Needed my Ascaso Steel Duo PID looked after - the steam wand didn't work anymore. Francis solved the problem and did it under warranty. Thank you! By the way I highly recommend the Ascaso Steel Duo P... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Needed my Ascaso Steel Duo PID looked after - the steam wand didn't work anymore. Francis solved the problem and did it under warranty. Thank you! By the way I highly recommend the Ascaso Steel Duo P... Ver mais
A empresa respondeu
Bought a machine from Ferrari Espresso Ltd almost a year ago now, service back then and personal touch buying process was incredible. Unfortunately developed a small fault with the steam solenoid valv... Ver mais
A empresa respondeu
I contacted Espresso lane with regard to the purchase of a Quick Mill coffee machine. I spoke to Francis who took me through the machines available and which would suite me as coffee drinker and not... Ver mais
A empresa respondeu
Francis recently serviced my La Pavoni which I’d purchased second hand. It had a few issues which needed addressing which Francis clearly explained and dealt with. It has come back like a new machine... Ver mais
A empresa respondeu
Coffee Machine Sales Repairs & Spares Owned & Operated by the Ferrari Family 40+ Years In The Coffee Industry Artisan Italian Coffee Espresso Lane TM Authorised Agents 5 Star Rated
Unit 14, Regent Street West, Briton Ferry, Neath, SA11 2PE, NEATH, Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I've had a couple of issues over the 18 years I've owned my Isomac Millennium, and on both occasions, Espresso Lane has diagnosed the problem, fixed it, done a service, and returned it just like a new machine! Their knowledge about these machines is amazing, the service so friendly, and quality of work superb. No point considering anywhere else for getting your machine serviced or if you have a problem with it!

Resposta da Espresso Lane Ltd
My ponte vecchio lusso developed a boiler fault. Francis was quick to resolve being able to source replacement parts and repair my machine under warranty.

Resposta da Espresso Lane Ltd
Fantastic service. Great communication and prompt reliable delivery.
I even got a bag of coffee beans in the box which was an added bonus!
Will happily return for future purchases.

Resposta da Espresso Lane Ltd
I had an excellent experience at Espresso Lane! The service was absolutely amazing—friendly, efficient, and professional. From start to finish, everything was handled perfectly, including the communication. Francis really go above and beyond to ensure customer satisfaction. I highly recommend Espresso Lane and will definitely be returning! Five stars!

Resposta da Espresso Lane Ltd
Frank is amazing , fixed my espresso machine beautifully , very knowledgable man regarding coffee and coffee machine , excellent repair guy .
I trust him fully .

Resposta da Espresso Lane Ltd
Espresso Lane - A Beacon of Exceptional Service
From the moment my Ascaso Steel Duo PID Espresso machine began to falter, Espresso Lane, and particularly Francis, provided a beacon of hope. Francis was absolutely brilliant throughout the entire repair process. His communication was exemplary, keeping me informed of the time scales and intricacies of the issues found with a level of detail that was both reassuring and enlightening.
The repair, which was expertly completed under warranty, not only restored my beloved machine to its former glory but also reflected the integrity and dedication of Espresso Lane. Francis, a true gentleman, went above and beyond by covering the return shipping costs, a gesture that speaks volumes of the company’s commitment to customer satisfaction.
In a world where the personal touch has become all too rare, Espresso Lane stands out as a paragon of customer care. Highly recommended!

Resposta da Espresso Lane Ltd
We have a heavily-used 23 year-old Elektra Mi-Casa espresso machine that Francis Ferrari-Lane and team have serviced for us on 5 occasions. Francis clearly shares our passion to repair the machine and has sent it back to us in perfect condition every time. Great with email interactions and providing advice. Timely service and reasonable rates.

Resposta da Espresso Lane Ltd
Excellent personal service from Francis. Great communications and updates. Goods dispatched extremely promptly. A pleasure to do business with.

Resposta da Espresso Lane Ltd
Francis understands what a coffee machine owner needs. Straight forward good quality repair and service.

Resposta da Espresso Lane Ltd
Service of a Savinelli Lever (otherwise known as Zacconi espresso baby) carried out to a high standard, Great communication in keeping me updated. Francis really knows these machines! Thank you.

Resposta da Espresso Lane Ltd
I ordered the Ascaso espresso coffee machine. I later changed my mind to the Quick Mill Aquila. Francis replied to my email, even though it was during the holidays.
I have now received the machine, and, I am delighted.
Thank you, Ferrari-Lane.
Iain Fraser.

Resposta da Espresso Lane Ltd
I bought an Ascaso Steel Duo PID from them. The service was perfect, the delivery was very fast and the machine was very well packaged. They even sent 1 Kg of coffee beans, which was a nice touch. I am loving the machine. Thanks for the great service!

Resposta da Espresso Lane Ltd
I contacted Espresso lane with regard to the purchase of a Quick Mill coffee machine. I spoke to Francis who took me through the machines available and which would suite me as coffee drinker and not needing the regular use of a steam wand. After our chat I decided on the Quick mill Carola E61 PID and purchased a milk frother independently . It arrived safely packaged. It's a brilliant machine and I am extremely pleased with my choice. Thank you Francis

Resposta da Espresso Lane Ltd
Recently sent my 13 yr old Elektra Semiautomatica to Francis as it was not pumping water through the coffee. Back now fixed and fully serviced, as good if not better than new with some delicious beans included. Highly recommended.

Resposta da Espresso Lane Ltd
need a coffee machine see frank service is a 1 very helpful in all ways. great coffee also

Resposta da Espresso Lane Ltd
We needed to change our troublesome coffee machine and looked to Frank to help us.
He could not have been more helpful and listened patiently to our needs. We are now enjoying the benefits of his expertise and recommend his company without reservation

Resposta da Espresso Lane Ltd
Needed my Ascaso Steel Duo PID looked after - the steam wand didn't work anymore. Francis solved the problem and did it under warranty. Thank you!
By the way I highly recommend the Ascaso Steel Duo PID - for many years I had a "classic" dual boiler with Faema brew group type of coffee machine, but this machine does basically the same with more constant temperature (no over-heating), short heating time and not nearly as much energy consuption.

Resposta da Espresso Lane Ltd
Recently purchased a new Ascoso Steel Duo PID espresso machine, Francis spent a good hour on a Friday afternoon talking me through the options some of which I hadn’t considered and then patiently dealt with further queries via email. Great service, great commas and a great machine, can’t really ask for more.

Resposta da Espresso Lane Ltd
Francis serviced my aging Isomac zaffiro and has breathed life back into it: it’s now really doing the business again. He also serviced a troubled mazzer grinder and has it working perfectly again! Thanks so much!

Resposta da Espresso Lane Ltd
La Pavoni Cellini
Fixed our machine…..it now works perfectly!
Thank you so much 😊

Resposta da Espresso Lane Ltd
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.