my goals. I will definitely recommend, thank you Ricardo!

12 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Shonel was excellent!

Shonel was excellent and I'm still feeling the benefits the day after! She got the balance right between professionalism and fun. I love my sessions and hope we see more of Shonel at the Harrogate studio.

25 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Nutrition consultation with Alice

I had my first consultation with Alice today (4 weeks free Nutritionist support included with my sign up package)
Really helpful, insightful and I’m motivated even more now !!! Thank you
The two together EMS&Nutrition , will be super effective for me !

22 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Session with Carl today was amazing

Session with Carl today was amazing, very encouraging, demonstrated everything and gave tips and corrective advice whenever needed. We also went through the body scan results in detail before we started which was also really helpful to set goals. Feeling great already.

13 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

This is not person centred or free

I was told experience was free but I felt obliged to pay for the session. I have received no terms and conditions and it would have been nice if I was asked how I was in the days after the session especially as I was signed up to the rehabilitation package but the only communication I have had from Feel electric is asking for more payment.

2 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

My first time was last week and I was…

My first time was last week and I was so impressed. That was the free session. This week I was pushed a bit more and it was amazing that I could do more. So excited. I had the same trainer, Shakira from the St John's Wood branch. She’s lovely. I never feel over stretched. She’s sensitive and recognises when I can do that bit more. I trust her and she has not steered me wrong. Really impressed with this programme and with my trainer. I would definitely recommend this to others.

26 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommending!!!

Shakira was amazing! She made me feel at ease almost instantly & explained all my measurements and key areas to work on! She went through the exercises and how they will help me achieve my goals. Honestly it was the best first session i have ever had - definitely recommend

20 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very effective workouts! Awesome trainer

I’m currently really enjoying my sessions at Feel Electric. My trainer Cassien is very professional and dedicated to ensuring I get the best out of each session. He encourages and motivates me in a way that’s not overbearing but effective and enjoyable.

14 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Best workout so far with Shakira

Best workout so far with Shakira! I felt she understood my body type, my strength and gave an epic workout. Extremely honest and motivating! I would recommend everyone to have a session with Shakira! 5 stars for her without a doubt!

19 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

It was my first time with Francesca

It was my first time with Francesca, I informed her that I had a chest injury, so my session with her should concentrate on my arms and lower body.
Francesca did just that and throughout the session she was very caring and asked me if I was okay and not in pain.
I had a lovely session, so thank you very much Francesca!

14 de março de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Introductory session for me at the new…

Introductory session for me at the new spot in Raynes Park. Good trainer, great session and very detailed. I will come back to you on progress in week 13 to share results based on a session once a week, continuing my fasting for 16 hours a day and eating a limited diet of 1500 for 6 days a week plus other exercises of 2-3 hours outside of the class. Let’s see. Keen to see results by adding this in the mix. It only got a star less because I know that the trainer was under pressure to sign me up and there was no detail around the contract without clearly stipulating the details for my benefit. Not the trainers fault more the company policy. Ask clearly for policy around the things that are a no deal for you. Don’t make them feel like you are difficult, you are a customer. :)

27 de fevereiro de 2024
Opinião espontânea

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