Thankfull for them locating me when my dad passed.but omg your fees if deceased as money is ridiculous nearly £2000 per sibling not one single amount but £2000 X6 is a lot. I have read your reply and... Ver mais
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Thank you Finders for your supportive approach. I was contacted unexpectedly by Finders via a local authority. One of their team drove from Leicester to Huddersfield to speak with me, and waited for... Ver mais
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Everything from first contact was made easy to understand, answer etc and problems quickly helped with. Yes some legal wording was used but if not understand was told them in a way could understand. V... Ver mais
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Where to start? I'll keep this short and sweet. Extremely professional. Able to answer questions - some of which may be considered rather odd - and helpful when doing so. Good - no, canc... Ver mais
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Informações sobre a empresa
- Serviços jurídicos
- também em
- Genealogista
Escrito pela empresa
We're Finders International, an award-winning probate genealogy firm established in 1997. We trace missing heirs, locate assets, and support estate administration. Headquartered in London with offices in Cardiff, Edinburgh, Dublin, Sydney and Toronto, we work globally to help legal professionals, public sector bodies, and private individuals resolve complex cases. We are trusted experts in probate research, known for our accuracy, ethical standards, and commitment to excellence. Our accreditations include ISO 9001 and ISO 27001, and we are proud members of the IAPPR. Named Best UK Probate Research Firm for six consecutive years, we continue to lead the industry with professional, reliable service.
Informações de contacto
Reino Unido
- findersinternational.com
4,3
Excelente
153 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
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Resposta da Finders International
Dear Daphne,
Thank you for leaving us such a lovely review. We’re glad you felt well cared for throughout your experience with us.
Best regards,
Lisa @ Finders International
When Finders first contacted me I was not sure I would have the support to go through my journey However they made it easy for me as they sorted everything out for me
When Finders first contacted me I thought it was a scam so I was very sceptical about accepting the help. I did put my trust in them after researching the firm
Throughout my journey with them they have been so helpful and supportive. They did respond quickly to any questions I had. I felt they did everything possible to ensure my journey went smoothly I appreciated it was a long process but felt very supported throughout. I would put my trust in Finders again
23 de setembro de 2025
Resposta da Finders International
Dear Nigel,
Thank you for sharing your experience. We completely understand how surprising it can feel to be contacted out of the blue, and we’re glad you took the time to research us and felt reassured. It’s wonderful to hear that our team’s support and responsiveness made such a difference throughout the process, even though it took time. We’re truly grateful for your trust and your kind words.
Best regards,
Lisa @ Finders International
I work for a local authority and often make referrals to Finders
I work for a local authority and often make referrals to Finders in the hope that they can trace a deceased persons family. I am never disappointed.
2 de setembro de 2025
Resposta da Finders International
Dear Mr Phung,
Thank you for your kind feedback. We really value the trust placed in us by local authorities, and we’re delighted to know our tracing work has been a reliable support for you. We appreciate your continued confidence in Finders International.
Best regards,
Lisa @ Finders International
The critical mistake made by the company. Wrong heirs approached.
0 stars again. Case Manager knew of Immediate Surviving Next of Kin. Proof by email. Finders International cold call to other next of kin lower down on Legal Succesion Law encouraging them to pursue claim by signing Agreement Form with them. Proof of this from Death Certificate of Immediate Surviving next of kin. Constantly trying to get printed Complaint Forms since 2018 from the Case Manager, Finance Manager and Customer Complaints email. No results. CEO contact email no results. As Finders always say to negatives on here they don't reply individual cases. They don't reply in any format. Had to submit this as 01/09/2025 but it is from 2019.
1 de setembro de 2025
Opinião espontânea
Resposta da Finders International
Dear Ms Fenn,
We note your further review on this matter. As mentioned previously, we cannot discuss individual cases publicly due to confidentiality, but we do understand that our team is already in touch with you directly and we hope a resolution can be reached shortly.
For the benefit of readers, we would like to clarify that as part of our research process we may make enquiries with wider members of a family to verify our findings and ensure accuracy. If you have further information you would like us to consider, we would encourage you to share this directly with your case manager or the team so it can be reviewed in the appropriate way.
You are also welcome to contact us at contact@findersinternational.com or via freephone on 0800 085 8796.
Best regards,
Lisa @ Finders International
Speedy friendly responses
2 de setembro de 2025
Resposta da Finders International
Hi Lisa,
Thank you for your feedback. We’re delighted to hear that you found our responses both speedy and friendly — it’s exactly the service we aim to provide.
Best regards,
Lisa @ Finders International
I have used Finders International on…
I have used Finders International on numerous occasions over the years assisting me with Local Authority Public Health Funerals.
I have always found them to be a very professional and helpful company.
2 de setembro de 2025
Resposta da Finders International
Hi Scott,
Thank you for your kind feedback. We’re delighted to hear that our support with Public Health Funerals has been consistently professional and helpful over the years. We truly value our relationship with local authorities and appreciate your continued trust in Finders International.
Best regards,
Lisa @ Finders International
Resposta da Finders International
Hi Maxine,
Thank you for your lovely feedback. We’re so glad you felt supported throughout the process and found it easy to get in touch whenever you needed — it means a lot to know we could help.
Best regards,
Lisa @ Finders International
Beneficiaries …
We had no idea that we were beneficiaries to an uncle's will. Finders traced us and all others who could of benefited. Grateful for doing this.
4 de setembro de 2025
Resposta da Finders International
Hi Sally,
Thank you for your kind words. We’re so pleased we could reconnect you with your uncle’s estate and ensure all beneficiaries were included. It’s always rewarding to know our work has helped families in this way.
Best regards,
Lisa @ Finders International
Very quick and helpful
4 de setembro de 2025
Resposta da Finders International
Hi Helen,
Thank you for your review. We’re glad we could assist and make the process straightforward for you.
Best regards,
Lisa @ Finders International
I am yet to receive the full result…
I am yet to receive the full result from search.
28 de agosto de 2025
Resposta da Finders International
Hi Philip,
Thank you for taking the time to share your feedback. As your Trustpilot account is linked to a team email address with multiple cases associated with it, we’re unable to identify the specific matter you’re referring to. To ensure we can provide you with a full update, please reach out directly to your Case Manager. You can also contact us via contact@findersinternational.com
or by calling 020 7490 4935 (Mon–Fri, 9am–6pm), and we’ll be happy to assist.
Best regards,
Lisa @ Finders International
Resposta da Finders International
Hi there,
Thank you for your feedback — we’re pleased we could assist!
Best regards,
Lisa @ Finders International
Very efficient always helpful with…
Very efficient always helpful with advice and find the information we require.
It can be very challenging for ourselves when clients pass away and were trying to locate wills and family members.
2 de setembro de 2025
Resposta da Finders International
Hi Donna,
Thank you for your kind feedback. We understand how challenging these situations can be, and we’re glad our support and advice have been helpful in locating the information you need. We truly value working alongside professionals like you in ensuring families are traced and estates are handled with care.
Best regards,
Lisa @ Finders International
Great for Public Sector Work
Our council has been using Finders for many years in order to trace the family of deceased people who would otherwise be untraceable or uncontactable by the first line of bereavement care - coroner's, hospitals, nursing homes and local authority. They have been an indispensable step in our process in caring for our deceased under the Public Health Act, helping us ensure that all attempts are made to trace family and that family can be fully informed and deferred to where possible. We have found Finders to be thorough, professional and a great asset to our work.
1 de setembro de 2025
Opinião espontânea
Resposta da Finders International
Dear Niamh,
Thank you for sharing such thoughtful feedback. We’re proud to support local authorities and other public sector organisations in this important work, and it means a great deal to hear that our service has been a reliable part of your process for many years. We’ll continue to do all we can to provide a thorough and professional service in helping families to be traced and informed.
Best regards,
Lisa @ Finders International
Suceeded where others failed
Missing beneficaries/title holders found (after a previous unsuccessful attempt by another company). The whole process was conducted well and is going to prove extremely helpful to us. Very happy with the service provided. Thank you, Jacob and team.
20 de agosto de 2025
Opinião espontânea
Resposta da Finders International
Dear Marek,
Thank you so much for your kind words. We’re delighted to hear that Jacob and the team were able to assist where others had been unsuccessful, and that the process has been so helpful for you. We truly appreciate your feedback and are very pleased you were happy with the service provided.
Best regards,
Lisa @ Finders International
Money For Nothing?
I was contacted by Finders in June of 2024, in relation to the estate of a deceased relative of mine. I quickly (and foolishly) signed the offered contract believing that Finders would provide the information and guidance to pursue my claim as a beneficiary of this estate. Over a year later, the affairs of the estate have been finalised this week with thousands of pounds being paid to Finders. Most of the rest of the group of relatives signed with Fraser and Fraser at a rate of 4%. Finders charged me 20%. In that time, I have received half a dozen emails from Finders mostly in response to emails I have sent them. The last communication I received from them was in November 2024.They have provided me with no information at all about the family (in fact, I gave them more information than they gave me); no family tree and no updates about the progress of the Estate. The contract says that they will provide me with 'the details I need to pursue my claim to the inheritance'. As they have not provided me personally with ANY information about the Estate or those involved and ,in fact, almost all of the work required was done by other relatives (very efficiently), I have to rely on them to provide information on my share as Finders have provided me with none. I have never had a problem with providing any company with fair recompense for a service provided but,in this case, I have no idea what Finders have contributed. I would strongly advise anyone who is approached by Finders to have a clear idea of what they are saying they will do and investigate all other options before they sign a contract.
21 de julho de 2025
Opinião espontânea
Resposta da Finders International
Dear Jeff,
Thank you for taking the time to share your feedback. We’re sorry to hear you’re unhappy with your experience, and we appreciate the opportunity to respond.
We understand that estate administration can be complex and sometimes frustrating, especially when multiple firms are involved and communication is routed through solicitors. While every case is different, we always aim to be transparent about our terms and fees before any agreement is signed.
Our contingency fee reflects the work involved in identifying beneficiaries, establishing entitlement, and progressing a claim – often before individuals are aware of a potential inheritance. In this case, the estate was resolved in just over a year; well within the 12–18 month timeframe we typically advise, and efficient given the property and legal complexities.
We’re sorry to hear you felt there was a lack of communication and support. This isn’t the level of service we aim to provide, and we’d welcome the chance to look into your concerns further. If you’re open to it, please contact your Case Manager or email us at contact@findersinternational.com.
In the meantime, we’ll arrange for a copy of the family tree to be sent to you, which we hope will help provide clarity on your connection to the estate.
We value all feedback as it helps us improve. Thank you again for sharing your experience.
Kind regards,
Lisa @ Finders International
Crazy, but true, it's not a scam
Couldn't believe it when i was told that my granddad's cousin had passed away in America and i'd be one of the heirs. Did some research and decided to hop on board. Now after 3 years everyone's gotten their money, as promised and this whole thing was, as crazy as it feels, not a scam. It felt easy to communicate with the people who worked our case. One of the nice things was that all the money that's paid to the workers of the case and goes to the work itself has already been paid out of the money you're getting, so there's no fear that after getting your part you'd be asked for money for some "random" expenses. I'm glad i hopped on board, thank you Finders!
8 de julho de 2025
Opinião espontânea
Resposta da Finders International
Dear Janita,
Thank you for taking the time to share your experience. We’re so pleased to hear it was a positive one!
We understand how surprising it can be to receive news like this, and it's completely natural to have doubts at first. We're glad you took the time to look into everything and felt comfortable moving forward. It's great to hear that communication was smooth and that our transparent fee structure helped give you confidence throughout the process.
We really appreciate your kind words and are delighted we could help bring this to a successful conclusion for you and your family.
Warm regards,
Lisa @ Finders International
Obviously at first we thought it was a…
Obviously at first we thought it was a scam. But we checked out their website and rang them. Once we felt assured ourselves that all communication was legit, we went ahead with the company. It took up to 18 months to complete, as stated, but our outcome was positive and emails, and staff that we spoke with, were very pleasant.
25 de maio de 2025
Opinião espontânea
Resposta da Finders International
Hi there,
Thank you for taking the time to share your experience.
It’s completely understandable to be cautious at first, and we're really glad you checked us out and got in touch directly to feel reassured.
We’re pleased to hear the process went smoothly in the end and that you found our team helpful and pleasant throughout. We’ll make sure your feedback is passed on to them.
Thanks again for your trust and kind words.
Best regards,
Lisa @ Finders International
Excellent service for long lost relatives
A hand delivered envelope addressed to me, had been pushed through my letter box in about January 2024. It had been delivered by Finders. I had been traced as a relative to a long lost half cousin in France, who had died intestate.
I have now received my share of my half cousin's estate. Finders kept me informed at every stage and kept to their promised timescale for payment.
An excellent service. Thank you all.
11 de junho de 2025
Opinião espontânea
Resposta da Finders International
Dear Ralph,
Thank you very much for taking the time to share your experience. We are pleased to hear that you were happy with the service provided by Finders and that you felt well-informed throughout the process.
It’s always rewarding to know that our efforts to communicate clearly and meet our commitments are appreciated. We're glad we were able to assist you in what is often a complex and sensitive matter.
Thank you again for your kind words, they mean a great deal to our team!
With best regards,
Lisa @ Finders International
Extremely Disappointed with Service and Data Protection Breach and GPDR.
I am writing to share my experience with Finders International , which has been nothing short of frustrating and distressing. Over a year ago, I was contacted and was then sadly involved with this company regarding my father's case after his sudden passing. The circumstances were already challenging, but the service I received has made things much worse ,I have had so much stress and upset with regards to this case.
Initially, I was assured that my fees would be reduced after raising concerns, but now I’ve been informed that only my fees would be adjusted, which is completely unacceptable and what was not discussed . It was never agreed that only my fees would be addressed, and this lack of clarity feels deceitful.
Moreover, I am appalled by the data protection breach that occurred. Sensitive information about the probate and financial matters was shared with individuals who should not have had access to it. This breach has not only compromised my family's privacy but has also led to severe complications regarding my father's estate.
Communication with the company has been shockingly poor. Despite multiple attempts to reach out via phone and email, I have not received the support or assistance I expected. It is disappointing to see such a lack of professionalism and care in customer service.
I urge anyone considering using Finders international to think twice. My experience has shown that they do not prioritize their clients’ well-being or data protection. I hope my review helps others avoid the stress and frustration that I have faced.
I am still awaiting a phone call back to discuss the fees as the information I was given from the senior manager of the team for the company who has said differently to what we discussed.This has caused significant stress throughout the last year to myself and the other parties involved in such a upsetting situation we have been thrown into ,no empathy at all throughout the case .
I hope to hear from someone who can look and resolve this issue phone calls needs to be checked and letters looked at as this was never discussed with fees as despite several attempts to get hold of the manager who I dealt with to resolve this I have heard nothing .
20 de maio de 2025
Opinião espontânea
Resposta da Finders International
Dear Lisa,
Thank you for your feedback. We’re sorry to hear that you remain unhappy, and we appreciate that this is a sensitive and emotional matter.
Our CEO and senior team have been in direct contact to discuss your concerns at length. While we respect your right to share your experience, we do wish to clarify that some elements of your review do not align with our records or the agreements in place.
As always, we remain committed to client confidentiality and will not comment further in a public forum.
Best regards,
Finders International
My case was an International case but…
My case was an International case but through Finder's and with help of Betul.Mohseni and Sophie Smith, we were traced and everything has gone successfully .I'm always grateful and thankful.
14 de maio de 2025
Opinião espontânea
Resposta da Finders International
Dear Naomi,
Thank you so much for your kind words and for taking the time to leave a 5-star review! We're delighted to hear your international case was handled smoothly, and we'll be sure to pass your thanks on to Betul and Sophie — they’ll be thrilled to know they made a difference. It was a pleasure working with you, and we're so glad everything went successfully.
Warm regards,
Finders International
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