Initially, the engineers informed me that they could not locate the router where I wanted it. However, after some discussion, they agreed to try and bring the fibre cable in via the existing ducting w... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My system was installed in early March. The Wi-Fi in the main room has always been very satisfactory but elsewhere in the house patchy and frankly unusable for much of the time. I’ve had many... Ver mais
A empresa respondeu
Good fast internet, the only thing I can really complain about is trying to pay, would be better if there was an app or something along them lines to make it easier to pay or website able to but your... Ver mais
The customer services are local. Twice I have had issues and they were sorted over the phone. A lot of Companies could learn from this Customer Services Dept. Upgrades etc are done via... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Informações de contacto
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Reino Unido
- 02890993230
- fibrus.com
4,4
Excelente
18 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Seemless installation no issues at all
Seemless installation no issues at all, system works great for what I want and at a reasonable starter price,, from placing order to getting the system really quick well impressed with Fibrus
16 de abril de 2026
Prompt and efficient service…
I had a slight problem with my router and called them. My issue was responded to, promptly and efficiently and in a friendly professional manner. It was so lovely getting speaking to a human to be able to sort my problem out within minutes! Thank you.
17 de abril de 2026
Spoke to a lovely lad called Kevin who…
Spoke to a lovely lad called Kevin who took his time to listen to all the details of an unfortunate misunderstanding about our landline connection. Very courteous, helpful and an absolute asset to the Company, kept his cool and gave practical advice on how the situation could be resolved. Thanks Kevin for your time and patience.
17 de abril de 2026
Team so helpful
Team so helpful, great service and efficient fibre installation. Thanks
14 de abril de 2026
Easy to understand from Donna the sales…
Easy to understand from Donna the sales lady through to Gary the engineer
16 de abril de 2026
My Broadband installation
Everything was smooth from start phoned,booked and installed in 2 days.Everyone friendly and professional excellent workmanship
16 de abril de 2026
The person I spoke to was very helpful…
The person I spoke to was very helpful and was prepared to arrange a package I was happy with
17 de abril de 2026
Great broadband
The installation was very quick and the men did a very neat job and cleared up after themselves,I had a problem the next day connecting to extra eeros and rang fibrus the man I spoke with was really helpful and helped me connect them up over the phone , everything is working great now ,and I have much faster broadband than I did with BT
9 de abril de 2026
I was with fibrus previously and was…
I was with fibrus previously and was disappointed with buffering and a bad connection. So gar my experience since returning is a lot beterr
9 de abril de 2026
Good fast internet.. but things I would like to see.
Good fast internet, the only thing I can really complain about is trying to pay, would be better if there was an app or something along them lines to make it easier to pay or website able to but your address and security questions so makes paying bills simple.. would be 5 star if had app to pay like your phone bill for example.
10 de abril de 2026
Terrible customer service absolutely…
Terrible customer service absolutely horrible. 0 communication. Being lied to constantly about when they will send out someone tonight install our internet messed up our address information.
14 de abril de 2026
Opinião espontânea
Overall good quality for the money
Overall good quality for the money. The internet speeds are lower that 500 as advertised, which is disappointing and there is times it is quite slow! I warn you not trust sales people though! I was promised I would extra eero if I any problems, I have been in contact with sale person. They have made every excuse under the sun! I would probably sales tactics used 1 out of 5. If they can't guarantee, dont promise! I have been waiting a while for reply, there been nothing!
25 de março de 2026
Opinião espontânea
Pleasant and helpful staff member
Pleasant and helpful staff member. Efficient and speedy in dealing with the issue.
17 de abril de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
It was so easy to switch and engineers…broadband
It was so easy to switch and engineers very helpful.
15 de abril de 2026
Resposta da Fibrus
Hi Ann,
Thanks so much for the 5-star review 😊
We’re delighted to hear the switch was nice and easy for you, that’s exactly how it should be! It’s also great to know our engineers were so helpful along the way.
We really appreciate you taking the time to share your experience, and if you ever need anything, we’re always here to help.
Kind regards,
Customer Experience Team
Work men were very pleasant and left a…
Work men were very pleasant and left a great tidy job
14 de abril de 2026
Resposta da Fibrus
Hi Kathleen,
Thank you for the 5-star review 😊
We’re delighted to hear our team were pleasant to deal with and left everything nice and tidy, that’s exactly the standard we aim for.
We really appreciate you taking the time to share your feedback, and we’ll be sure to pass it on to the team.
If you need anything in future, we’re always here to help.
Kind regards,
Customer Experience Team
Excellent Service
Excellent communication, swift install, efficient departure from previous siupplier and tidy polit installers
15 de abril de 2026
Resposta da Fibrus
Hi Richard,
Thanks so much for the 5-star review.
We’re really pleased to hear everything went smoothly from start to finish, from clear communication and a swift install, right through to a seamless switch from your previous supplier. It’s also great to know the installers left everything tidy and were polite throughout.
We really appreciate you taking the time to share your feedback, and we’ll make sure it’s passed on to the team. We hope you enjoy your new super fast fibre broadband. 🚀
If you need anything in future, we’re here to help.
Kind regards,
Customer Experience Team
The guys come and done the work were…
The guys come and done the work were great lads got on and got the job done very quickly no hassle 👏
15 de abril de 2026
Resposta da Fibrus
Hi Stephen,
Thanks so much for the 5-star review 😊
We’re delighted to hear the team got stuck in and completed the work quickly and with no hassle , exactly how it should be done! It’s great to know they made the installation smooth and straightforward for you.
We’ll be sure to pass your kind words on to the lads; they’ll really appreciate the shout-out!
If you need anything in future, we’re always happy to help.
Kind regards,
Customer Experience Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.