Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Both Phil and Chris, from the Edinburgh branch, were fantastic to deal with. They took the the time to understand our needs and provided great customer service. Definitely recommend Fitshop to any... Ver mais
A empresa respondeu
Needed to amend an order and cancel 1 of 2 items Nathan reassured me that would be processed and only 1 of the 2 items would be dispatched and order updated for me to receive a partial refund. I wo... Ver mais
A empresa respondeu
Had a great experience at Fitshop Leeds. Massive thanks to Dale and Zen for all their help. They were both really friendly, knowledgeable, and took the time to answer all my questions without maki... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamento fitness
- Grossista de equipamento fitness
- Ciclismo indoor
- Loja de artigos desportivos
- Loja de acessórios para ténis de mesa
Sobre Fitshop UK
Escrito pela empresa
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Informações de contacto
3 Rutherglen Links, G73 1DF, Glasgow, Reino Unido
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4,6
Excelente
12 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very Pleased
I bought a Reebok step board from Fitshop...lowest price I could find. Deliverey in a few days... no issues what so ever. Deffo Recommend.
29 de junho de 2026
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent service by Leon
Excellent service by Leon, highly recommended, 5 star.
28 de junho de 2026
Opinião espontânea
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Brilliant service Leon sorted us out
Brilliant service Leon sorted us out
28 de junho de 2026
Opinião espontânea
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Brilliant service Leon sorted us out
Brilliant service Leon sorted us out
28 de junho de 2026
Opinião espontânea
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
The shop has a good set up and the…
The shop has a good set up and the staff are nice and friendly and very helpful,would recommed to anybody who wants some home gym equipment.
28 de junho de 2026
Opinião espontânea
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent staff very informative great…
Excellent staff very informative great service
28 de junho de 2026
Opinião espontânea
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Senti was very helpful and…
Senti was very helpful and knowledgeable of the different equipment in store .He had good customer care and experience I was going to order the machine on amazon but he told me the benifit of buying a trusted brand which lasts longer and is of better quality.
27 de junho de 2026
Opinião espontânea
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Zen was really helpful and patient
Zen was really helpful and patient. Good service
27 de junho de 2026
Opinião espontânea
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Enjoyable experience testing treadmills…
Enjoyable experience testing treadmills at the Leeds Store. A comprehensive range of high quality equipment which Dale demonstrated for me. Will return to buy more equipment in due course. Thanks Dale
27 de junho de 2026
Opinião espontânea
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Thanks you for your patience and…
Thanks you for your patience and knowledge!
27 de junho de 2026
Opinião espontânea
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Zen was informative and helpful thanks…
Zen was informative and helpful thanks you
27 de junho de 2026
Opinião espontânea
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Zen was very helpful and informative
Zen was very helpful and informative
27 de junho de 2026
Opinião espontânea
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Fab store
Fab store, super helpful guy Ben!
Great stock and machines
Knowledgeable guys
27 de junho de 2026
Opinião espontânea
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
friendly advice and very helpful
27 de junho de 2026
Opinião espontânea
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service
Great service from Ammaarah. Very quick to solve my issue - their live chat service is great.
27 de junho de 2026
Opinião espontânea
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Dreadful
Ordered four kettlebells from them recently - rubbish quality. The rubber labels were pealing off in the box due to the glue degrading. They were also different to the kettlebells in the photo shown on their website. I suspect I got an older model that had been stored Somewhere hot for years.
Customer services refused to let me return to the local store as “they did not have space”. Can’t face waiting for a courier for a 50kgs of parcels. They did helpfully suggest reglueing the rubber back down.
Customer services take days to reply to every email, even if you reply to them instantly. No reply to the last three emails.
I posted a one star review on their own website seven days ago which they haven't published - explains why every product they sells seems to have glowing 4/5 star reviews from happy customers.
They’ve stopped replying to me know.
Avoid their online store. If you must buy from them use their stores so you can see what your getting - the Nottingham one has previously been very good.
18 de junho de 2026
Opinião espontânea
Resposta da Fitshop UK
Dear Customer,
We're sorry to hear that you remain dissatisfied with your experience.
When you first contacted us on 11th June regarding the adhesive on some of the kettlebell badges, we responded promptly and requested photographs so we could assess the issue. After reviewing the images you provided, we offered you two resolutions: either a full replacement of the affected products or, if you preferred to keep them, a partial refund to reflect the cosmetic nature of the issue.
You replied requesting a 50% refund. Unfortunately, this is not a level of compensation we would be able to offer for cosmetic damage, however we reiterated that we were happy to arrange a full replacement instead.
To clarify, our replacement process does not require customers to arrange their own courier. We would organise the collection of the faulty products and dispatch the replacements once collected. We have not received a response to our replacement offer, nor have we received photographs of all of the products you have stated are affected, so we have been unable to progress this further.
We would also like to address your comments regarding product reviews. All reviews submitted to our website are manually moderated before publication to ensure they do not contain offensive or inappropriate content. This manual process can occasionally result in a short delay before reviews appear, regardless of whether they are positive or negative.
Finally, we note that this same review has been posted twice within minutes of each other, so we are providing the same response to both to ensure the facts are accurately represented.
Our offer to resolve this matter by replacing the affected products remains open, and we would be pleased to assist you in completing this process should you wish to proceed.
Kind regards
Fitshop Team
Excellent service.
26 de junho de 2026
Opinião espontânea
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great help and advice from Zen on…
Great help and advice from Zen on kettlebell training
26 de junho de 2026
Opinião espontânea
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
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