Everything was great, we really enjoyed our journey. Easy process, happy customer.
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Informações sobre a empresa
Sobre Ferries.gr - Paleologos Travel
Escrito pela empresa
"Ferries.gr" was created in 1994 and is one of the first platforms to sell, worldwide, the 1st ferry electronic tickets.
Οperates under the management of PALEOLOGOS S.A., which was established in 1939 in Heraklion Crete and soon enough managed to become one of the largest, most capable and accomplished shipping agencies in Greece.
We cooperate with more than 60+ maritime companies with routes across the Aegean, Cretan and Ionian Seas, as well as the Adriatic and the Mediterranean Seas.
Also, we are SEAJETS main dealers on Crete, the world’s top speedboat Shipping Company.
Οperates under the management of PALEOLOGOS S.A., which was established in 1939 in Heraklion Crete and soon enough managed to become one of the largest, most capable and accomplished shipping agencies in Greece.
We cooperate with more than 60+ maritime companies with routes across the Aegean, Cretan and Ionian Seas, as well as the Adriatic and the Mediterranean Seas.
Also, we are SEAJETS main dealers on Crete, the world’s top speedboat Shipping Company.
Informações de contacto
5, 25th August Street, 71202, Heraklion Crete, Grécia
- +30 2810 346185
- info@ferries.gr
- ferries.gr
4,5
Excelente
948 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Everything was great
Everything was great, we really enjoyed our journey. Easy process, happy customer.
2 de setembro de 2025
Resposta da Ferries.gr - Paleologos Travel
We are pleased that you enjoyed your journey and found our booking process easy and efficient. Ensuring a seamless experience for our customers is our standard. Thank you for choosing Ferries.gr!
Always a delight booking through this…
Always a delight booking through this company.
8 de junho de 2025
Resposta da Ferries.gr - Paleologos Travel
We appreciate your consistent preference for our services. Delivering a seamless and efficient booking experience is our standard. Thank you for choosing Ferries.gr!
Best travel ever!
Best travel ever!
Comfortable chairs, nice people, good snacks!
Very elegant and well organized, 10 out of 10!
1 de julho de 2025
Resposta da Ferries.gr - Paleologos Travel
We are pleased that you were satisfied with our services and that the ferry journey we booked for you was so comfortable and well-organized. Ensuring a high-quality travel experience through our platform is a core part of our philosophy. Thank you for choosing Ferries.gr!
The best sailors!
17 de agosto de 2025
Resposta da Ferries.gr - Paleologos Travel
We are glad that the quality of service, from the booking process to the journey itself, met your expectations. Thank you for choosing Ferries.gr!
Goede overtocht
Vlot instappen, vriendelijke bemanning, goede overtocht ondanks stevige wind
12 de setembro de 2025
Resposta da Ferries.gr - Paleologos Travel
Bedankt voor uw feedback. Het is goed om te horen dat uw reiservaring positief was. Een zorgvuldige en efficiënte afhandeling van uw boeking is voor ons de standaard voor een kwalitatieve ervaring. Bedankt dat u voor Ferries.gr heeft gekozen!
Resposta da Ferries.gr - Paleologos Travel
Merci pour votre avis! Offrir une expérience sans faille est le fruit de nos exigences élevées en matière de qualité, ce qui nous distingue véritablement. Merci d'avoir choisi Ferries.gr!
Professional and punctual
Professional and punctual!
Staff could be a bit friendlier though.
10 de maio de 2025
Resposta da Ferries.gr - Paleologos Travel
We are pleased to hear that you found our service professional and punctual. We take your comment regarding the staff's friendliness seriously, as we aim to provide a high standard of service in all aspects. Thank you for choosing Ferries.gr!
Resposta da Ferries.gr - Paleologos Travel
Es freut uns sehr zu hören, dass alles wunderbar geklappt hat! Ihre Zufriedenheit ist unser wichtigstes Ziel. Vielen Dank, dass Sie Ferries.gr für Ihre Reisen gewählt haben!
Resposta da Ferries.gr - Paleologos Travel
We are thrilled to hear that your experience was perfect! Thank you for your kind words regarding our service and punctuality. We look forward to assisting you again on your next trip!
Resposta da Ferries.gr - Paleologos Travel
We are glad to hear that everything worked well for you. Ensuring that the steps for reservation, payment, and confirmation are easy and clear is our priority. Thank you for choosing Ferries.gr for your travels!
TOUT EST PARFAIT HORMIS le fait que…
TOUT EST PARFAIT HORMIS le fait que vous m'avez écrit en anglais. J'aurais préféré que vous utilisiez le grec ou le français.
a bientôt
Sincères salutations
18 de dezembro de 2025
Resposta da Ferries.gr - Paleologos Travel
Merci beaucoup pour votre commentaire et vos mots gentils sur notre service!
Concernant la langue de communication, nous tenons à préciser que notre site web offre le choix entre 6 langues, dont le français et le grec. Cette option est disponible en haut à droite de la page d'accueil. Si la langue n'est pas modifiée manuellement, le système reste par défaut en anglais, et par conséquent, l'email de confirmation est automatiquement généré dans la langue utilisée lors de la réservation.
Pour votre prochain voyage, n'hésitez pas à sélectionner le français dès le début afin de recevoir toute votre correspondance dans votre langue préférée. Merci d'avoir choisi Ferries.gr!
Web check in
Δεν αυτοματοποιημενη η διαδικασία για web check in
Χρειάστηκε να κάνω 3 κλήσεις για να διευθετηθεί το ζήτημα να έχω τα εισιτήρια ηλεκτρονικά
Επίσης, το site δεν είναι φιλικό
Ευχαριστώ
17 de dezembro de 2025
Resposta da Ferries.gr - Paleologos Travel
Λυπούμαστε για την ταλαιπωρία που αντιμετωπίσατε. Για να διευκρινίσουμε, η συγκεκριμένη ακτοπλοϊκή εταιρεία που επιλέξατε εκδίδει απευθείας ηλεκτρονικά εισιτήρια (e-tickets) και δεν απαιτεί διαδικασία web check-in. Δυστυχώς, λόγω ενός προσωρινού προβλήματος διασύνδεσης του συστήματος της εταιρείας, τα εισιτήρια δεν στάλθηκαν αυτόματα με την επιβεβαίωση όπως θα έπρεπε. Μόλις επικοινωνήσατε μαζί μας, εντοπίσαμε το πρόβλημα, επικοινωνήσαμε με την εταιρεία και φροντίσαμε να τα λάβετε.
Όσον αφορά την ιστοσελίδα μας, λαμβάνουμε σοβαρά υπόψη το σχόλιό σας. Καθημερινά βελτιώνουμε τις υπηρεσίες και τις πληροφορίες της πλατφόρμας μας, με στόχο την καλύτερη δυνατή εμπειρία χρήστη και την πλήρη πληροφόρηση. Σας ευχαριστούμε για τα σχόλιά σας!
Use PayPal to pay, credit cards can be delayed and difficult
Easy but credit card transactions are problematic, so we used PayPal instead. They do not post schedules until about 3 weeks in advance. Hard to plan places to stay with so little time to book a ferry
14 de dezembro de 2025
Resposta da Ferries.gr - Paleologos Travel
We are glad to hear you found our platform easy to use and that PayPal served as a convenient alternative.
Regarding credit card transactions, strict banking security protocols can sometimes cause interruptions.
Regarding the schedules, we wish to clarify that we do not control their release; they are determined solely by the ferry operators and the Ministry of Shipping. We publish them instantly once they become official. We understand the challenge this poses for planning accommodation, but it is an industry-wide factor.
Thank you for choosing Ferries.gr for your travels!
Punctual and Efficient
I liked that they refunded me the difference in price after changing our ferry to an earlier, cheaper ferry.
They could have had a higher rating if they had simply refunded me online without me having to first ask, then secondly go to the office for it.
They were punctual and efficient though.
I didn't like trying to find the departure mooring in Symi.
1 de outubro de 2025
Resposta da Ferries.gr - Paleologos Travel
We appreciate your feedback and are pleased that you found our service punctual and efficient; we always strive to provide the best possible customer service.
Regarding the refund, we are glad it was resolved, though we understand your preference for an automatic online transaction which is not always possible due to banking or operator protocols.
As for the difficulty finding the mooring in Symi, we include the local agent's contact details in your booking confirmation precisely to offer assistance in such cases of uncertainty or if you need directions on the spot. Thank you for choosing Ferries.gr for your travels!
easy experience
14 de dezembro de 2025
Resposta da Ferries.gr - Paleologos Travel
We are delighted to hear that you had an easy experience with us; making the booking process simple and stress-free is our top priority. Thank you for choosing Ferries.gr for your travels!
Resposta da Ferries.gr - Paleologos Travel
We are pleased to hear that our booking system was straightforward for you; providing a user-friendly experience is our main goal. Thank you for choosing Ferries.gr for your travels!
Good travel experience
Good travel experience, quick, smooth and pet friendly ;)
12 de agosto de 2025
Resposta da Ferries.gr - Paleologos Travel
We are very happy that you had a fast and smooth travel experience. It is also very important to make the journey easy for our four-legged friends. Thank you for choosing Ferries.gr for your travels!
Ticketing is easy but I didn’t found…
Ticketing is easy but I didn’t found barcode on email reservation information.
8 de dezembro de 2025
Resposta da Ferries.gr - Paleologos Travel
We are glad you found the booking process easy. Regarding the barcode, we wish to clarify that the email you received is your booking confirmation.
As detailed in that email, you have two available options to collect your tickets for travel:
1) Complete the Web Check-in (following the instructions provided) to receive your e-ticket with the barcode.
2) Collect your physical tickets from the local port agency, for which we have provided full contact and location details.
Thank you for choosing Ferries.gr for your travels!
Resposta da Ferries.gr - Paleologos Travel
We are delighted to hear you found our service to be swift, secure, and straightforward; providing a safe and efficient experience is our primary goal. Thank you for choosing Ferries.gr for your travels!
I’m pretty satisfied.
Edit: the agents got back to me and all is good. I might not have understood the translation of details.
It took two days to get through. I emailed and never heard from anyone until I found a way to reserve seats and did this review.
The problem is no one ever got back to me via the method the web site said to use via email. I only heard from them after the problem was resolved by me.
So here is what I learned. I tried to book passage on my iPhone 14ProMax and my iPad using iOS and the Apple browser, Safari. After two days passed and talking to a friend, she suggested using my PC tablet and Google Chrome. That worked.
So I give them a compliment for reaching out to me, and indicating they care.
They did let me know what deck seating is. I’m booked on that going over, and business class on my return.
After the trip, I hope to do an update and score them 5 stars.
7 de dezembro de 2025
Resposta da Ferries.gr - Paleologos Travel
We are concerned to read your comment that you never heard from us. To set the record straight, we received your email on November 8th and responded on November 10th, to which you replied with thanks. Furthermore, our records show that you proceeded to make a successful booking with us.
Regarding your question, 'Deck' accommodation grants access to the ship's open decks and interior common areas (lounges/cafes), without a specific reserved seat.
Since we did respond, assist you, and facilitate a successful booking, we would be grateful if you would reconsider your rating. Thank you for choosing Ferries.gr for your travels!
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