The staff were everything a customer could want when dealing with a difficult situation. Friendly and thoughtful, always making sure they were doing everything they could to make things as easy for us... Ver mais
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Localização
Alterar localização35-37 Hanbury Road, Widford Ind Est, CM13AE Chelmsford, Essex, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Amazing service. Had work done on a dent after an accident and went through our insurance company. Car was picked up from my home at the same time as they left me a courtesy car. The two gentlemen who... Ver mais
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Great Service - arranged the repair via my insurer - due to damage to the undercarriage of the vehicle , FixAuto came and picked up the car from my bmw dealer then delivered a few days later the... Ver mais
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they took the car on 28/11/22 said about a week, we didn't get the car back until the 9/1/23 and were quoted £1,250.00 excess then charged us £1,400.00 They did the job well but now we can't get... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Fix Auto UK - Fix Auto Chelmsford
Escrito pela empresa
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contacto
35-37 Hanbury Road, Widford Ind Est, CM13AE, Chelmsford, Essex, Reino Unido
- 01245265264
4,6
Excelente
238 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My car was collected and repaired…
My car was collected and repaired perfectly. Delivered back to me cleaned and valeted. I just wished I taken a courtesy car but otherwise no complaints.
2 de novembro de 2022
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Chelmsford
Hi Elvina, thank you for taking the time to leave such a lovely review, I will of course pass on to all the team here at Fix Auto Chelmsford :)
Not sure about this company.
Not sure about this company.. Opted to have the courtesy car delivered to and returned from home. On Waze there are various routes to their premises the shorter 13 miles the longest 25 - when the car was returned it had done 62 miles since pickup. The explanation was that it was a 51 mile round trip with 11 miles to test the car. It’s plausible but unlikely, wouldn’t do it this way again … Quality of the repair Ok though
26 de outubro de 2022
Opinião espontânea
Excellent service
Went beyond the call of duty to help me with a misunderstanding on courteous car.
Very thoughtful and considerate.
Excellent repair job and returned immaculately clean
19 de outubro de 2022
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Chelmsford
Hi Margaret,
Thank you so much for taking the time to provide such lovely feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to all the team here at Fix Auto Chelmsford :)
Good service
27 de outubro de 2022
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Chelmsford
Hi Keith,
Thank you so much for taking the time to provide feedback. We're so happy to see that you had a 5 Star experience at Fix Auto Chelmsford! Thanks for sharing :)
5 star…
I was extremely happy with their service. Very flexible fitting in the job, fitting in with my work. When I collected my car. Really looked after me. Their customer service over and beyond expectations.
Repairs were excellent too.
Would thoroughly recommend.
20 de outubro de 2022
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Chelmsford
Hi Donna,
Thank you so much for taking the time to provide such lovely feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to all the team here at Fix Auto Chelmsford :)
Professional
Professional, high quality garage.
Thank you for the great service provided.
13 de outubro de 2022
Resposta da Fix Auto UK - Fix Auto Chelmsford
Hi, thank you for taking the time to leave such a lovely review, I will of course pass on to all the team here at Fix Auto Chelmsford :)
These guys did a great job on my wife’s…
These guys did a great job on my wife’s Q5. Great communication and prices.
Thank you
12 de setembro de 2022
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Chelmsford
Hi, thank you for taking the time to leave such a lovely review, I will of course pass on to all the team here at Fix Auto Chelmsford :)
The service was excellent
7 de outubro de 2022
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Chelmsford
Hi, thank you for taking the time to leave us such positive feedback & that our team provided you with excellent service. I'll make sure that the team here at Fix Auto Chelmsford receive your positive feedback :)
Hi quality service from collection to…
Hi quality service from collection to return of my car high quality workmanship
10 de outubro de 2022
Resposta da Fix Auto UK - Fix Auto Chelmsford
Hi Janine, thank you for your lovely feedback, it makes our day to hear that we were able to provide you with a 5-star service. I'll make sure that the entire team here at Fix Auto Chelmsford receives your positive feedback :)
High quality work and great service.
Fix Auto were very helpful during a stressful experience. My car was badly damaged, but the repair work was excellent. I received my car back in brilliant condition. They were happy to be flexible and deliver it to my work place. Which I am very grateful for. Would use again for any bodywork repairs.
3 de outubro de 2022
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Chelmsford
Hi,
Thank you so much for taking the time to provide such lovely feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to all the team here at Fix Auto Chelmsford :)
Excellent service
Excellent service. Kept up to date throughout. Ladies in the office were really helpful.
4 de outubro de 2022
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Chelmsford
Hi,
Thank you so much for taking the time to provide feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to our office girls, Emma and Megan.
Fix Chelmsford :)
Car was picked up and returned on time…
Car was picked up and returned on time - work completed/ car very clean
29 de setembro de 2022
Resposta da Fix Auto UK - Fix Auto Chelmsford
Thank you so much for taking the time to provide feedback. We're so happy to see that you had a 5 Star experience at Fix Auto Chelmsford! Thanks for sharing :)
Very helpful
They are very helpful, very kind they help with transport while the car isn’t done
28 de setembro de 2022
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
Excellent service.
Excellent service.
Car was collected and a courtesy car was delivered as promised. My car was delivered back and the repairs were completed as I required.
28 de setembro de 2022
Resposta da Fix Auto UK - Fix Auto Chelmsford
Thank you so much for taking the time to provide feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to the team here at Fix Auto Chelmsford :)
Wonderful service
Right from the moment I brought my car in for repair until it was dropped off at my house finished, I could have not asked for a better service. Everyone was polite and helpful. Very impressed.
Thank you
30 de setembro de 2022
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us a review. We really appreciate your feedback and will ensure this is relayed back to our team. Thanks again and have a great day!
My Car Was Well Looked After
I love my BMW 4 Series M Sport so when it was damaged by a cyclist when it was parked when I was not there really upset me. But Fix Auto took my car and made it better than when I had it before. Excellent service and staff are very nice and really look after you. Thank you for a great service.
2 de setembro de 2022
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us a review. We really appreciate your feedback and will ensure this is relayed back to our team. Thanks again and have a great day!
Friendly and efficient service with…
Friendly and efficient service with pick up and drop off at my home.
26 de agosto de 2022
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us a review. We really appreciate your feedback and will ensure this is relayed back to our team :)
Whilst it took a while to get my car…
Whilst it took a while to get my car booked in, once it was the service was first class. My car was collected from my house on time, the work was of an excellent standard and the car returned to me 3 days later. Unfortunately one of the letters from the name badge, that had fallen off in the accident, had not been re attached but that was a minor matter that I could rectify myself. I would have no hesitation recommending Fix Auto Chelmsford
26 de agosto de 2022
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Chelmsford
Hi Elizabeth, thank you for taking the time to leave us such a lovely review :) With regards to the lettering from the name badge could I please ask for you to contact the office either via telephone or email to allow us to look into this and rectify for you :)
Excellent job
Excellent job, all contacts very courteous and helpful
19 de agosto de 2022
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave such a lovely review, I will of course pass on to all the team here at Fix Auto Chelmsford :)
First contacted Fix Auto in November…
First contacted Fix Auto in November 2021… they said they would order the part needed for my car and keep me updated.. I contacted them in January 2022 they advised part due anytime now and would contact me… contacted again in May they advised the part had arrived, no one had called, someone would call me back to book the car in, a week later still no call, called back told the same thing again with a promise this time, a week later I called back and refused to come off the phone until booked in, finally booked in and collected 29th July 8 months after initial contact….. however from the point of the car being collected (by very very pleasant driver) repair was perfect and car returned cleaned. Very happy with the work!
15 de agosto de 2022
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Chelmsford
Hi Frances,
Thank you for your review. We are pleased that you were happy with the repairs and the overall service provided. In relation to the time to book in and repair, unfortunately like all vehicle repairers we are currently experiencing huge delays with certain vehicle manufacturers and this is out of our control. That said we should have contacted you and kept you informed and for that I would like to apologise. We do find all reviews helpful as it helps us improve our customer journey and improve our service. Once again thank you for your review.
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