Brilliant work! Had my front bump repaired by them. I didn’t like the original boring design ( 2018 Mercedes C class), so suggested them to get the GT style aftermarket grille from eBay and the rest... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoGlendevon Court, Winchburgh, EH52 6PX Broxburn, West Lothian, GB
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Leia as opiniões dos outros
From the moment they got my claim details to arranging pickup of my car and sorting a curtesy car and keeping me informed right through the repair process and then dropping my car off and taking the c... Ver mais
A empresa respondeu
The reception staff and bodyshop experts were approachable and communicated well throughout what would otherwise have been a stressful period. There was a waiting time of 3 -4 weeks for a courtesy car... Ver mais
A empresa respondeu
Overall, very happy with the repairs to my car and I was happy with the service received at Fix Autos Edinburgh West. Only criticism is that I was not given a precise timeline as to when my repairs w... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contacto
Glendevon Court, Winchburgh, EH52 6PX, Broxburn, West Lothian, Reino Unido
- 01506 890724
4,7
Excelente
81 opiniões
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Resposta da Fix Auto UK - Fix Auto Edinburgh West
Hi Jill,
Thanks for your 5 star review. I will pass on your comments to the team.
Many thanks
Michael K
Finish on the paintwork and the dent is…
Finish on the paintwork and the dent is fantastic.
13 de setembro de 2024
Resposta da Fix Auto UK - Fix Auto Edinburgh West
Hi Ian,
We're glad to hear that your were happy with the quality of the work carried out on your vehicle. I shall pass on your comments to the techs.
Regards
Michael K
Excellent customer service and quality…
Excellent customer service and quality of their workmanship.
23 de agosto de 2024
Resposta da Fix Auto UK - Fix Auto Edinburgh West
Hi Ian,
Glad to hear that you were happy with the repairs to your XC90. I will pass on your kind words to the team. If we can be of any assistance in the future then please don't hesitate to get in touch.
Regards
Michael K
2004 Land Rover Discovery…
I purchased a 2004 Land Rover Discovery and agreed with Adam to have the vehicle independently inspected with a company Engine 710 Ltd - unfortunately the vehicle was “uneconomical” to repair!! Adam refunded money, as agreed and collected the Land Rover Discovery from Engine 710 Ltd.
Edinburgh Autos Ltd honoured pre agreement completely.
Much appreciated the fair reasonable treatment experience.
12 de abril de 2024
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Edinburgh West
We appreciate your feedback and are glad to hear that you found our service to be fair and reasonable. We strive to provide a positive experience for all our customers.
Car looks brand new
Car looks brand new, repairs all first class work so I couldn’t be more pleased.
Thanks so much.
8 de fevereiro de 2023
Resposta da Fix Auto UK - Fix Auto Edinburgh West
We're so glad to hear you're happy with the repairs and the results. We appreciate your kind words and business.
The company that fixed my car did a…
The company that fixed my car did a good job of the body work but when I took it straight to a garage for m.o.t. they found one of the spotlights not working luckily they discovered it was just a connector plug was not correctly fitted which they managed to fix otherwise everything else seems OK thanks
1 de fevereiro de 2023
Resposta da Fix Auto UK - Fix Auto Edinburgh West
We appreciate your feedback and are glad to hear that the body work was completed to your satisfaction. It's unfortunate that a minor issue was discovered during the MOT, but we're relieved that it was a simple fix. We strive to provide high-quality service and will take your feedback into consideration as we continue to improve our processes.
Very prompt service from going in for…
Very prompt service from going in for quotation to booking date and then the repair.
Highly recommend! Driver was also lovely who collected and delivered the car.
2 de fevereiro de 2023
Resposta da Fix Auto UK - Fix Auto Edinburgh West
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you were pleased with our prompt service and the friendly driver.
Great Service
From the moment they got my claim details to arranging pickup of my car and sorting a curtesy car and keeping me informed right through the repair process and then dropping my car off and taking the curtesy car back - I can't fault them. service has been great.
27 de janeiro de 2023
Resposta da Fix Auto UK - Fix Auto Edinburgh West
Hi Greg,
Many thanks for the kind words and 5 star review. I am glad you were happy with our service and shall pass on your comments to the team.
Regards
Michael.
Amazing work and kind people
17 de dezembro de 2022
Resposta da Fix Auto UK - Fix Auto Edinburgh West
Thank you so much for your 5 star review. We are pleased that you were happy with your repairs and our services.
If we can be of any assistance in the future, then please don't hesitate to get in touch.
Wishing you a healthy New Year.
Michael.
A truly terrible experience
A truly terrible experience. I was bounced from AXA to Fix and back again. Fix accepted the job then refused to allow the recovery firm to drop the car in. The result is that my car is still outside my house 16 days after the job was registered. Today they informed me they had no record of my car, the job or any other details. Hopeless.
An update - Fix say they turned down the job because they don’t cover Edinburgh even though they have an Edinburgh repair centre. I’d totally accept that as a (slightly odd) explanation if I hadn’t had a long conversation with someone at Fix on the 16th Dec about the recovery. 9 days after my claim. Still a 1 star experience.
An even stranger thing has occurred now which is Fix Auto being adamant it was not them despite the many phonecalls I had with them and the text confirmation that they had accepted the job. The latest twist is a call yesterday - 7 weeks after the incident and my first call to them - Fix instructed a recovery firm to recover my car. This despite someone in here commenting on my review that it had nothing to do with Fix Auto. They’re also trying to get Trustpilot to remove my review. It’s a very strange way to run their business and merely confirms my 1 star rating.
22 de dezembro de 2022
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Edinburgh West
Hi Mr Canny,
We are not repairing your vehicle as this fall outside the postcode areas we cover for your insurers.
They were notified of this within 5 minutes of asking us to carry out the repairs.
I am sorry to here that you are having issues with your insurance company. This however, has nothing to do with ourselves at Fix Edinburgh West/Stewart Roden Motors.
I hope that your issues are resolved with the insurers quickly and to your satisfaction.
Regards
Michael.
Resposta da Fix Auto UK - Fix Auto Edinburgh West
HI Barrie,
Many thanks for leaving a 5 star review. I'm glad you're happy with the repairs and service provided. I shall pass this onto the staff. If we can be of any assistance in the future then please don't hesitate to get in touch.
Wishing you a Merry Christmas and a Happy New Year.
Michael and the team.
Red Polo
Very professional set up. Garage gave updates at all stages and everything went smoothly. Excellent repair.
16 de novembro de 2022
Resposta da Fix Auto UK - Fix Auto Edinburgh West
Hi Janette,
Thanks very much for your kind words and the 5 star review. I am glad you were happy with the repairs and service received. I will pass this onto the team.
Many thanks
Michael.
Dirty marks on drivers leather seat
Dirty marks on drivers leather seat, also a scratch on rear near side paintwork and plastic trim.
However the work done on the damaged front looks perfect,thank you.
31 de outubro de 2022
Resposta da Fix Auto UK - Fix Auto Edinburgh West
Hi Mr Woolley,
I am glad to hear that you were happy with the quality of the repairs. Not so about the marks on the vehicle. Please feel free to bring the vehicle back at your leisure so that we can have these marks rectified.
Regards
Michael.
Car returned 4 days earlier than…
Car returned 4 days earlier than estimated and spotlessly clean
11 de outubro de 2022
Resposta da Fix Auto UK - Fix Auto Edinburgh West
Hi Mr Spence,
Many thanks for your 5 star review. We are pleased that you are happy with the repairs and our service.
Many thanks
Michael.
The curtesy car I had broke down which…
The curtesy car I had broke down which was not your fault as it was less than a year old. Men who came to my house to pick up and deliver my car were very friendly. Also had to wait for a part coming from Amsterdam-again not your fault the part wasn’t in stock in Britain. Repair seemed like a good job well done
24 de agosto de 2022
Resposta da Fix Auto UK - Fix Auto Edinburgh West
HI Mr Kennedy,
Thanks for taking the time to leave us a review. Sorry to hear that you had an issue with the courtesy car, but i am glad that we managed to resolve this to your satisfaction. Glad to hear you are happy with our repairs. Should you need any further assistance in the future, then please don't hesitate to get in touch.
Many thanks
Michael.
Resposta da Fix Auto UK - Fix Auto Edinburgh West
Hi Cath,
Many thanks for the 5 star review. Glad to hear you were satisfied with our service and repairs. I will pass on your kind words to the team.
Many thanks
Michael.
Work done well enough, but
Work done well enough, but took 5 weeks not 7 days as I have been informed before bringing my car to the shop, also for any updates and info I had to chase and call myself.
Customer care really fails in that place.
23 de março de 2022
Resposta da Fix Auto UK - Fix Auto Edinburgh West
Hi Mr Harrington,
We are sorry to hear that you were left disappointed with you our service after your accident repairs.
We always want to ensure that we are giving the best service we can. We are currently operating under challenging circumstances due to staff shortages, global parts delays and long wait times with main dealers.
We had to order additional parts which took 5 days to come and then had to wait almost 3 weeks to have your ADAS Radar calibrated after the repair by the Mercedes main dealer.
I know that the repair time was longer than expected and some of this was out of our control. I will look to improve on this and future communication.
I trust you are happy with the quality of the repairs and please don't hesitate to get in touch if we can be of any further assistance.
Kind Regards
Michael.
Excellent service from start to finish
Excellent service from start to finish. They kept you informed of progress and car was ready in just over 2 weeks.
20 de fevereiro de 2022
Resposta da Fix Auto UK - Fix Auto Edinburgh West
HI Graeme,
We are glad that you were happy with the repairs to your vehicle. If you ever need any assistance in the future then please don't hesitate to get in touch. I hope you enjoy your new car when you get it.
Many thanks
Michael.
Kept in regular touch to update me on…
Kept in regular touch to update me on progress of car. Very happy with end result
11 de fevereiro de 2022
Resposta da Fix Auto UK - Fix Auto Edinburgh West
Hi Lorna,
Thanks you for your 5 star review. We're glad you were happy with the repairs and service received. I shall pass your feedback onto the team.
Many thanks
Michael.
Excellent service and communications.
11 de fevereiro de 2022
Resposta da Fix Auto UK - Fix Auto Edinburgh West
Hi Tony,
Thanks for your review. I'm glad you were happy with our service. Sorry the repair took longer than expected. If we can be of any further help then please don't hesitate to get in touch.
Many thanks
Michael.
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