Looks like all recent reviews are the same, purchased these Jan 2023, now 2 have gone faulty, constantly going off when there is no smoke or heat. The two faulty ones no longer have a flashing green l... Ver mais
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Leia as opiniões dos outros
Alarms arrived super fast. Very easy to connect together and install. 5 stars for the buying experience and getting them set up. The alarms work when using the test remote, loud enough to be hea... Ver mais
Quickly and efficiently delivered. Easy to follow instructions and the double sided stick-ons seem to work well (so far). A little fiddly to re-attach smoke and heat detector units to brackets wh... Ver mais
Not impressed. Installed Firelink Direct alarms in 2022, now in 2025 one keeps beeping every few minutes, obviously no smoke and the batteries are irreplaceable. The date of expiry showing on base is... Ver mais
Informações sobre a empresa
- Fornecedor de alarmes de incêndio
- Loja de Equipamento contra incêndios
- Fornecedor de sistemas de protecção contra incêndios
Sobre Firelink Direct
Escrito pela empresa
Firelink Direct supply wireless interlinked smoke and heat alarms to homeowners accross the UK.
Our easy to use website is particularly useful for homeowners who are purchasing alarms to comply with the updated Scottish Fire Safety Legislation.
Visit our site today and click "Get started" to get a custom quote in under 30 seconds
Informações de contacto
Office 1, Technology House, 9 Newton Place, G3 7PR, Glasgow, Reino Unido
- 0800 464 7479
- hello@firelinkdirect.co.uk
- firelinkdirect.co.uk
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very good service
Easy to order. Good value for money and fast delivery. Everything worked as per instructions. Only minor quibble would be the size of the fixing screws which need to be a bit bigger to grip on the supplied rawlplugs.
Delighted
Website was easy to use and order was delivered within a couple of days. Alarms are very well designed and straightforward to install, particularly with the aid of the video. The only minor and hopefully constructive criticism is that at the time of ordering it would have been comforting to have been given an indication of the delivery date but all in all I am delighted with the product.
Very efficient service
Very efficient service. Alarms are simple to set up but the back of the units are a bit fiddly to get back on.
Easy link smoke alarms
Package arrived as expected.
Interlinking of smoke alarms was easy as per the instructions.
One point to note - the Carbon Monoxide detector was not interlink-able, even after checking with them. It just isn't.
Otherwise a good purchase.
Very prompt delivery
Very prompt delivery. Products as described and good quality.
Interlinked Alarms
Alarms arrived 2 days after dispatch. Recommended by a family member. Good design. Easy to link and test.
Fire alarm
Fairly easy to set up, however it tells you in the instructions that the red light flashes when set up . It's actually a green light that flashes. We had to phone the company and they confirmed it was a mistake in the instruction manual.
linked smoke/heat alarms
the installation of the alarms I found to be very easy.
The staff were very helpful when I phoned.
Easy to set up
Easy to set up.
Really difficult to install could not remove the fixing plate from the alarms and double sided tape only works on smooth surface
Very clear and concise help and instructions.
Very clear and concise help and instructions. The kit arrived on time and everything. So pleased with it that I am about to buy another kit for another property.
3rd set ordered.
Very easy to order, 3rd set ordered for family.No problem setting up and putting on ceiling. Good price.
Super easy to install
Simple to install and link
Simple to install and link, comes with 3m double sided adhesives making installation even easier. Screw and rawplug also supplied. Was unboxed with install and setup complete in under 20mins. House now compliant and home insurance valid.
Easy to link up and install
Easy to link up and install. Instructional video very clear and helpful.
Delivered items ahead of time under budget
Can’t fault a second of the dealings I had with firelink, Utter perfection from the very beginning.
Okay but wouldn't bother with the remote
I ordered smoke alarms, heat alarm and carbon monoxide alarm. They arrived after about a week, and before opening the box it was beeping. One of the alarms was going off.
On setting up I reset them and hoped the alarm wasn't faulty. Unfortunately I couldn't get the hand control to link them, it appeared to be faulty.
I wrote to Firelink Direct and they responded very quickly, which I thought was great. However they suggested I send the alarms back, it seems at my expense, and they would see if they could repair them.
I was astounded that I have bought new alarms, not used, straight out of the box, may have been faulty, and their first thought is not to replace at their expense, but to repair.
I experimented some more with the main problem, which seemed to be the remote control, which wouldn't successfully interconnect the alarms. It turns out you don't need the remote to connect them, so people could save themselves some money by not buying one. It's not something you're going to use often anyway. The company don't make this clear on the website, where it guides you into purchasing one when you answer their questions.
I got the alarms linked and so far the one that beeped in the box seems to be okay.
Overall I am happy to have the alarms up and working, but not thrilled at all with the company policy of expecting customers to pay to return new items for repair.
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