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Informações sobre a empresa
Escrito pela empresa
F/FECTED is a luxury streetwear brand and was established in 2022, with the aim of creating a lifestyle that values individualism and self-expression. Our brand is here to empower individuals to embrace new experiences and challenges - This makes you unique and we believe that life is an ongoing journey of self-discovery and self-expression. What we wear is a reflection of our individuality, and our sincere belief is that fashion is more than just wearing clothes. Aesthetic is an extension of your own personality and we value authenticity and individuality. Most importantly, we want you to be yourself without trying to conform to society's expectations. In light of this background, all our collections are defined by our slogan "affect in silence", which implies the philosophy of expressing your individual personality through our unisex and timeless pieces. You don’t need to explain – Aesthetic speaks for you.
Informações de contacto
Alemanha
- support@ffected.com
- ffected.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Como esta empresa usa o Trustpilot
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Everything went smoothly
Everything went smoothly. Quick delivery, nice products and return of bigger size was not a problem. I would recommend this brand for everyone who is into fashion with nice shapes!
Very good quality and fast delivery
Beautiful, but with a little defect
I ordered a leather jacket from them. The product is very beautiful, perfect fit, and premium leather, but has a little bruise on the back. I will use it anyway, but it’s a little bit annoying considering the price of the item
Très satisfait de mon achat
Très satisfait de mon achat ! La qualité des vêtements est vraiment parfaite et conforme à la description. La livraison a été rapide, ce qui est vraiment appréciable. Je recommande vivement ce site
Terrible customer service after receiving defective pants
Update: After posting this review, I finally got a response and my refund was processed. Apparently my emails had been landing in a spam folder. It shouldn't take a public review to get a company to notice a customer issue, but accidents happen and I'm glad it's resolved now.
I ordered the Aurel Denim Slant Pant, which arrived with a manufacturing defect — a hole under the zipper where the seam had come apart. I first contacted the company by email requesting a return, exchange, or repair under warranty, but received no response.
I then used their website return portal to process the return instead. I shipped the defective pants back to their return address, and tracking confirms they were delivered. Since then, I have heard absolutely nothing — no confirmation, no refund, no replacement, and no communication at all, despite multiple follow-up emails.
For a company selling clothing with a supposed warranty policy, this level of customer service is unacceptable. I would think twice before ordering from them again.
Order #328654
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