Solid experience! I've purchased three motorcycle jackets in 3 years from 3 separate companies. First Manufacturing has been the highest quality of my casual wear, and darn close to my race leat... Ver mais
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Leia as opiniões dos outros
I've been using First Manufacturing products for years and I've never come across a product that didn't fit like I thought, wear like I thought, or perform contrary to how I thought. With a variety of... Ver mais
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First MFG Co reached out to me to become a collaborator with them. I’ve wanted this since I began making content on TikTok/IG. They’ve been absolutely fantastic to work with! And super understanda... Ver mais
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I have purchased 3 items from 1st . A coat and 2 vests. There customer service is amazing . I screwed up sizing on both vests and ordered to small. They let me return both of my vests and sent out the... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Making motorcycle apparels, leather jackets, vests, belts, bags and gears for hard working people at an honest price since 1987.
Informações de contacto
3800 Oceanside Rd W, 11572, Oceanside, Estados Unidos da América
- 800 537 3030
- orders@firstmfg.com
- firstmfg.com
4,6
Excelente
107 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Don’t waste your time or money
Don’t waste your time or money. Took 6 weeks to get here . When it did arrive the order was wrong . Had to ship it back and wait ANOTHER month+ to get the new one . Horrible customer service also. Would not recommend.
19 de julho de 2024
Opinião espontânea
Resposta da First Manufacturing Co
We understand your frustration and sincerely apologize for the delays and inconvenience you experienced with your order.
At the time of your purchase, we were handling a very high volume of preorders, which caused delays on our end. While we understand this does not take away from your experience, we truly appreciate your patience and apologize for the inconvenience.
We have also tried reaching out to you via email and would appreciate the opportunity to assist further. Please get back to us, and we will do our best to improve your experience and make things right.
BAD company & even WORSE customer service
Made a purchase on their site. Got email item shipping UPS with tracking number, which was quickly changed to shipment cancelled. A phone call from them something about item is being shipped from their factory. A month later no vest, unreturned emails and my request for cancellation ignored. Horrible customer service.
AVOID THIS SO CALLED COMPANY!!!
18 de junho de 2024
Opinião espontânea
Resposta da First Manufacturing Co
We understand your frustration and sincerely apologize for the inconvenience you experienced.
I checked your order details and found that the item was a preorder. The shipping label was generated by mistake and was canceled immediately after. We understand how this could have caused confusion and concern, and we apologize for the lack of clarity.
I have also reached out to you via email. Please reply to that email so we can discuss your concerns and do our best to resolve the issue to your satisfaction.
I recently bought a $200 vest from…
I recently bought a $200 vest from them. I have bought multiple items from them in the past but this item in particular was supposed to be a gift. I had it mailed to my address. There was a picture taken that it was mailed to my address come to find out the package was stolen so I called last week and speak to some men and he says that I would get a refund after they investigate with the shipper about the package today I called back to speak to Jason and he says that since it was delivered they can’t help me getting my money back. He did offer to send another one but as it’s a gift, I do not need it, so now I am out $200 with that being said I will not be shopping with them anymore considering I was a loyal customer and bought multiple items from them.
6 de abril de 2023
Opinião espontânea
Resposta da First Manufacturing Co
This is definitely not the kind of experience we want any of our customers to have, especially a loyal customer who has supported us over the years.
I’m currently unable to locate your order details from the information available here. I have reached out to you via email; please reply with your order details so I can personally review the situation and see how we can assist in making your experience smoother.
We truly appreciate your past support and would like the opportunity to help.
Horrible experience!
Horrible experience!
Please don’t support this Outfit. They’ve changed up where they manf (overseas now) , the wait is never the few weeks they say. The boats are 6-9 months to get over here !
Customer Service is , well, non existent.. once the “check is cashed” your screwed ..and you won’t even know it till after they’ve held your money for 7 months.. shop elsewhere please
7 de julho de 2021
Opinião espontânea
Resposta da First Manufacturing Co
We sincerely apologize for the delayed response, as this is quite an old review. I’m currently unable to pull up your order details from the information available here.
If there is anything we can do to improve your experience, please reach out to us at orders@firstmfg.com with your order details. I will personally look into the matter and do my best to help resolve any concerns you may have.
Top quality
Top quality. I've worked with leather and can say that the leather, and even the thread and zippers, are of as good as it gets. As for style, even with the armor in people have assumed that is was just a great looking jacket that I was wearing and didn't assume that I had a bike parked nearby. Most comfortable jacket (of any style) that I own.
24 de junho de 2021
Opinião espontânea
Resposta da First Manufacturing Co
Thank you so much for sharing your experience! We’re thrilled to hear that you appreciate the quality of our leather, stitching, zippers, and overall craftsmanship. It’s great to know that your jacket delivers both style and comfort while providing the protection you need.
We truly appreciate your support and are glad to be part of your riding journey. Enjoy the miles ahead!
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