Fine & Country Opiniões 977

TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I recently purchased a house through Fine & Country, and I couldn’t be more impressed with the level of expertise and customer service they provided. Their professionalism was exceptional througho... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have recently sold my house near Carlisle and was supported through the whole experience with the Fine & Country team in Carlisle . Their service and friendly but professional manner was 2nd to none... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fine & Country sold my house with two offers only two weeks in. Kate did a wonderful job coordinating and managing everything, from the marketing to viewings to answering questions over the several mo... Ver mais

Classificada 1 em 5 estrelas

Totally shocking on two accounts. Fine and Country gives a perception of quality.. grandure however unfortunately it seems like all you get is a sign and marketing like anyone else. I’ve emailed thi... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Imobiliária

Escrito pela empresa

A network of leading, independent estate agents, Fine & Country marries the unrivalled knowledge of local property experts with the technologies, market insight and marketing capabilities of a global brand. With representatives, in over 300 locations across the world, you know that wherever you find the Fine & Country name, you will be receiving the finest local service, upheld to the highest reputation.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

977 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 83% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I recently purchased a house through…

I recently purchased a house through Fine & Country, and I couldn’t be more impressed with the level of expertise and customer service they provided. Their professionalism was exceptional throughout the entire process.
A special thank you to Jade and Sherry, who kept me consistently informed and went above and beyond to ensure everything progressed smoothly. Their support made the experience far less stressful, not only for the sellers but for me as the buyer as well.
I would highly recommend Fine & Country to anyone looking for a reliable and dedicated estate agent.

Amy Wood

10 de março de 2026
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Resposta da Fine & Country

Thank you for taking the time to leave this review Amy. We are pleased to hear you had a great experience and wish to work with you again!

Classificada 5 em 5 estrelas

Brilliant team who care about their Clients

I have recently sold my house near Carlisle and was supported through the whole experience with the Fine & Country team in Carlisle . Their service and friendly but professional manner was 2nd to none. I cannot praise the whole team enough especially Rosie who went the extra mile. I would recommend them to anyone who is in the process of choosing an Estate Agent in Cumberland.

4 de março de 2026
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Resposta da Fine & Country

Thank you for taking the time to leave this review Elsie. We are pleased to hear you had a great experience with Rosie and the team. We hope to work with you again in the future.

Classificada 5 em 5 estrelas

Highly recommended

Fine & Country sold my house with two offers only two weeks in. Kate did a wonderful job coordinating and managing everything, from the marketing to viewings to answering questions over the several months before the completion. She was incredibly kind, helpful, and professional at all times. Highly recommended if you want to sell a property that's a fit for their market (the more unique or rural type). They understand their section of the market very well and how to sell within it.

12 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Thanks Fine and Country

From the start to the finish of the sale Ed, Helen and the team were professional, enthusiastic and a pleasure to deal with. They promised a service over and above the norm and they delivered this for sure, we couldn’t have wished for more.

12 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding service

Outstanding service from Fine and Country. All staff were incredibly kind and efficient without being pushy or intrusive. They genuinely seemed to care. We would highly recommend their services.

28 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous, professional service

They went above the normal standard of what estate agent should. They made constant contact and keep to the promises that they gave, and help us through a very demanding sell. Well done team and a special thank you to Tom for going that extra mile.

17 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Thanks Sheldon

Sheldon was a great help through the selling process particularly as only one of the family was living nearby the property being sold. We relied heavily on updates and his communication about status was always clear and reassuring. From our perspective he seems always to go the extra mile to keep the buyer on board and move the process forward.

1 de fevereiro de 2026
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Resposta da Fine & Country

Thank you for taking the time to leave a review Mark. We are glad to hear you had a great experience with Sheldon. We hope to work with you again in the future.

Classificada 5 em 5 estrelas

Having just exchanged contracts for the…

Having just exchanged contracts for the sale of our property, I cannot thank the Diss office of Fine and Country and in particuar Laura for their/her help and support during what was a rather long and stressful process! I would not hesitate to recommend Fine and Country if you are thinking of selling your house.

22 de janeiro de 2026
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Resposta da Fine & Country

Thank you for taking the time to leave a review David. We are pleased to see you had a great experience with the Fine & Country Diss office, and hope to work with you again in the future.

Classificada 5 em 5 estrelas

Excellent service throughout.

Excellent service throughout.
Patrick was as good as his word and found us buyers very swiftly and Julie who progressed the sale couldn't have been better.
Overall very impressed

1 de julho de 2025
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Resposta da Fine & Country

We are glad to hear you had a excellent experience with Patrick and Julie. We hope to work with you again in the future Roger, and thank you for taking the time to leave a review.

Classificada 1 em 5 estrelas

It just gets worse....

This is my third attempt at resolving the situation. Having been contacted by the local agent last Thursday and accepting responsibility via phone, he kindly agreed to go away and consider a contribution towards the invoice. I was feeling positive that a wrong was going to be put right. Having incurred a bill of £1,000 as a direct result of being let down by Fine & Country, I received an email today offering a £250 contribution to the bill, on the condition that I remove my 1 star review. An absolute insult. I simply asked that the wrong doing was rectified and that the bill was settled, following agreement that Fine & Country were at fault. The email goes on to state that a 1 star review is damaging for the business... I had no hot water nor heat in winter with a young daughter .... Fine & Country you need to shine a light on your ethical practice.

12 de janeiro de 2026
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Resposta da Fine & Country

We’re sorry to hear that you are unhappy Elizabeth. We understand the office involved has already been in contact with you directly. If you would like to escalate your concerns further, please refer to their complaints policy, which outlines the next steps: https://www.fineandcountry.co.uk/marlborough-and-devizes-estate-agents/complaints-procedure

Classificada 5 em 5 estrelas

Professional, friendly & reliable service had a really positive experience…

We had a really positive experience with Fine & Country during the sale of our property, and we couldn’t be happier with the service we received from start to finish.
The team at the Diss branch were professional, friendly and always kept us well informed throughout the process. Communication was excellent and nothing ever felt like too much trouble.
A special thank you to Julie at the Norwich branch, who was also incredibly helpful and supportive along the way.
Selling a property can be stressful, but the team made the whole experience feel smooth and well managed. We would not hesitate to recommend Fine & Country to anyone looking to sell their home.

9 de janeiro de 2026
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Resposta da Fine & Country

Thank you for taking the time to leave a review Tracey. We are so glad you had such a positive experience with Julie and the rest of the Norwich team. We hope to work with you again in the future.

Classificada 5 em 5 estrelas

House Buying Experience

The Fine and Country Diss office have been brilliant during our house buying process. Special mention to Sue and Tania who couldn't have been more informative and helpful!

8 de janeiro de 2026
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Resposta da Fine & Country

We are pleased to hear you had a brilliant experience with Sue, Tania and the rest of the Fine & Country Diss team Phoebe. We hope to work with you again in the future.

Classificada 5 em 5 estrelas

Fine and Country are simply the best

Fine and Country are simply outstanding. They offer a professional, warm and inclusive service. Communication is always high level throughout the company, tracking and monitoring of your property is exceptional from start to finish. As a client, being kept informed, and knowing your property matters is an absolute game changer and adds enormously to client confidence. Fine and Country are superb and value their customers. Helen Lees in particular is a consummate professional. Helen inspires faith and trust, and offers a fresh and friendly approach throughout. Her people skills are simply amazing. along with her outstanding expertise and knowledge. Nothing is ever too much trouble for her, you believe in her ability and her determination to achieve your goal through a sale. I would highly recommend Fine and Country because they all deliver a first class professional service; they get the job done so well. They do what they say they will do. This is rare.

7 de janeiro de 2026
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Resposta da Fine & Country

Thank you for leaving a review Wendy. We are pleased to head you had a great experience with Helen Lees and the rest of the Mid and South Essex team. We hope to work with you again in the future and thank you for choosing Fine & Country.

Classificada 5 em 5 estrelas

F&C West Malling were Fabulous

F&C West Malling. Absolutely Fabulous. So pleased we chose F&C. Michael, Emma and Karen were fantastic. Exceptionally professional every step of the way. Managed to secure full asking price from the first person through the door. Massive shout to Michael Commons who went over and above to get the sale over the line. Communication was second to none. Would always pick up the phone or respond to emails promptly. Managed a difficult situation at a stressful time when all around them others failed. They may not be the cheapest but they certainly are the best. It’s a false economy to go with alternatives. I would not hesitate in recommending them to anyone looking to sell. You will not be disappointed.

17 de dezembro de 2025
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Resposta da Fine & Country

We are pleased to hear you had a fabulous experience with Michael, Emma, Karen and the West Malling team. Thank you for leaving this review and we hope to work with you again in the future.

Classificada 5 em 5 estrelas

House Purchase Diss

We were looking for a house in the Diss area, and Tania from Fine & Country was incredibly patient and helpful throughout the process. She took the time to understand our requirements and showed us properties that were genuinely suitable. We soon found the right house and were able to complete the purchase, and we’re absolutely delighted with our new home.

5 de novembro de 2025
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Resposta da Fine & Country

We are pleased to hear you had a great experience with Tania and the Fine & Country Diss team Elizabeth. We hope to work with you again in the future.

Classificada 5 em 5 estrelas

Fine and Country based in Diss are all…

Fine and Country based in Diss are all very friendly, professional and gave excellent service across the board. Couldn’t rate them higher.

10 de dezembro de 2025
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Resposta da Fine & Country

Thank you for taking the time to leave this review Mr Alastair Sharp. We are please to hear you had a great experience with the Diss office and hope to work with you again in the future.

Classificada 1 em 5 estrelas

Sellers and agents beware !!

My experience with this company has been deeply unsatisfactory and has raised serious concerns regarding professional conduct and transparency.
During the offer stage of a house I had viewed the seller Peter Perera of Perera property investments ltd informed Greg Perrins the agent that he could share with me a previous offer that had been made, the information influenced the amount I then put forward, my offer was excepted but during the exchange in paperwork between solicitors the seller used old paperwork from the previous sale which didn't complete, the price had been elevated by £10,000 when it was told to me by the agent who would have also know that it was incorrect.
This is misrepresentation !
Anyway, this has turned out to be the least of my worries, approximately 9 months after purchasing the house I discovered the property suffers from a infestation of cluster flies and ladybirds.At no point during the purchase process was this matter disclosed to me despite its material relevance.
This is misrepresentation !
working though this I have also discovered the seller to have purchased there new property from fine and country, I mean how convenient is that for everyone !! well everyone except me, they managed to get 2 properties over the finish line no matter what it took or who it damaged!
I expect honesty, clarity, and integrity from any professional and seller involved in a property transaction. regrettable my experience falls considerably short of these standards.
I would strongly advise potential clients to exercise considerable caution and to independently verify any key information provided by this agency.

9 de dezembro de 2025
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Resposta da Fine & Country

Hi Josephine, we are sorry to hear about your experience. We take feedback like this seriously as we strive to ensure our clients feel treated fairly and with respect throughout the buying and selling process. Please could you send us a direct message to marketing@hq.fineandcountry.com so we can investigate this further.

Classificada 5 em 5 estrelas

Professional and friendly

This year, I was in the position of needing to sell our beautiful island home on the death of my husband, a difficult thing to do. Chrissie Taylor at the Fine and Country Isle of Wight office was sensitive to this, and being a ‘newbie’ at selling a property (my husband had always taken on this role in the past), steered me through each stage of the process and gave me the confidence I needed that I could do this. She was friendly and very professional, prompt to respond to written or telephonic communication, and in a difficult market, helped me to land that elusive acceptable offer. This is where Heather Banning, the sales progressor took over, equally professional and responsive. Despite just two parties being involved, it was a challenging five months to exchange, but Heather was tenacious and kept up the pressure to get the sale over the finishing line, towards the end communicating almost daily with my solicitor, the buyer’s law firm and the buyer. She deserves a medal! I would have no hesitation in recommending Fine and Country Isle of Wight for their excellent, friendly and professional service.

3 de dezembro de 2025
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Resposta da Fine & Country

We are pleased to hear you had a great experience with Chrissie, Heather and the Isle of Wight team and hope to work with you again in the future.

Classificada 5 em 5 estrelas

The Diss office

The Diss office - Tania, Sue and the team - made our purchase a very easy process.

27 de novembro de 2025
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Resposta da Fine & Country

We are please to hear you had a great experience with Tania, Sue and the rest of the Diss team. We hope to work again with you in the future.

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