Recently switched from vaping to nicotine pouches and found them hard to get at local supermarkets for a decent price. I discovered this site online and was blown away by the huge selection. Even be... Ver mais
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Leia as opiniões dos outros
Absolutely thrilled with my purchase from First Line Pods! I used the 50% discount code **firstlinepods35** and got an amazing deal. The pods work perfectly, the quality is top-notch, and shipping was... Ver mais
A empresa respondeu
The internet as a retail environment is full of junk. The FLP guys are what good looks like. No nonsense website, (always) up-to-date listing of products that are (really) available, crap-free of ads... Ver mais
I put in my first order with PayPal on the site but the weren’t set up for it yet and refunded me then I payed by bank transfer and the order arrived very quickly. I have had good communication via em... Ver mais
Informações sobre a empresa
Escrito pela empresa
Pouch Line is a modern Nicotine Pouch retailer offering a clean, smoke-free alternative designed for clarity, convenience and a new generation of health-conscious users. Established in 2019, it became the first online retail & distributor of the new modern smokeless products in the United Kingdom. Our aim is to redefine nicotine for the modern age - cleaner, smarter, and designed to fit seamlessly into everyday life. Our vision is a future where nicotine is smoke-free, stigma-free, and delivered with style, simplicity, and intention.
Informações de contacto
Sheffield, Reino Unido
- 07904858487
- info@firstlinepods.co.uk
- firstlinepods.co.uk
4,7
Excelente
355 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 14 horas
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Exceptional
Been using first line pods for years. Always great flavours quality products. Excellent service. I would highly recommend. Five stars all the way.
17 de junho de 2025
Resposta da pouchline
Thank you for your honest feedback :)
- pouchline
Great price
Great price, great service, fast delivery and excellent product. You couldn't ask for more!
22 de maio de 2025
Resposta da pouchline
Thank you for your honest feedback :)
- pouchline
Says my order has been delivered but…
Says my order has been delivered but post office hasn’t received I have emailed and messaged no reply I also used website chat bot and it is useless. Please what ever you do not order from these guys just spend your money else where total fraud. 😡
15 de junho de 2025
Opinião espontânea
Resposta da pouchline
Hi,
We are terribly upset that you have left this untruthful review without letting us investigate your order.
To provide full context regarding this review:
The customer placed their order on the 8th of June, and it was shipped on the 9th. The customer then requested, via the Royal Mail website, for the parcel to be delivered to a Post Office branch for collection. According to the tracking information, the item was delivered to the Post Office on the 10th.
The customer contacted our Live Chat on the 15th of June, immediately requesting a refund and stating, “Left a nasty review as you can’t give refund,” before we had any opportunity to respond.
Contrary to the review, we did not receive any emails or prior messages—only the Live Chat message on the 15th.
We responded to the customer, explaining that we would investigate the situation with Royal Mail and follow up on Monday, as Royal Mail customer service was closed on Sunday.
The customer declined any resolution or time for us to investigate further and has since left this review.
We will contact Royal Mail tomorrow and find out more regarding the situation.
Edit: We have contacted Royal Mail, They've confirmed that the parcel was delivered to the Merton Park Parade Post office on the 10th June, The post office it was delivered to has also confirmed that they have and received the parcel, and if not collected, will be returned to sender after 18 days of the parcel arriving
Resposta da pouchline
Thank you for your honest feedback :)
- pouchline
Brilliant
Brilliant, website easy to use even for me as a technophobe,great price's, the cheapest ive been able to find as yet!! and my items were posted to me within a few days!! I would highly recommend!!!
25 de abril de 2025
Resposta da pouchline
Thank you for your honest feedback :)
- pouchline
Please don’t order here!
Please don’t order here!! I had to wait for over 2 months before I received my order and when I finally received the package, it turned out that the pouches where already past the expiry date. After trying to contact the customer service I didn’t get any response. So be wise and don’t order here.
14 de abril de 2025
Opinião espontânea
Resposta da pouchline
Please reach out to us directly at support@firstlinepods.co.uk with your order number so we can make this right for you.
At this moment in time we do not see any order number attached to your review so we are unable to investigate this further.
We’re committed to resolving this issue and restoring your trust in us.
Very good service and products
14 de abril de 2025
Opinião espontânea
Resposta da pouchline
Thank you for your honest feedback :)
- pouchline
Great service given
Very pleased with the service that I received
Fast delivery and great communication
I will be returning
I highly recommend purchasing from first line Pods
28 de março de 2025
Resposta da pouchline
Thank you for your honest feedback :)
- pouchline
Resposta da pouchline
Thank you for your honest feedback :)
- pouchline
My order didn’t arrive and I’ve heard…
My order didn’t arrive and I’ve heard nothing back.
24 de março de 2025
Resposta da pouchline
We’re really sorry to hear about your experience and completely understand your frustration. We can confirm your order has now been delivered.
We’ve also responded to your original message and would love the chance to make this right.
Please feel free to reach out to us directly at support@firstlinepods.co.uk if there’s anything more we can do to help.
Lack of communication
Sent a couple of emails regarding undelivered package and no reply.
28 de março de 2025
Opinião espontânea
Resposta da pouchline
We’re very sorry to hear about your experience and sincerely apologise for the lack of communication. This is not the level of service we aim to provide.
Please know that we take this seriously and would like to resolve the issue as quickly as possible. Could you contact us directly at info@firstlinepods.co.uk so we can investigate your undelivered package and make things right?
Thank you for your patience, and we hope to resolve this for you promptly.
Good prices
6 de março de 2025
Opinião espontânea
Resposta da pouchline
Thank you for your honest feedback :)
- pouchline
Good price and service- free samples… best online
Good price and service- free samples always appreciated
20 de fevereiro de 2025
Resposta da pouchline
Thank you for your honest feedback :)
- pouchline
Arived quickly
17 de fevereiro de 2025
Resposta da pouchline
Thank you for your honest feedback :)
- pouchline
Resposta da pouchline
Thank you for your honest feedback :)
- pouchline
Very good variety of flavours…
Very good variety of flavours especially pablos are my favorite with them being cheaper aswell
26 de fevereiro de 2025
Opinião espontânea
Resposta da pouchline
Thank you for your honest feedback :)
- pouchline
Wrong items
Hi, I keep getting sent the wrong items. I have been ordering Killa Dark Cherry 13.2mg, but I keep getting sent the 50mg pouches. I now have aprrox 40 packs of the 50mg which I can’t use and none of the normal ones!
28 de janeiro de 2025
Resposta da pouchline
We are sorry to hear you received the wrong items. Please contact our support team and we can get this resolved for you as soon as possible.
support@firstlinepods.co.uk
A great company with the great products…
A great company with the great products Ive been buying of First Line Pods for years and its always a good experience wouldn’t go to any other supplier :)
ps Maggie Jamaican Kola is the GOAT
4 de fevereiro de 2025
Opinião espontânea
Resposta da pouchline
Thank you!
Resposta da pouchline
Thank you !!
My latest order had different packaging…
My latest order had different packaging (in danish I think). It doesn’t seem like the nicotine content is the same as my previous orders. I don’t really feel anything much apart from the flavour. My son is a regular consumer and thought the same thing. A bit disappointed. Sorry for the bad feedback.
There’s no expiry date, so maybe they were out of date.
Matt
30 de dezembro de 2024
Resposta da pouchline
Products can have different packaging depending on the production batch and the country of manufacturing.
The products contents are the exact same however there can be a small chance the items were faulty.
Please contact our support team. We’d be more than happy to send you some free extra items.
support@firstlinepods.co.uk
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