Kinder Opiniões 

J ai adoré Kinder. C était avant. J ai mangé leurs chocolats empoisonnés à Noël et à paques. Je n en consomme plus. En tant que consommateur nous sommes acteurs de la réussite d une société.

Avvelenatori criminali!! La salmonella c'è da dicembre ma voi non avete parlato proprio e avete fatto ammalare più di 300 bambini!! Vergognatevi infinitamente, dovete andare in galera per tutta la vostra vita. ☠️☠️☠️☠️☠️☠️☠️☠️☠️💩💩💩💩👎👎☣️☣️☣️☣️☣️☣️☣️☢️☢️☢️☢️⚠️⚠️⚠️⚠️⚠️⚠️⚠️✖️✖️✖️✖️❌❌❌❌. Da inizio estate non sto più mangiando nessun prodotto di Ferrero e farò così finché non farete grandissimi risarcimenti alle famiglie che hanno mangiato i vostri prodotti. Criminali. Vi meritate una galera infinita.

Toujours en attente de mon bon d'achat depuis Avril, service consommateurs incompétent qui sont complètement perdu, mon dossier a été validé mais aucune nouvelle du bon d'achat, je ne compte même plus le nombre d'appel au service consommateurs qui ne change absolument rien a chaque fois, très déçu de cette société que je vais boycotter a l'avenir par manque de confiance en elle.

This should be a minus . Sent everything they require no vouchers received even though they said they were sending them
NO KINDER OR FERRERO THIS CHRISTMAS !!!!!!!!!
Expected more professionalism from a big well known company

I would give zero stars if possible. I contacted company after hearing about recall of products as we bought some jkinder eggs. I was promised voucher within 28 days. Why it should take 28 days? Royal mail takes 7 days max to deliver. But never mind, I was willing to wait. Nothing came. I called them second time and same thing happened. Called third time and was advised to raise the complaint over the email. That was 3 days ago. I just read all these reviews and understand that I can just forget the refund as there are so many like me, so many that this story was even published in the Sun newspapers. What a shame and disgrace for Ferrero. I thought well of Ferrero before but not anymore.

Disgusting customer service. Contacted them four months ago about recalled Kinder eggs. Despite giving them my address several times as requested and promise of vouchers within 28 days, NOTHING!

Absolutely shocking customer service. I contacted them following the recall for their Easter products, they offered me a voucher to which I said no and requested a full refund (as per my statutory right). They sent me an email confirming that the voucher had been sent but I never gave them my address!! I’ve made several attempts at contacting them since and I’ve had no reply. It’s disgusting. They’ve basically stolen money from me. I’ve never experienced such awful customer service and will never buy from them again.

Je suis également très en colère. Après une demande de remboursement effectuée le 5 avril 2022 et des dizaines de relances par mail et par téléphone... Plus de 3 mois après, toujours aucun remboursement reçu.

Édit : Nous sommes le 22 septembre aujourd'hui et toujours revu aucun dédommagement. Une honte, ni plus ni moins.

J'ai acheté presque comme tout le monde des chocolats pour Pâques.
Et là, alerte, il ne faut pas consommer certains produits, suite à un rappel de Kinder ! Rachat de chocolats, car il faut bien fêter Pâques. Début avril j'appelle le numéro vert mis en place par Kinder. Et là, commence le parcours du combattant ! Appel avril, mai, juin, juillet et à chaque fois on me demande le type de produit, la date, etc.... Et à chaque fois, envoi du dédommagement sous 15 jours ! Mail, dossier via internet avec photos des produits, et ceux ci toujours dans mon garage ! A quoi joue Ferrero ? Là durée, l'abandon....? J'ai fais un nouvel appel ce jour et là je devrai recevoir mon dédommagement en fin de semaine ou début de la suivante . On verra ! Pour une société comme Ferrero qui a Kinder dans sa besace, agit en ignorant ses clients qui sont nos enfants, petits enfants. Je pense qu'un boycott de leur produit leur ferai comprendre qu'il ne faut jamais négliger un client, et de longue date ! C'est un coup de gueule mais justifié car on me balade depuis le 4 avril ! Service consommateur décevant et politique bizarre de la société.
J'attends mon dédommagement et peut être une réponse de ce service. Les excuses ne me suffisent pas.

If there will be option I will give them 0. I spent over £35 for Easter eggs and when I made recall I recieved voucher for £10. Send e-mails no replays! This is a joke!!!
I stopped buying any Ferrero products!

Oui Ferrero c'est bien foutu de la gueule des gens en disant qu'il repondrai à tout le monde ! Je boycotte également !!!

pour leurs produit nauséabond intoxiqué, demandent des photos, des numeros de code barre etc etc on prépare tout ce qu'ils demandent on envoie tout et rien en retour, même pas un accusé de reception!! 2 mois qu j'attend !!!
par contre pour intoxiquer les gens et se taire ca ils sont les champions !!!
boycoté les produit ferrero n'achetez plus rien de chez eux

Still waiting over 2 months later for replies to my request for a refund from salmonella easter eggs

I bought two of the large Kinder eggs that had to be recalled following the food safety / salmonella crisis.

I emailed several times with photos, BBD and barcode info. Their customer service is none existent - none of my emails were read correctly, each reply asking for information I had already shared. In one email, I was offered a voucher to buy free products (which never arrived) but I should have received a FULL REFUND! I don’t want more chocolate from your factories right now.

I have never received anything for the two eggs and I’ve given up trying - thoroughly disappointed and will never buy any products from Ferrero again.

Sorry Ferrero, I gave you several attempts to put this right and… nothing.

Tanta pubblicità per giocare al sito vinci un peluche,2 ore per giocare e poi niente solo tempo perso tanto non si vince mai come al solito.cmq consiglierei meno pubblicità e più contatti con i consumatori che vi mantengono

Arnaque au remboursement des kinder rappelés !!
Moi je prends contact avec la défense des consommateurs et les fraudes dès lundi !!
C'est honteux !!

Dossier de demande de remboursement établi depuis plusieurs mois et rien ne bouge et plus aucune réponse de Ferrero. Arnaque.

Acheté Ferrero pour 12€, reçu ce jour 2 Bons d'achat (1€ et 3€ soit 4€ au total pour un achat de 12€ !). Et ceci après plusieurs relances et réenvoi de justificatifs ou infos soi disant manquantes... De plus, ces bons ne peuvent être utilisés que pour acheter des kinder alors que dans le choix qui m'était proposé j'avais demandé sur toute marchandise ! Grosse arnaque de Kinder. Je ne serai plus cliente Ferrero

Terrible customer service.

Bought some of the recalled "salmonela" products and contacted Ferrero. Not only that I didn't get my money back, they didn't even bother to respond to my emails.

I first contacted Ferrero on the 8th April after hearing about the recall of products due to a Salmonella Outbreak as I had purchased ( KINDER ) products for presents and needed to know if they were safe or not.
Had reply on the 17th April asking me to send photos of product and barcode which I did the same day.
Did not hear anything until 8th May where I was asked again to send in photos of product and barcode which I did again the same day.
Heard nothing back so on the 17th May sent email asking what was going on about this problem but only got automated message back saying they are very busy.

DO NOT BUY KINDER PRODUCTS. THE AFTERSALES IS NON EXISTENT AND WHEN ITS A SERIOUS PROBLEM LIKE THIS THEY SHOULD BE THERE FOR YOU.

UPDATE
Its now the 13/08/2022 and have still had no contact from company.

UPDATE
As of today 02/12/2022 I have never had any reply to my complaint.
UPDATE
As of today 13/01/2023 have still not had a reply.
UPDATE
As of 03/06/2023 Still not had a reply.
UPDATE
As of 19/02/2024 still had no contact so I guess they have no intention of replying to my complaint.
As of 04/09/2025 Still not heard anything, I will keep updating maybe someone will eventually listen.