First Impression Doors & More - Boca Raton Opiniões 1

Horrible experience. I ended up having to hire my own carpenters to fix the doors that I bought from them. $10,000 spent on doors and Randy wouldn't return my call or respond to my emails. Run fast and far from this place. Here is a list of what went wrong - it's pretty sad...

• 4 doors came completely damaged. Two were sent for repair and were damaged AGAIN on delivery. I ended up having to pay my own carpenters to fix the doors.
• I never received the door that I ordered for the linen closet. I ended up making my own door out of cabinet material.
• None of the doors came with roller catches or even the cutout for them. We had to cut the tops of the doors and install.
• My pivot hardware was never installed in the one door even though I was charged for it. Then the hardware was lost and finally after many calls/emails/texts it was found and delivered back to me. Still never installed in the door and no cutout from the factory. I had to do all of this.
• 2 of the doors came warped.
• Almost half of the screws were missing from the hinges. When I inquired about it – I was told that you guys ran out of screws, so you put in as many as you had. I ended up having to buy my own and install them.
• A couple doors have both gold and silver colored hinges on the same door which is weird. I ended up swapping for the same color/matching hinges.
• One door was made with the incorrect swing.
• More than half of the doorstop was installed backwards. On the same door (out of 3 stops) you might have two that have the rounded edge showing and one that has the 90-degree edge showing. It was all over the place. I don’t think a single door had all of the stops in the same direction.
• 2 doors had the incorrect jamb size. We had to custom make our own jambs on-site.

In response to your reply - the refund amount was for a missing door. Shawn committed to me that the other items would get repaired and never did. You are lucky that you aren't getting sued.