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pouchline Opiniões 355

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TrustScore: 4.5 em 5

4,7

Serviço de e-commerce
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Recently switched from vaping to nicotine pouches and found them hard to get at local supermarkets for a decent price. I discovered this site online and was blown away by the huge selection. Even be... Ver mais

Classificada 5 em 5 estrelas

Absolutely thrilled with my purchase from First Line Pods! I used the 50% discount code **firstlinepods35** and got an amazing deal. The pods work perfectly, the quality is top-notch, and shipping was... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The internet as a retail environment is full of junk. The FLP guys are what good looks like. No nonsense website, (always) up-to-date listing of products that are (really) available, crap-free of ads... Ver mais

Classificada 5 em 5 estrelas

I put in my first order with PayPal on the site but the weren’t set up for it yet and refunded me then I payed by bank transfer and the order arrived very quickly. I have had good communication via em... Ver mais

Informações sobre a empresa

  1. Serviço de e-commerce
  2. Tabacaria
  3. Loja de cigarros eletrónicos

Escrito pela empresa

Pouch Line is a modern Nicotine Pouch retailer offering a clean, smoke-free alternative designed for clarity, convenience and a new generation of health-conscious users. Established in 2019, it became the first online retail & distributor of the new modern smokeless products in the United Kingdom. Our aim is to redefine nicotine for the modern age - cleaner, smarter, and designed to fit seamlessly into everyday life. Our vision is a future where nicotine is smoke-free, stigma-free, and delivered with style, simplicity, and intention.

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

355 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 5 em 5 estrelas

The #1 site for nicotine pouches

Been ordering pouches from here for a while now, great prices and fast delivery.

And they always give me a bonus pack ! (which blew my f**kin head off last time)

5 de julho de 2024
Opinião espontânea
logótipo da pouchline

Resposta da pouchline

Thank you for your 5 star review!

Classificada 1 em 5 estrelas

Where’s my Pablo

Regular customer, only once or twice has an order been delayed. But this time ordered on Monday ahead of holiday on Saturday, paid the fast delivery and still haven’t received anything (9 days). Shame because normally no problem at all but this time it’s really been poor.

If there’s a problem with order that’s sound, but what’s is frustrating the customer support email. No reply, sent 3 or 4 emails and nowt. This was the same case for an order a while back, they did eventually send it but no communication whatsoever.

Also again if they have a problem with order that’s completely understandable, but have a refund process or something, they’re sitting with my money and I’ve not received anything hahahah.

17 de junho de 2024
Opinião espontânea
logótipo da pouchline

Resposta da pouchline

Thank you for your feedback and for being a regular customer. We sincerely apologize for the significant delay you experienced with your recent order. We understand your frustration with the late delivery, especially given the holiday period and the fact that you paid for expedited shipping.

We are glad to confirm that your order has now been delivered.

We also understand your concern regarding the lack of communication from our customer support team. We strive to respond to all inquiries promptly and apologize for the delay in this instance. We are currently reviewing our customer support processes to improve response times and ensure better communication with our customers.

We appreciate your understanding and patience. We value your business and will continue to work on improving our delivery services and customer support

Classificada 2 em 5 estrelas

I ordered a mystery 10 pack from this…

I ordered a mystery 10 pack from this website for the first time, delivery was pretty quick but as I was going through them 2 of them was out of date by 5 months, I tried emailing them twice to give them a chance to rectify this and I got no reply. Other than that the rest of them was great really a shame as I will not be ordering again.

9 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Everything is a lot cheaper than…

Everything is a lot cheaper than anywhere else they provide you with a way of generating income just through a link and they've just got me 5% of for saying a couple sentences, great website 👍

29 de abril de 2024
Opinião espontânea
logótipo da pouchline

Resposta da pouchline

Thank you for your review!

Classificada 5 em 5 estrelas

Will definitely purchase again

Fast delivery, great price, amazing range of products asked for a tub to be added via email, expected to be charged and they added it free of charge

7 de março de 2024
logótipo da pouchline

Resposta da pouchline

Thank you for your review!

Classificada 1 em 5 estrelas

1/10

didnt reply back to any of my emails, sent me expired nicotine pouches (broke v easily) twice. dont recommend

28 de dezembro de 2023

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