The process is quick and the staffs are helpful. Just the back order of the part is a bit too long. Communication can be better if they find the issues or questions initially.
Localização
Alterar localizaçãoUnit 9 The Merlin Centre, Lancaster Road, HP12 3QL High Wycombe, Buckinghamshire, GB
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Leia as opiniões dos outros
Nice people to deal with. Good email communication particularly Aimee Cooper. Nice guys who were very polite and explained everything when hire car was dropped off and collected car for repair. Insura... Ver mais
A empresa respondeu
The work carried out was top notch. Collection was when booked, the collection team were polite & knowledgeable, I was informed that I would be contacted after 10 working days. I had to chase to get i... Ver mais
A empresa respondeu
Car looked like new after damage and car was cleaned thoroughly for pick up. Side mirror was damaged by the insurance delivery lorry but the manager offered to fix it for free out of courtesy! Very go... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contacto
Unit 9 The Merlin Centre, Lancaster Road, HP12 3QL, High Wycombe, Buckinghamshire, Reino Unido
- 01494 450088
4,5
Excelente
242 opiniões
Pede aos clientes que escrevam opiniões
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Great service
Great service. Came to my house to pick up my car. Gave me an insurance replacement car. Did a thorough check of both car car conditions to avoid future disputes.
Gave me good communication throughout.
The prepare was done perfectly, they even cleaned my car inside! And it was messy from kids!! So thank you for that.
Dropped my car back to my home afterwards. No problem's, would use again and recommend.
2 de dezembro de 2025
Resposta da Fix Auto UK - Fix Auto High Wycombe
We're happy to hear that you had such a positive experience! It's great to know that you were pleased with our service, the replacement car, and our communication. We appreciate your recommendation and are glad we could make the repair process smooth for you.
Sandra Kluba, Fix Auto UK
Very good service and very good repair.
Very good service and very good repair.
Staff were very polite and helpful.
21 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto High Wycombe
We appreciate your feedback and are glad you were satisfied with our polite staff and repair service. Thank you for taking the time to share.
Sandra Kluba, Fix Auto UK
Helpful employee delivered a loan car
Helpful employee delivered a loan car, my vehicle repaired within the time stated, excellent body work repair, looks good as new!
13 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto High Wycombe
We're happy to hear that our employee was helpful and your vehicle was repaired promptly with excellent results. Thank you for your positive feedback!
Sandra Kluba, Fix Auto UK
Very happy with repairs and courtesy car
FixAuto contacted me by phone after insurance authorisation, to book a repair time,and warned me that my car would be needed by them for 5-12 working days. They offered a courtesy car and came to my house to collect my car and leave the courtesy car, which was a brand new vehicle, very clean. On Day 12 they phoned me to arrange return, bringing my car back to my house on time. The repair looks perfect and everything worked well. Their delivery driver was affable and knowledgeable
20 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto High Wycombe
We appreciate you taking the time to share your experience. We're glad the repair and courtesy car service met your expectations, and that our delivery driver was helpful. It's great to hear that everything worked out well for you.
Sandra Kluba, Fix Auto UK
Very easy and smooth couldn’t recommend…
Very easy and smooth couldn’t recommend this more!!
13 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto High Wycombe
We're so glad that you had such an easy and smooth experience! Thank you for recommending us; we appreciate it. Please feel free to complete the BMW survey.
Kind regards
Michael Wright, Fix Auto UK
Excellent job
Excellent job. Friendly and efficient service. Loan of a very respectable courtesy car.
4 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto High Wycombe
We appreciate your kind words and 5-star rating! We're so glad you received friendly, efficient service and a very respectable courtesy car.
Helpful, polite and courteous staff
All the staff we met or spoke to on the phone were very helpful and courteous. The car came back in an immaculate condition.
28 de outubro de 2025
Resposta da Fix Auto UK - Fix Auto High Wycombe
Mrs Amanda Foster,
We appreciate your 5-star review! We're happy to hear that you found our staff helpful and courteous and that you were pleased with the condition of your car.
Fix Auto UK
Car repair
The car was repaired to a very high standard and came back looking like new.
10 de outubro de 2025
Resposta da Fix Auto UK - Fix Auto High Wycombe
Nikki,
We're happy to hear that the car's repair met your expectations, and we appreciate your positive feedback on the high standard achieved.
Fix Auto UK
Great communication, service and repair
Great communication, efficient and effective service and great repair.
8 de outubro de 2025
Resposta da Fix Auto UK - Fix Auto High Wycombe
James,
We appreciate your review! We're so glad to hear you were happy with our great communication, efficient service, and effective repair work.
Fix Auto UK
Polite
The people I came into contact with on the phone and in person were courteous, polite and were true to their word.
23 de setembro de 2025
Resposta da Fix Auto UK - Fix Auto High Wycombe
Alison Twycross,
We're happy to hear that our team members were courteous and true to their word! Thank you for taking the time to share your positive experience with us.
Fix Auto UK
Very pleased with the repairs to our…
Very pleased with the repairs to our car,a job well done.
22 de setembro de 2025
Resposta da Fix Auto UK - Fix Auto High Wycombe
Ms J Atkinson,
We appreciate you taking the time to share your feedback. We're happy to hear that you were pleased with the car repairs.
Fix Auto UK
Excellent service
Excellent service all the way though including following up on a couple of minor adjustments after the main repair
Sandra was excellent, easy to detail with and responsive whenever I called or emailed
18 de agosto de 2025
Resposta da Fix Auto UK - Fix Auto High Wycombe
Fiona,
We appreciate you taking the time to leave us such a fantastic review! We are so glad to hear that you received excellent service and that you were pleased with how we handled the follow-up adjustments.
Fix Auto UK
Frustrating Experience from Start to Finish
I had an incredibly frustrating experience with this Bodyshop. From start to finish, communication was either extremely limited or non-existent. I was constantly given conflicting information – every person I spoke to seemed to have a different story, which left me feeling completely misled and confused. There was no sense of accountability or urgency, and the attitude was far from professional – even from management. To make matters worse, the customer service advisor I dealt with over the phone was incredibly rude and unhelpful.
As for the repair work itself, it was poor quality. I had to send the vehicle back multiple times because not only was the issue not resolved, but more damage was caused to my vehicle while it was in their care – only to be eventually told they would not be rectifying these areas. In the end, I had to take the car elsewhere, where the entire repair had to be redone properly, and the additional damage they caused fixed.
From a customer perspective, I feel completely let down. This experience was stressful, time-consuming, and expensive. I would not recommend this place to anyone. If you value your time, money – I’d go elsewhere.
A friendly reminder too: when you have an accident you can choose where your vehicle is repaired, even if it is not the one your insurance company initially want to send it to. If I ever have the misfortune to have another accident, I will be taking it to a trusted Bodyshop.
22 de janeiro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto High Wycombe
Dear Ms Palin,
Thank you for your feedback. We are very sorry to hear that you had an unsatisfactory experience with repairs. We will investigate these issues to ensure our service and quality improve. Thank you for your feedback.
Fix Auto UK
Nice people to deal with
Nice people to deal with. Good email communication particularly Aimee Cooper. Nice guys who were very polite and explained everything when hire car was dropped off and collected car for repair. Insurance repair. All looks good, returned cleaned. Took a long time for a small repair though. Thank you.
15 de agosto de 2025
Resposta da Fix Auto UK - Fix Auto High Wycombe
Dear Mrs Cleaves,
Thank you for sharing your experience! We're glad you found our team helpful and the communication effective. I apologise for the repair length, we will be reviewing repair times to make improvements for the future. I'll make sure to pass your kind feedback onto the team. Thank you!
Kind Regards
Aimee Cooper
Great from start to finish
Great from start to finish, great communication and the car looks as good as new
Would recommend this company
31 de julho de 2025
Resposta da Fix Auto UK - Fix Auto High Wycombe
Dear Mrs Robinson,
We're happy to hear that you had a good experience from beginning to end! Our team appreciates your recommendation and your kind words about the car.
Kind regards
Aimee Cooper
Extremely professional and thorough
29 de julho de 2025
Resposta da Fix Auto UK - Fix Auto High Wycombe
Dear Mr Vere,
Thank you for your kind and positive review. We are glad that you were happy throughout the repair process so will pass your comments onto the team.
Kind regards
Fix Auto High Wycombe
Excellent repair
7 de julho de 2025
Resposta da Fix Auto UK - Fix Auto High Wycombe
Dear Mr Binnie,
Thank you for your 5 star review, we really appreciate you taking the time to leave kind feedback. I will pass it onto the team.
Kind regards
Aimee Cooper
Cosmetically and mechanically excellent…
Cosmetically and mechanically excellent repair.
They were quick to resolve a minor electrical fault (PDC) found on car's return. Collected and delivered in proposed time window
24 de junho de 2025
Resposta da Fix Auto UK - Fix Auto High Wycombe
Dear Mr Gatfield,
We really appreciate you taking the time to leave us a 5-star review! I'm glad to hear that you were happy with the repairs and the quick resolution of the electrical issue. I will make sure to pass this onto the team!
Kind regards
Aimee Cooper
Resposta da Fix Auto UK - Fix Auto High Wycombe
Dear Mr Abbas,
Thank you for taking the time to leave a review, we really appreciate the positive feedback! We're happy to hear that you had a pleasant repair experience.
Kind regards
Aimee Cooper
Resposta da Fix Auto UK - Fix Auto High Wycombe
Dear Mrs Coggon,
Thank you for your 5-star review! We really appreciate the kind feedback on Trustpilot and the BMW survey. I will pass your comments onto the team.
Kind regards
Aimee Cooper
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