Great customer service. Proposed repairs, costs and time frame to complete them were clearly explained and timing of the repair was arranged to suit me. Everyone I spoke to was pleasant and helpful... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoDeepcut Bridge Rd, Deepcut, GU16 6QP Camberley, Surrey, GB
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Leia as opiniões dos outros
Had to have a rear tailgate scratch repaired, tried a more local Volvo Approved bodyshop who didn’t bother to reply for two weeks… Fix replied by return, were helpful and friendly. Repair excellent... Ver mais
A empresa respondeu
There’s a lady there called Kristy. I cannot speak highly enough of her. She’s just brilliant. We had nearly 4 weeks of insurance companies trying to avoid responsibility. Kristy stuck at it patie... Ver mais
A empresa respondeu
The repair was outstanding. The receptionist and delivery driver fantastic. The customer service I received from the chap who I dealt with was woeful. No ‘good morning’. He kept me waiting for age... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Fix Auto UK - Fix Auto Deepcut
Escrito pela empresa
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contacto
Deepcut Bridge Rd, Deepcut, GU16 6QP, Camberley, Surrey, Reino Unido
- 01252 835631
4,8
Excelente
132 opiniões
Pede aos clientes que escrevam opiniões
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poor Communication and One non Customer Friendly Person
Whilst the repair appears to have been done well, it took twice as long as they said it would and at no point was I given an update that there would be a delay and why. One person in particular, Steve, was unhelpful, brusk and because he tried to polish out a mark we noticed with a dirty cloth, actually put a couple of scratches on the new repair. Kristy, however was great - very polite, helpful and patient.
21 de fevereiro de 2025
Resposta da Fix Auto UK - Fix Auto Deepcut
Good afternoon. All I can do is apologise if the service has not been up to our expected level. Due to a temporary staffing issue caused by illness and holidays there was a delay in some repairs however you should have been updated to this so again apologies we did not. I am pleased you are happy with repairs following rectification of the scratch. I have noted your comments and spoken to the relevant staff who has also sent his apologies if you felt he came across a little abrupt. This was not his intention. if you would like to discuss anything further please do not hesitate to contact me on 01252 835631 option 1. Kind regards Pete Hankin (Operations Manager)
Car repair
My car was collected for repair when I was told it would be. It was returned when I was 5old it was going to be. Al, the staff where very approachable, helpful and friendly.
3 de fevereiro de 2025
Resposta da Fix Auto UK - Fix Auto Deepcut
Many thanks with leaving us a review and pleased to hear you are happy with our service. Kind regards Pete
Smooth repair process
Smooth repair process, good communication and friendly staff
24 de janeiro de 2025
Resposta da Fix Auto UK - Fix Auto Deepcut
Many thanks with the review and pleased to hear you are happy with our service. Regards Pete
Resposta da Fix Auto UK - Fix Auto Deepcut
Good morning, I am pleased to hear you are happy with your repairs and thankyou for leaving us a review. Regards Pete
Great Service
The whole repair process was easy and efficient from first contact, reception and completion of the bodywork repair to my Volvo. Staff were friendly and obliging and delivered the desired outcome.
16 de janeiro de 2025
Resposta da Fix Auto UK - Fix Auto Deepcut
Many thanks in taking the time leaving us a review and pleased to hear you are happy with repairs to your Volvo and our service. Kind regards Pete
Fantastic service
Great communication from start to finish. Car fixed very quickly and immaculately clean afterwards- fantastic
15 de janeiro de 2025
Resposta da Fix Auto UK - Fix Auto Deepcut
Many thanks in leaving us such a positive review and pleased to hear you are happy with both your repairs and our service, Kind regards. Pete
A speedy and professional response
A speedy and professional response . Excellent service thank you.
17 de janeiro de 2025
Resposta da Fix Auto UK - Fix Auto Deepcut
Many thanks in taking the time leaving a review and pleased to hear you are happy with our service. Regards Pete
Efficient and on schedule
Told me what they were going to do, when they were going to do it, and then did it. Good communication throughout.
16 de janeiro de 2025
Resposta da Fix Auto UK - Fix Auto Deepcut
Many thanks taking the time in leaving us a review and pleased to hear you are happy with our service. Kind regards Pete
Repaired my car after a crash to a high…
Repaired my car after a crash to a high standard in a quick time and cleaned in and out of the car.
7 de janeiro de 2025
Resposta da Fix Auto UK - Fix Auto Deepcut
Many thanks in taking the time leaving us a review and pleased to hear you are happy with your repairs and our service. Regards Pete
Excellent service!
We had our car boot and rear bumper repaired by FixAuto. They were really helpful fast and efficient and did an excellent job!
3 de dezembro de 2024
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Deepcut
Many thanks in leaving us such a positive review and pleased to hear you are happy with repairs and our service. Kind regards Pete
Interactions with Fix Auto at Deepcut…
Interactions with Fix Auto at Deepcut kept me well informed as to progress.
24 de setembro de 2024
Resposta da Fix Auto UK - Fix Auto Deepcut
Thankyou in taking the time in leaving us a review and pleased to hear you are happy with our service. Kind regards, Pete
Resposta da Fix Auto UK - Fix Auto Deepcut
Good morning, thanks for taking the time in leaving a review and pleased to hear you are happy with both repairs & service. Regards Pete
Did a fantastic job very quickly and…
Did a fantastic job very quickly and car is as good as new.Very professional and highly recommended.
30 de agosto de 2024
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Deepcut
Many thanks in taking the time in leaving us a review and very pleased to hear you are happy with our service and your repairs. Regards Pete
The best body shop
Excellent service : most efficient ,courteous, professional and caring
Their receptionist, Kristy Robinson, deserves 11 out of 10 for impecable efficiency, dependancy and courtesy - if Kristy states she will phone back, without fail ,she always does and regulary progress updates you - excellent with professional service
Will highly recommend
27 de agosto de 2024
Resposta da Fix Auto UK - Fix Auto Deepcut
Many thanks in taking the time leaving us a review. I shall pass on your praise to Kristy. She certainly is an asset to us! Kind regards Pete
Car repair after accident
Car repair after accident covered by insurance
Friendly efficient customer service
Collection and delivery of vehicle
Very pleased with overall result and would recommend Deepcut Garage
20 de agosto de 2024
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Deepcut
Good morning. Many thanks in taking the time in giving us a review and pleased to hear you are happy with our service and your vehicle repairs. Kind regards Pete
Kristy at Fix Auto did a fantastic job…
Kristy at Fix Auto did a fantastic job in persuading the insurance company to repair rather than write off my car. Fixed within just a few days of go-ahead. Great repair and service with constant updates on progress.
7 de agosto de 2024
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Deepcut
Hi, Thank you so much for your 5-star review ! We are delighted you are happy with the service and repair we provided and are very grateful you took the time to share your positive feedback, it means a lot !
Great service
Car went in recently for a small repair to bodywork through the insurance company. Really easy to book it all in, great courtesy car as requested, repair done very nicely, and car left cleaned and polished. Thank you!
7 de junho de 2024
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Deepcut
Many thanks in taking the time to leave us a review and pleased to hear you are both happy with our service and your vehicle repairs. Regards Pete
After some unfortunate events Fix Auto were amazing!
My car ended up with Fix Auto Deepcut after unfortunate couple of events. A neighbours tree had fallen and smashed my windscreen and when the windscreen was repaired it was dropped slicing through my dashboard! Fix Auto were asked to repair my car by the windscreen company. Right from the outset Fix Auto were excellent. The main communication was with Kirsty who was wonderful, polite and attentive and very sympathetic to my issues! She kept me updated regularly before and during the repair and I felt nothing was too much trouble. She is just the sort of person every company needs in a customer facing role. The repair itself was completed quicker than scheduled which was amazing and the guy who collected and returned my car was again professional and polite. (I think his name was Mark). Due to the car being ready quicker than planned they returned the car to me at work rather than home which was extremely helpful. I am very impressed with the complete service I received and would be happy to use Fix Auto again and recommend them to friends and family.
30 de maio de 2024
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Deepcut
I am glad you are happy with your repair. Thank you for your review and kind words, it's always nice to receive positive feedback and it means a lot. Thanks, Kristy
Brought back a damaged and dirty car
Brought back a damaged and dirty car. It has been full of sand. Didn't want to provide the evidence that it has not been initially damaged and spoke down on me. Did not want to send me any documents or call the insurance and just left. Terrible service.
20 de maio de 2024
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Deepcut
Good evening, I am sorry we have not met your expectations. We pride ourselves on our high level of customer service and vehicle repairs. Your vehicle gets a free courtesy clean, not a valet. As you are aware your vehicle was collected/delivered by our recovery truck and has not been driven by ourselves other than loading/unloading and around our clean workshops so not sure how we could have got sand in your vehicle. As we made you aware on the phone you signed a damage report to say the lamp was broken already and also our estimator had photographs showing this. It is not the case we did not want to phone the insurer. In fact, as soon as I got off the phone with yourself i contacted Admiral myself and logged an expression of dissatisfaction with Fix Auto head office by email and provided them all information to prove the damage on your vehicle was there prior to us collecting it. If you would like to discuss this further I can be contacted on 01252 835631 (option 1) Kind regards Pete
Very good service and a prompt
Very good service and a prompt, good quality repair. Many thanks
25 de abril de 2024
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Deepcut
Many thanks for your review and pleased to hear you are happy with both your service & repairs. Regards Pete
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