Excellent service from start to finish. I was very pleased with the service I received. They arranged a courtesy car for me that was the same model as my own, which was incredibly convenient and m... Ver mais
Localização
Alterar localização429-431 Rainham Rd South, Dagenham, RM10 8XE Dagenham, Essex, GB
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Leia as opiniões dos outros
Thank you for repairing my car with a quick turnaround, and great customer service. I was kept informed of progress at each stage!
Very impressive and professional service. Customer service was absolutely A* communication was great throughout! The Garage is very organised especially the front desk lady who dealt with us (can’... Ver mais
A empresa respondeu
This is my first experience of this company but I could not be more satisfied. My car scheduled for completion by the Friday but due to my driving nearly 300 miles over the next couple of days they g... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contacto
429-431 Rainham Rd South, Dagenham, RM10 8XE, Dagenham, Essex, Reino Unido
- 020 8592 6111
4,7
Excelente
281 opiniões
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Untrustworthy staff in workshop
Not the most honest workshop! I was told by an estimator that my front bumper fitted by them had a lifetime guarantee and where one side had become slightly detached (probably a clip or two at the most) they would re-attach it while I waited. The estimator drove my car to the workshop and returned after 10 minutes. He said someone in the workshop had refused to do the job as in his opinion the car had been in an accident and that was the cause of the problem. He also said it was clear that part of the bumper had been repainted. I asked the estimator if he could point to the part of the bumper that was allegedly repainted and he said he couldn't see it. The facts are my bumper has only been painted once, by fix auto when they put it on,and no part of it has been painted since. There is a tiny scratch on the opposite side of the bumper, not caused by a traffic accident and there is no way the impact of such an insignificant scratch could have detached the bumper, assuming it was fitted correctly. The purpose of my visit was actually to get a quote on an unrelated repair, which I no longer want as I don't wish to deal with this company again. A reputable workshop nearby has quoted me on my current issue and offered to re-attach the bumper free of charge. A lesson in customer service!
Edit to reply to Paul. Thanks for your reply, but at no point was I offered bumper re-alignment for a small fee. As I said originally, my bumper,or part of it,has never been painted since your company supplied it.
I have not said your company is dishonest and I was very happy with the original repair,but you have someone dishonest in your workshop. It appears that you have also been misled in this matter as you have repeated the false accusation that my bumper had been partly repainted. I have since had the bumper attached properly free of charge by another company that obviously values customers.My review is truthful and honest.
21 de março de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Dagenham
Dear Colin,
We sincerely apologise for any frustration or disappointment you experienced during your recent visit to our workshop. We truly value your trust in our services, and we regret any misunderstanding regarding our lifetime guarantee and the assessment of your vehicle’s condition.
To clarify, our lifetime guarantee applies to the paintwork and labour for any work we have carried out on your vehicle. However, this guarantee does not extend to parts, which are covered under the manufacturer’s warranty.
Regarding your specific concern, our assessment revealed that the bumper area was misaligned below the lamp and at the fixings by the wing. Additionally, the paintwork in that area appeared rough to the touch and had been repainted since our original repair several years ago. Given these factors, the issue falls outside the scope of our warranty.
That said, we did offer to realign the bumper for a small charge to ensure it was properly fitted, but we understand and respect your decision to decline this service. We regret that we couldn’t meet your expectations on this occasion, and we appreciate your feedback.
We do also feel your review is a little out of sync with your experience and kindly request that you amend and remove your accusation that we are a dishonest company.
If you have any further questions or would like to discuss alternative solutions, please don’t hesitate to reach out. We remain committed to providing you with the highest level of service.
Warm regards
Paul
The service was very helpful & lovely…
The service was very helpful & lovely staff.
13 de março de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Dagenham
Thank you for your kind words and 5-star rating! We're delighted to hear you found our staff lovely and our service helpful.
Excellent
Excellent kept in contact throughout repair! All very friendly service.
12 de março de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Dagenham
Thank you for your kind words and 5-star rating! We're so glad to hear you were happy with our communication and the friendly service you received. We strive to keep our customers informed and comfortable throughout the repair process.
EXCELLENT REPAIR STANDARDS
From start to end excellent service for my gti.
Was kept up to date the whole way, via phone call and whatsapp
Repairs done to excellent standards and polished!
Big up Ian for dropping the car back home!
8 de março de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Dagenham
Thank you for your kind words! We're delighted to hear you were happy with the service you received. We appreciate you highlighting the excellent standards of our repairs and the helpful communication throughout the process. We're glad you were pleased with the car's return.
Top Knotch service
Really food professional service.
Would recommend and use again.
Repair work done very well. Courtesy car was small and could have been better condition but I think it was only one available.
8 de março de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Dagenham
We appreciate your kind words about our service and the quality of the repair work. We're glad you found our team professional and would recommend us to others. We understand your feedback about the courtesy car and will take it into consideration for future improvements.
work carried out on my car was so good…
work carried out on my car was so good and kept in touch with me with the progress of the car and so help full when I rang and the lady’s on the front desk was very help full to 5 star would use again 100%
25 de fevereiro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Dagenham
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad you were kept informed throughout the process. We're happy to hear you found our team helpful and would recommend us to others.
First class service
Great communication and advice throughout the repairs process. Friendly people on the phone. Car repairs are first class and completed before date given.
Ian, who brought the car back to me, was on time, friendly and helpful. Very happy with all aspects of the service from start to finish. Thank you.
19 de fevereiro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Dagenham
Thank you for your kind words. We are thrilled to hear that you had a positive experience with us. We strive to provide excellent customer service and high-quality repairs, and we are glad that we met your expectations.
Great Service and Quality of work
The team at Fix Auto kept us informed of the repair progress. There's only two things that could be improved -
1. Availability of a hire vehicle immediately which could not be provided until the damage was assessed. This led to going through a third company via the insurance company and was quite challenging to arrange a collection date with Fix Auto as we needed a replacement car before our car could be sent in for repair.
2. The recovery person turned up outside the agreed times and had the wrong phone number (assume this was an error in typing the number into his phone). He was unresponsive on the bell so this had to be re-arranged but Fix Auto arranged this immediately.
Those two things aside, the service from Fix Auto was fantastic. They repaired the car ahead of the scheduled date to a high standard and what initially looked like could be written-off was like new again. I was kept informed of the repair schedule, the parts to be repaired and the progress of the repair.
1 de fevereiro de 2025
Resposta da Fix Auto UK - Fix Auto Dagenham
We appreciate you taking the time to share your experience with us. We're glad to hear that you were kept informed throughout the repair process and that the final result exceeded your expectations.
We understand your frustration with the initial delay in securing a rental vehicle and the inconvenience caused by the recovery person's late arrival and incorrect contact information. We strive to provide a seamless and efficient experience for our customers, and we will use your feedback to improve our processes in these areas.
collected and dropped off vehicle
7 de fevereiro de 2025
Resposta da Fix Auto UK - Fix Auto Dagenham
We appreciate you choosing our service. We're glad you had a positive experience with our collection and drop-off process.
Very good company
Very good company. Helpful and I’m very happy with the service!
2 de fevereiro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Dagenham
We are so glad to hear you had a positive experience with us! We appreciate your kind words.
Friendly and Professional
A very friendly and professional team who kept me up to date with the repairs, which was completed in a timely manner. Only negative is, they didn't have a courtesy car available at the time. This would have meant waiting up to 2-3 weeks before having my car fixed. Other than that it was a great service. Thank you!
28 de janeiro de 2025
Resposta da Fix Auto UK - Fix Auto Dagenham
We appreciate your kind words about our team and the timely completion of your repairs. We understand the inconvenience of not having a courtesy car available. We strive to provide the best possible service and will take your feedback into consideration for future improvements.
Kia Niro EV radar repairs well done
I had my Kia Niro EV radar replaced and fixed accordingly within a reasonable timescale.
The car works fine and no issues.
The whole process from booking to picking up the car after repairs was seamless.
Car was cleaned and Kerry was helpful throughout this process.
I highly recommend Fix Auto UK.
18 de janeiro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Dagenham
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that the repair process was seamless and that Kerry provided excellent service. We strive to deliver exceptional customer service and are glad that we met your expectations.
Thank you!
My car went in for repairs following an accident. The garage repaired it as quickly as possible, and were very accommodating around times for drop off and collection on weekends. They gave regular updates on the progress of the repairs and they were completed to a very high standard. Thank you!
25 de janeiro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Dagenham
We're so glad to hear that you were happy with the service you received. We appreciate your kind words about our team's quick turnaround time, flexibility, and communication. It's great to know that the repairs were completed to your satisfaction.
My car went in with accident damage to…
My car went in with accident damage to the front nearside quarter. Car returned clean and fixed. All repairs seem to be well carried out.
23 de janeiro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Dagenham
We're glad to hear that your car was returned clean and that the repairs were completed to your satisfaction. We appreciate your positive feedback and hope you have a safe and enjoyable driving experience.
Quick and easy.
10 de janeiro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Dagenham
Thanks for your review.
Fix Auto Dagenham
Good communication
Good communication. I am happy with the repair. Thank you
23 de janeiro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Dagenham
We appreciate your kind words and are glad to hear that you were happy with the repair and communication.
Delivered in less time than expected
Delivered in less time than expected. Very friendly and helpful staff.
11 de janeiro de 2025
Resposta da Fix Auto UK - Fix Auto Dagenham
Thank you for your kind words and 5-star rating! We're thrilled to hear that you were pleased with the delivery time and found our staff friendly and helpful. We strive to provide excellent customer service and appreciate your feedback.
Fabulous Service …
My car went in for repair after a crash .
The garage was excellent. Brought my curtesy car to my home and took mine away, when my car was ready they then brought back to my home.
What really impressed me was regular updates on progress and keeping me in the loop. Such a good service which is fab in this day and age
13 de janeiro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Dagenham
We're thrilled you had such a positive experience with us! We appreciate you taking the time to share your feedback. It's wonderful to hear that our courtesy car service and regular updates on your vehicle's repair progress exceeded your expectations. We strive to make the repair process as smooth and stress-free as possible for our customers. We'll share your comments with our team.
People very polite and knowledgeable…
People very polite and knowledgeable and I would recommend my friends to get a quote and to speak with you
Best regards
Bobnorfolk
17 de janeiro de 2025
Resposta da Fix Auto UK - Fix Auto Dagenham
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you found our team both polite and knowledgeable. Your kind words about our staff mean a great deal to us, and we're delighted you'd recommend us to your friends. We strive to provide excellent service, and your feedback confirms we're on the right track. Thank you again for your wonderful review!
I only needed fixauto to replace a wing…
I only needed fixauto to replace a wing mirror whilst I waited in reception the three girls on the front desk were very helpful polite friendly abd easy to chat 👌 the repair was done quickly without no hassle 👊👍🏻
9 de janeiro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Dagenham
We're thrilled you had such a positive experience! We appreciate you taking the time to share your feedback. It's wonderful to hear that our team was helpful and friendly, and that your repair was completed quickly and efficiently. We're glad we could assist you.
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