Demi at front desk was very pleasant polite and chatted away with me, felt at ease, car was fixed in 3 days which I thought was quick and quite apprehensive about how quick it was done but it was perf... Ver mais
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Leia as opiniões dos outros
Book in date changed due to need for courtesy car, I didn't take in the end.. Car delayed 24 hours to go through quality control after repairs.. Then found bonnet badge missing. Waiting 4 weeks a... Ver mais
Garage got in touch quickly to arrange to assess the damage, repairs were completed before the estimated date and all staff I met on my visits were friendly. Repairs have been done well.
A empresa respondeu
The whole process was seamless. From the initial viewing of the damage to getting the car back very professional. The staff could not be more helpful and the courtesy car was brand new and no hassle g... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contacto
Ashgrove Road, IV30 1UU, Elgin, Morayshire, Reino Unido
- 01343 547 702
4,2
Bom
97 opiniões
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Quality control after care lacking
Book in date changed due to need for courtesy car, I didn't take in the end..
Car delayed 24 hours to go through quality control after repairs..
Then found bonnet badge missing.
Waiting 4 weeks after repair for this to be rectified..
Quality control didn't pick up this omission I had to!
26 de maio de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Resposta da Fix Auto UK - Fix Auto Elgin
Thank you for the kind review :)
AVOID AT ALL COSTS
Unfortunately had to put my car here for repair. They were very rude on the phone. Twice I went to check my car after being repaired. And twice it wasn’t repaired correctly. More damage caused to the car while in this garage. Paint work full of runs. Panel gaps all wrong. New bumper not even bolted on correctly. Paint flaking off of newly painted bumper. When confronted about all this manager Brian said it was my problem not his. Very poor customer service. Definitely would not recommend anyone using this garage unless you want very poor quality of work. Avoid at all costs
23 de abril de 2026
Resposta da Fix Auto UK - Fix Auto Elgin
Hi,
We are sorry to hear that you feel dissatisfied with your recent experience however, we must address several points raised in your message.
You have stated that our team was “very rude.” We strongly refute this. Throughout your interactions with us, our staff remained professional despite the manner in which they were spoken to. The language and tone used towards our team were, at times, unacceptable and among the most challenging we have encountered.
In relation to the repairs, any concerns you brought to our attention were addressed and rectified promptly. At no stage did Brian indicate that the repairs were not our responsibility. This is simply not an accurate reflection of the conversations that took place.
What was clearly communicated was the need for the return of our courtesy vehicle. At that point, you advised that this was “not your problem” as you were travelling to Cornwall. This placed us in a difficult position, as the vehicle remained our property and was required back as agreed.
We take pride in our workmanship and customer service, and we always aim to resolve any issues raised. However, we expect mutual respect in all interactions.
If you wish to discuss this matter further in a constructive manner, we remain available to do so.
Many thanks
Good drop off and pick up of a courtsey…
Good drop off and pick up of a courtsey car.
polite and professional staff on reception and appraising my car
repair looks amazing - like a brand new car.
The repair took a week longer than expected.
On pick up Apart from the repair area my car was dirty and dusty and needed taken straight to the car wash it was also covered in bird poo.
I gave four stars but had my car been washed for collection I would have given five.
22 de abril de 2026
Resposta da Fix Auto UK - Fix Auto Elgin
We're glad you appreciated our team and the repair quality. We regret the delay and that your car wasn't cleaned before collection. We'll review our processes to improve this. Thank you for your feedback.
The company was very professional but…
The company was very professional but pleasant and informed me along the way
26 de março de 2026
Resposta da Fix Auto UK - Fix Auto Elgin
We appreciate you taking the time to leave us a review! We are so glad to hear that you were happy with our team and service.
alhough work took longer than i thought…
alhough work took longer than i thought work was professional and vehicle return clean, the call handler Demi was very polite and helpful.
16 de março de 2026
Resposta da Fix Auto UK - Fix Auto Elgin
We appreciate your positive feedback. We're happy to hear that you found the work professional and the vehicle clean. We're also glad Demi was helpful and polite!
Easy experience
Garage got in touch quickly to arrange to assess the damage, repairs were completed before the estimated date and all staff I met on my visits were friendly. Repairs have been done well.
6 de março de 2026
Resposta da Fix Auto UK - Fix Auto Elgin
We appreciate you taking the time to leave us a review. We're happy to hear that you were pleased with our quick communication, friendly staff, and timely, quality repairs.
Everyone friendly and the work done was…
Everyone friendly and the work done was great.
19 de fevereiro de 2026
Resposta da Fix Auto UK - Fix Auto Elgin
We appreciate your positive feedback and are so glad you were happy with our team and the work completed.
Delighted with the work completed on my…
Delighted with the work completed on my car. Sadly, disappointed I had to wait two weeks for the courtesy car.
Impressed with the information provided by receptionist, who kept me up to date with the repair.
24 de fevereiro de 2026
Resposta da Fix Auto UK - Fix Auto Elgin
We're happy to hear that you were delighted with the work completed. We regret the delay in providing a courtesy car. We appreciate your positive feedback regarding the informative updates from our receptionist.
This is the worst auto body shop that I…
This is the worst auto body shop that I have ever dealt with and as for only assessing the cars damage then once stripped they found more parts damaged and had to wait even longer for my car nearly 3 months when the car should have been assessed properly at the beginning and all parts ordered in one go
6 de fevereiro de 2026
Resposta da Fix Auto UK - Fix Auto Elgin
I’m sorry to read that you feel this way about your experience.
When your vehicle first arrived, we carried out a full visual assessment. However, as is often the case with accident repairs, additional damage only became visible once the vehicle was fully stripped. The extra plastic trims and components that were required were raised as supplementary items at that stage. Unfortunately, not everything can be identified with 100% accuracy until dismantling has taken place.
That said, the main delay in completing your repairs was due to a single part that was on national back order for over three months. This was entirely outside of our control, and we kept you updated as best we could while waiting for the part to become available.
We always aim to deliver high quality repairs and get vehicles back to customers as quickly as possible. To describe us as the “worst” body shop feels, in our opinion, excessive given the circumstances particularly as the final repair outcome was completed to a high standard.
We genuinely wish you all the best going forward and, in the nicest possible way, hope your vehicle gives you many trouble free miles ahead.
Great service
Great service, repair carried out quickly and nice touch of a lovely clean car.
21 de janeiro de 2026
Resposta da Fix Auto UK - Fix Auto Elgin
We appreciate your kind words and 5-star rating! We're so happy to hear you were pleased with our quick repair and clean car.
Resposta da Fix Auto UK - Fix Auto Elgin
We appreciate your positive feedback and we're happy to hear that you were satisfied with our support.
Fix Auto In Elgin Moray Did a…
Fix Auto In Elgin Moray Did a wonderfull job in repairing my Audi Q3 car that had badly damaged body work.I had remarks from people thinking i had a new car.
12 de dezembro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Elgin
We're happy to hear that you're pleased with the repairs to your Audi Q3. It's great to know our work made it seem like a new car! Thank you for your positive feedback.
Great customer service
The lady on reception was very helpful in organising the repair on my vehicle. I was given automated updates on the progress and the work was completed sooner than expected.
25 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto Elgin
We're happy to hear that the reception staff was helpful in arranging your vehicle's repair. We appreciate your positive feedback on the automated updates and the work being completed promptly.
Excellent!
Such a great service. Dropped off my curtesy car, which was immaculate, plus I live an hour away from Elgin, then dropped off my fixed car, and had cleaned it too! Kept up to date with emails and phone calls. Answered the phone quickly too.
Amazing!
18 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto Elgin
We appreciate your positive feedback! We're happy to hear that you were pleased with the courtesy car, the delivery service, the cleanliness of your car, and how we kept you informed. We thank you for sharing your experience.
Exceptional
Exceptional, service with Courtesy car option if required, I have used them on 2 occasions now the work is absolutely fantastic. The last repair I had done the I surance wanted to write off the vehicle, however it was looked at by fix auto who, said it was repairable and they sorted all the stress with insurance company, the car was turned around in a fast manner and looks like new.
10 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto Elgin
We're happy to hear that you had an exceptional experience with our service and courtesy car option. We appreciate your positive feedback regarding our work quality and assistance with the insurance company. Thank you for taking the time to share your review.
Resposta da Fix Auto UK - Fix Auto Elgin
We appreciate your feedback! We are so glad you were pleased with our excellent service and first-class repairs.
Fantastic results
Really great staff and attention to detail every time so happy with my repair thank you
30 de outubro de 2025
Resposta da Fix Auto UK - Fix Auto Elgin
We appreciate your kind words and are so glad you were happy with our team's attention to detail and your repair. Thank you for the review!
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