Had two orders from them. First order delivered on time and was perfect. Great experience. Second order wasn’t delivered. Courier messed up. They refunded my money in full quickly and with little fus... Ver mais
A empresa respondeu

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Had two orders from them. First order delivered on time and was perfect. Great experience. Second order wasn’t delivered. Courier messed up. They refunded my money in full quickly and with little fus... Ver mais
A empresa respondeu
Easy to order on the website. plenty of correspondence from when the order was placed to when the order was delivered. 100% recommend and will be ordering again.
A empresa respondeu
Bought a Pitbarrel (PBX) Noel and Sharon know their onions and can’t do enough to help! Great service and phenomenal rubs/sauces. Absolute bonus they also sell pimento wood! Highly recommended
A empresa respondeu
Sauces weren’t particularly great tasting when considering the cost and also very watery in consistency. Same for the rubs - just a bit bland. Just pretty average all told, and no better than cheaper... Ver mais
Escrito pela empresa
FireFly Barbecue is an award-winning British barbecue specialist based in Greater Manchester, UK. Since 2013, we have been crafting competition-grade, all-natural BBQ seasonings, hot sauces, and marinades made without MSG, artificial preservatives, or anti-caking agents, earning 28 Great Taste Awards, NYC Sauce King Grand Champion, and American Royal honours.
As the ultimate one-stop shop for outdoor cooking, backyard pitmasters, and competition cooks, our product range covers every stage of the barbecue experience:
Whether you cook low 'n slow on an offset smoker, sear steaks over a charcoal grill, or glaze ribs in the kitchen, FireFly Barbecue delivers authentic American-style pitmaster flavours with quick UK delivery and dedicated customer support.
A3 Newton Business Park, SK14 4UQ, Hyde, Reino Unido
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I have purchased several items (Primo Grill, Accessories, Meats and Rubs) from FireFly and my experience has been great. Good pricing, fast shipping and great customer service. There my go-to when it comes to BBQ!

Resposta da FireFly Barbecue Limited
Really Great product, my friends all want one now too.. great delivery time.. thank you..

Resposta da FireFly Barbecue Limited
I bought skewers for a monolith rotisserie. When they arrived it looked like the clips which attach the skewers to the rotisserie were missing. I called FireflyBBQ and they explained that the clips should come with the rotisserie, not the skewers. Even though I bought the rotisserie from another supplier, FireflyBBQ said they would contact Monolith Uk on my behalf and sort out the problem. 30 minutes later I received a call from FireflyBBQ to say that Monolith we’re going to send the clips to me directly as soon as they arrived in stock. Top marks to FireflyBBQ for customer support!

Resposta da FireFly Barbecue Limited
I always buy my rubs and sauces from Firefly. Always first class service and the products really elevate my BBQ. It needs all the help it can get.

Resposta da FireFly Barbecue Limited
Really good product
Customer care great ensuring swift delivery and notifications

Resposta da FireFly Barbecue Limited
Always fuss and hassle free ordering from Firefly . Had my meat syringe delivered and first use was on a smoked turkey breast . Not my first order from them and won’t be the last .

Resposta da FireFly Barbecue Limited
Lethal this is on my door step. Such a friendly group , very knowledgeable about anything bbq , great products on sale, and the rubs and sauces are amazing . Cherry competition sauce is the best
Well worth a trip if your into your bbq

Resposta da FireFly Barbecue Limited
Went to these guys for their Swift St Louis ribs as couldn't find at farmfoods. £12.50 delivered next day, amazing ribs!!
Have ordered from them twice,
Sauces are good
Last order arrived with one in three items one of the three items was smashed on arrival,
And after informing them of this there was no resolution offered.
Sauces weren’t particularly great tasting when considering the cost and also very watery in consistency. Same for the rubs - just a bit bland. Just pretty average all told, and no better than cheaper products on Amazon.
Item a lot smaller than standard BBQ rubs (i.e 1/3 the size), but same price. Took nearly 5 days just to ship it. I won't use them again.
Could not be happier with the customer service and product! Highly recommend to anyone.
I recently had an experience with sharon at firefly and I have to say, I was thoroughly impressed. sharon was friendly, patient, and extremely knowledgeable about the BBQs and accessories I was inquiring about. She took the time to listen to what I wanted, answer all of my questions and recommend the correct parts. What really stood out to me was her willingness to go above and beyond to ensure that I was completely satisfied with my purchase. Overall, my experience with firefly was excellent, and I would highly recommend them to anyone in need of assistance.
Actually bought twice from FFB now, once for a friend which I managed as a surprise for their 40th and once for myself recently for some replacement parts for my Monolith Classic.
Each time the service, communication and support has been exceptional.
Most recently they prevented me from buying something wrong for my classic as I had assumed something which turned out to be wrong.
Fantastic company, essentially moving forward if it's BBQ related and I can buy it here I will before trying anywhere else.
Love it.
Order took 3 weeks to arrive, chased company many times, they blamed the delivery company. I contacted delivery company directly (Parcelforce) using tracking info provided and they confirmed order had not been received from firefly. Untrustworthy drop shippers. No apology or compensation offered, avoid,
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