Fetters Opiniões 

231
•
TrustScore: 2.5 em 5

2,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Sadly poor quality soft steel in their steel restraints has in my opinion made their steel stocks unfit for purpose. I suggest they re-examine where they source their materials from. I’ve been a cus... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

As other reviewers have alluded to - appalling customer service. Placed a £600 order 4 days ago and paid a premium for express shipping. Still no indication given as to when any of the item... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Sadly with a hand crafted item, the packaging let it down. With a metal rod poking through the cardboard and various holes in the box, along with the leather item only protected by a very thin bit of... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The metal work and attention to detail is everything I would have hoped for with custom workmanship. Our 'hobby' needs more quality companies like 'Fetters'! 2 suggestions: design - the neck r... Ver mais

Informações sobre a empresa

  1. Loja de sex toys

Informação fornecida por diversas fontes externas

Founded in 1976, Fetters crafts quality BDSM products and accessories from our workshop and showroom in the heart of Warwick.


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

231 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,7

Todas as opiniões

(231)

0 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Great experience arrived in good time

Great experience arrived in good time. Quality product only problem was the wedge gag should be made with a softer leather wedge. The wedge is extremely hard. But it is a nice feature to have the front buckle. Would definitely purchase from Fetters in the future.

2 de julho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

PURE JOY

The excellent quick service and advice given by Fetters is great. The latest purchase of their 'Play Pool'was one of the best buys ever. Giving pure joy and pleasure this is highly recommended. The throw sheets are also brilliant. Had two now have a 3rd. This is a good company with excellent pleasure giving goods

29 de maio de 2019
Opinião espontânea
Classificada 3 em 5 estrelas

Stock issue

Product which I ordered and fully paid was confirmed for delivery and next day it happened to be out stock. I ordered a substitute but had to pay extra for it. At the same time, the communication, payment and status check was very easy - so still fetters is on my favorite shops list.

23 de maio de 2019
Opinião espontânea
Classificada 4 em 5 estrelas

Shown Currency Situation in the Web Site

Before the hacking of Fetters UK website, all product prices were shown also in Euros if the customer chose so or even automatically after the web customer's location. After that point when this website was recreated the product prices are shown in English pounds only.

The Euro currency is so remarkable nowadays and there are so many customers in the Euro currency area that this thing is something that could be very good to fix I think.

However, if I review this time I made a purchase via the Internet, everything went very fine, the dispatching of my order was very prompt and it's very fine to get information via email what is situation of the order.

So- in fact I would like to give 4.5 stars in this rating if possible!

16 de maio de 2019
Opinião espontânea
logótipo da Fetters

Resposta da Fetters

Hi,
Thank you very much for your feedback. We have always charged in British Pounds but you are right that we did show approximate Euro prices. I agree this was very helpful to many customers and it's certainly a feature we intend to bring back in the near future.

Many thanks for your order,
- Pete

Classificada 3 em 5 estrelas

Not a good first order experience.

As the website indicated that orders placed before midday are normally shipped the same day when items are in stock, I was quite disappointed that my order placed on a Wednesday evening had not shipped by Friday afternoon, given the items were showing as in stock on the website.

On using the web chat, I was told the order was on hold because it was a custom order, but it wasn't. Somehow the website had ordered "green" instead of the "grey" I asked for!

I was quite disappointed by this, and not a good first order experience!

I had also registered to get 10% off my first order but this doesn't seem to have been applied, I never saw any place to enter the code I was given, and now they've offered money off my next order for the error with this order, but it's unlikely I'll order again after this experience.

As for the quality of the goods, they're OK but not what I would call premium, certainly I don't think they're worth the amount I paid for them!

10 de maio de 2019
Opinião espontânea
logótipo da Fetters

Resposta da Fetters

Hi Mike,
Thanks for your feedback. I apologise that your order was not shipped on Thursday as it should have been. This was due to the initial human error with the colour selection. Sadly this was compounded with the bank holiday weekend meant that your order didn't arrive as swiftly as it should have.

I see my collegue has given you a 15% off voucher towards your next order as an apology. Voucher codes can be applied by viewing the cart page during checkout. (https://www.fetters.co.uk/checkout/cart/)

I hope that helps and I'm sorry your first experience wasn't as seamless as it should have been. I hope you'll give us another chance.

Kind regards,
Pete

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais