Five Below Opiniões 305

We had the BEST experience with Danny at the Pismo Beach store! He went above and beyond to try and locate items for me. Even offered to check surrounding stores and then contacted me twice that day with updates on inventory from those 2 stores. Rarely is customer service at the forefront of business these days but Danny has our business going forward! What a great store manager leading by example!

Walked in. Was not greeted at all. I was hesitant to talk to the employee because she was on her phone and talking to a friend. I asked about my online order I ordered 4 hours ago and she said she didn’t know and she will look into it, as she proceeded to talk to her friend. I told her I would wait for it to be ready. About 20 minutes later another employee walked out with my order. The other employee was still talking to her friend and being very rude. Left and will not return to this location.

I went to the store 42 S.State in Chicago and loved the store and the cashierJacarra was so friendly and polite and I'm going to go back to that 5 and below it's near my home and I'm 68years old and I got a bag to put all my stuff in i purchased for my grand girls and i

Hate to say it because prices are raised but I love the variety. Great for gifting!

I love this store! Every time I come to this store I can’t just go in and look around. I always walk out with something.

I went in to return some items that I would regularly not even attempt to return. I warned the employee at the register of that preemptively and clarified that I really only wanted to exchange the pants I lost the receipt for (but still had the tags), as I wanted the same pants, just different size...reasonable enough, I thought. Now, with a lot of life transitions and big obligations lately, I let my returns sit for far too long in a bin in my bedroom, which is why I was fully ready to be told I cannot return some of the items, not a problem, but it would eat me up if I didn't at least try before tossing them as I was still in the 90 day window I read of online and had the receipts. Mind you, I wouldn't even bother returning 75% of these items, but I lost my wit's end when LITERALLY the last of every electronic I ever purchased from this place had broke in an extreme fashion. I read online that you could return defective items, so, well, I was going to give it a shot because even my Dollar Tree products are still going strong and I thought that this company should be held responsible for their extremely poor products being that not 1, not 2, not 3, but 4 of 4 electronics I'd ever bought from here didn't even last 3 months. So the manager comes to approve or deny the returns, and instead of simply saying, no, or like most places, asking why I'd like to return or if there was something wrong with the item, she verbally projects how I "used this item for months," and "clearly dropped that item." Honey, why on Earth would someone use something so cheap for MONTHS and then try to return it in it's original packaging with the receipt later on? It was a light strip that I didn't realize needed to be plugged into the wall until AFTER I opened the bottom of the box and I needed a cordless battery powered one. Yes, I let time slip by, but I was still within the window, and like I said, I would have taken 'no' without question instead of being berated in third person in front of my face as a line of customers grows behind me and watches it take place. The other defective item was a phone remote that I waited over a month to unbox because I knew I didn't want to return it, only to find out from the jump that it didn't even work! It didn't scroll up and down through videos as described and only had the capability of taking me to the home page, don't know what help that does me. I could have literally shown this to her face as I had connected it to my phone previously and could show the malfunction, but didn't want to make people behind me wait for such a dumb cause, and she didn't even speak to me anyways to allow me to explain or defend myself, she just spoke about me constructing several narratives in front of me lol. The last item was the biggest stretch, and I knew that, but I was already taking the trip and it bothered me that it broke in such a short time through no fault of my own. The item was a car phone charger and it literally broke into 3 pieces one day, like I’m not talking unscrewed or fell apart in a way that could be put back together, no, this thing literally broke from the circuit, as in, if I could fix it, I would need a soldering tool. Now, seeing how I have a car phone charger from walmart from about 10 years ago that costed $5, I figured that it wouldn’t be such a wild expectation for this charger to last me more than 3 months and that the employee I encountered would understand that the degree of the breaking was clearly faulty manufacturing. No, this was the one I “clearly dropped.” I wouldn’t have tried to return this item if I didn’t have the original receipt that clearly indicated the description of the item (as I didn’t have the original packaging anymore because I had no intention of returning), if the return policy did not clearly outline ”or if it’s a defective item with receipt” as it seems this wasn’t an unusual occurence with their products and would be no biggie to return, and if my solar panel that I had bought not even 3 months ago from then had not literally just busted off the side of it’s structure and ejected its internal contents. That was really my last straw and I was going to see if I could really return a defective item as I had never tried to with the solar panel and had wished that I had. All this being said, I really can’t believe I took the time to write such a long review over $17 worth of product, but geez that lady really made me feel degraded. If I ever return to a five below, it will only be for clothes as I can’t trust that the rest won’t break (but I guess we’ll see if these pants make it through the washer and dryer first lol), and it will definitely not be from this location. Shame on you, Five Below.

Because I was trying to call for a squishy dumpling and no answer

Went to Millville NJ location. Can’t thank Luis the manager enough!! He helped me with no questions asked. Went out of his way to make sure I got what I needed.
Thank you so much Luis!!

The pillowpods wireless earbuds that can be bought at 5 below are the absolute worst wireless earbuds that have ever been designed. Other earbuds you could buy here, corded or wireless, are all better in every single possible way. The pillowpods fit into your ears uncomfortably and are EXTREMELY touch sensitive. (pausing and closing any active media with the slightest brush) They also have the worst battery life and range of any wireless earbuds, I get not even 10 ft away and they lose connection, and charging them in the magnetic charging case for HOURS results in about 25 minutes of inconsistent playtime, with one or both earbuds often turning off due to them both not simultaneously charging. Lots of good products at 5 below, especially if you want extremely unhealthy snacks, but I had to go out of my way to warn you of these absolutely bullshit wireless earbuds.

Robin did a great job helping with purchasing toys for my 3 grandchild. She went out of her way to find out prices for us and to get toys off of the top shelf. She was very kind and sweet to them. My grandchildren were very happy while shopping at Five Below. .

The Store Manager Brianna at 7739 W Bell, Peoria, AZ, was amazing from helping me navigate the store to solving issues with my shopping issues. A true asset to a delightful shopping experience 5 stars. thank you Eloise L.

my one star is because I have been trying to find out why the gifts cards I purchase had no money on them. I have been emailing your customer service I sent a copy of my receipt also a copy of my credit card statement showing the transaction. And the back of the cards that my granddaughter sent me when she got to store and found no money on them. So upset this can not be fixed my this company!!!

Terrible DO NOT BUY ONLINE. We placed an online order for Christmas and out of the 62 items ordered we received 12 items. Putting aside the issue of the missing 40 items, it is almost impossible to get a refund. Its been 13 days since the initial request and they are still "investigating" the issue. The problem is this specific store never picks up their phone and i have images to prove that it was never delivered. We even asked when checking out whether we would get a refund. They said we would but nothing.

I gave the cashier my money in his hand, he put my money, change and receipt on the counter and said have a nice day as he ran to the next register.. like if I put it in your hand why can't you do the same.. Then he said I can't give you back no chain cause they didn't have none. Then there was nothing there under $5- Like I don't even know why it's called that!!

The company needs to change its name or five and above since they raised their prices on everything. There is nothing $5 and under. Bad quality yet they keep raising prices

I WENT TO THE FIVE BELOW STORE AT 1840 HANES MALL BOULEVARD WINSTON SALEM NC 27103 "STORE NUMBER 00618" AT 3:20pm I BOUGHT EAR BUDS AND A TYPE C CORD WHEN I WENT TO CHECK OUT THE WOMIN AT THE SELF CHECK OUT COUNTER ASK IF I NEED HELP CHECKING OUT BEFORE I COULD ANSWER EITHER YES OR NO SHE TOOK MY ITEMS SCANNED AND PLACE IT IN THE BAG I TOLD HER DO YOU WANT TO TAKE THE MONEY OUT MY WALLET TO SO YOU CAN PAY FOR IT SHE SAYS NO IT HER JOB TO ASSIST PEOPLE AT THE CHECKOUT THE PROBLEM I HAVE IS ALMOST THE SAME TIME A MAN AND WOMEN ARRIVED AT THE CHECKOUT SHE ASK THEM IF THE NEEDED HELP THEY SAID NO AND SHE DID NOT ASSIST THEM NOW WHY WAS I SINGLED OUT I AM GUESSING MY APPEARANCE

The store has a lot of items which is nice but a lot of the items are over $5. The store should be called $35 below. I bought just a few items and I spent $65 so fast. The items are better quality than dollar Tree but it's pricey here. The cashiers were friendly. The plain clothes security dressed in black were annoying! they follow you all around the store so they stand out!!. They have some generic brands for their perfumes. You have to use a wheeled rolling basket to shop which is hard for me since I have health issues. They only had 2 or 3 shopping carts so they go fast. They need to invest in more shopping carts, if they had, I would of stayed longer.

Five Below has officially lost its mind. Not only do they expect you to check yourself out now (because apparently paying customers are also employees?), but you have to pay for your own bags too! I just spent around $50 in there… yeah, I know it’s all cheap junk, that’s on me… but then to be told I have to buy a bag to carry my cheap junk home? Absolutely ridiculous. The prices keep creeping up while the service and experience keep going down. I didn’t realize “Five Below” referred to their customer service rating.

First of all your store at 1123 S Federal Highway Pompano Beach Fla 33062
You have two amazing young people, that work hard together and make the store visit worth coming to visit. The young lady name is Olivia, and the young man is Roquavion, they are the best they deserve a raise. And the store is so very clean and everything is easy to find. My experience yesterday was amazing with them both.
Thank you, SW

o who It may Concern,

My name is Tanai and I am a concerned customer. On 10/19, approximately 1:09pm I sat in the car while my 11 year old daughter when into one of your stores located at 5628 The alameda Baltimore Md 21239. When My daughter came out the store and enter the car she was holding a book that she purchased along with her receipt and her bank card. She stated that there was a gentleman in the store that made her feel uncomfortable. I questioned her and asked her if it was a random gentleman or someone that works there. She stated that it was someone that works there. She stated that the gentlemen followed her around the store and cornered her in an aisle where she couldn't move and asked her was she buying anything. I entered the store with my 11 year old to asked her to point out the gentleman. She pointed to the security guard. I asked him why did he follow her, corner her and block her from moving out the aisle, and questioned her if she was buying anything or not. I also told him that she is 11 and a child and he had no right to approach her. His response was that he asks everyone that. I made my daughter bring the product back with the receipt and return the item. He stated that it has been a lot of stealing. While I understand this is an issue, I explained to him that not everyone in there is there to steal and that I raise my daughter better than that. He went back and forth with me and then told me not to come back. While standing there. There was another customer checking out. I asked her did he questioned her about buying anything and she replied no. I WILL not and CANNOT patronize a store that harasses my daughter had I while we shop. While we patronize this store a lot because we live in the area, we will not be returning. My daughter is hurt and upset due to being treated like that. I do hope that you take this matter seriously because he is going to cause many of your customers not to return.